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Scribd has a rating of 1.4 stars from 877 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scribd most frequently mention credit card, free trial, and customer service problems. Scribd ranks 199th among Ebook sites.
Been a user for about 3 years now and I'm continually surprised by what I can find here, from mags, through books to audiobooks. All at a bargain price, half of ehat audible charges for 1 book a month.
Joined Scribd/Everand a month ago. Their "free trial" is not free. They charged my account twice within that 30-day free trial period...once after two weeks of the trial and then at the end of it. I canceled my subscription and notified my bank of the fraud. Not only am I disputing the charges but a Have had the bank remove the card from my account so they can't continue to steal from me. I had hoped this subscription would be good...it seemed so at first. Then, I found out that not only are they fraudulent in their charges but there's a limit on how many books you can read in a billing cycle. Initially, when you search online for a good ebook subscription, Everand seems like a good choice until you actually have to deal with them. The complaints about them outweigh the good reviews and all seem to have a common thread - deceptive business practices.
I innocently signed up for the app WITH ABSOLUTELY NO NOTICE THEY WOULD CHARGE A RIDICULOUS FEE OF $8.99 a month! I hope with all my heart that cancelling it today through ITunes will work.
Hi there! We try to make the recurring monthly subscription charge very clear on our sign up pages and we apologize if it was not. You can absolutely cancel through iTunes, and iTunes Support (https://support.apple.com/itunes) can assist you further if you need. Thanks! - Zoë, Scribd Customer Support
After explaining the problem, they have been very helpful and actually refunded the money on my credit card. Thank you!
Hi Fabienne - thank you for your kind words and updated review!
Hi. I cancelled my membership in August 2018. However, I've been charged on Nov. 2nd.
Can you explain that?
I need a refund.
Thank you.
Dishonest. Advertising subscriptions at 8.99 and then charging over 10USD. When you query it no one gets back to you.
Hi Charney, we are sorry to hear there was some confusion with the pricing of your subscription. The current subscription cost is $11.99 USD (+tax where applicable). That said we are happy to look into this for you! Please update your review to include your ticket number and we will have it escalated and assigned to a specialist. If you do not have an open ticket, please submit a ticket to our support team here: https://scr.bi/assist. Thank you! - MR
Never heard of this company, nor did I sign up for it, yet I am being charged for two months of it. REFUND MY MONEY. This is pathetic. I am reporting this as fraud to my bank.
Hi there Bee, we're truly sorry for the confusion here and our team of dedicated support specialists would be happy to help. Please reach out to help@scribd.com to connect with us, then update this review with your ticket number so we can follow up - Thanks!
Glad I read the reviews before subscribing. It did kind of have that "too good to be true" feel to it. Won't waste my time or money.
My child aged 13 signed up to a subscription. Cannot cancel it as their website doesnt allow it. Cant reset password so cant even access the books.
Hi Catherine - A member of our support team can definitely look into this for you. Please send us an email at help@scribd.com, then update your review here with your ticket number. We'll make sure to escalate your case and get you connected with an account specialist right away. Thanks!
Like the title says. I deleted my account in August and am still getting charged in September. I really don't know what to do about this.
Thank you for letting us know and I am so sorry to hear about these additional charges!
As we cannot charge an account without a subscription, something must have gone wrong with your account cancelation.
That said, please do not worry! I can help you with this.
Please submit a ticket via this link https://scr.bi/assist and your ticket will be escalated to my queue. I will personally assist you with this as soon as possible once I have your message.
My kids and I love audiobooks. We have used Scribd for years. When they switched to a credit service, we were disappointed at first, but as they expanded their offerings and we were still able to access several titles without using our credits, we continued to enjoy the service. We were beyond excited when Scribd switched back to unlimited this year. For the first few months, things were great. However, as summer has progressed, the service has gotten more and more frustrating.
We often listen to series of audiobooks through the day. Several times, we've had to wait until our monthly subscription renewal to continue a series. Since we had listened to several books those months, I completely get the throttling. Until
Now. We are half way through one particular series in July when we had to wait until 8/11 for the next book. Got notification that it was available but we were actually listening to book 2 again finished book 2 8/17 and went to start book three. Now it says it won't be available until 9/11. Contact support and I'm told I'm not being limited, they are just popular titles (considering I had to dig around to even find them, I doubt that). No explanation as to why the book was available for me on 8/11 but now it won't be available until 9/11.
Had this happen in June and July with a 40 year old book also. Yep, the book is so popular it is made available and then taken away since I didn't read it right away. Funny that availability date is always based on my subscription renewal. We will give this a few more months and if things continue going downhill, I'd rather be limited to one credit title a month on Audible than not able to access anything I want to read.
Hi Heather - I'm very sorry to hear about your experience with our unlimited service. We do our best to make sure that popular titles are available at all times and I apologize for the confusion and frustration you may be feeling. We have released an article that will hopefully shed some light on these recent changes, at bit.ly/2w8420d. As always, please don't hesitate to email us at support@scribd.com and we'll be happy to help further. Thank you!
Charged after cancelling... this has been going on for three months now - what a crock this company is!
Hi there! A member of our support team can definitely look into this for you. Please email us at help@scribd.com, then update your review with your ticket number and a member of our team will reach out to you shortly. Thanks!
They are billing me £9.99 per month, no email trace and no meaningful contact details on the website
Tip for consumers:
Dont!
Products used:
None its a scam
We're so sorry you've had a hard time contacting us! Use this link to send us a support ticket: https://scr.bi/assist and one of our agents will assist you ASAP - EC
I requested a full refund, its like they are stealing your money and continue to do that monthly as long as you do not know,..
Hi Rana, our subscription price is $8.99 USD, so it looks like there might be confusion on the currency rate and conversion. We'd be happy to take a look and assist with a cancellation and refund of your subscription, so please reach out to our support team at help@scribd.com and update your review with your ticket number so we can get this taken care of ASAP. Thanks!
I battled with Scribd for a long time on this -- unfair charges when I had not signed up for membership -- and the outcome was sleazy.
Hi JG - I'm so sorry to hear about your unexpected charges and we are happy to issue a refund. Please send us an email to help@scribd.com with ATTENTION JAMES in the subject line and I'll help you out, personally.
I received an email from Scribd, [ who I had never heard of], telling me that: Ref Order number *******, my card would be charged £8.99 on 12.01am UTC October 09 2019.
Since I never placed any such order and I don't ever read E books, this is a scam, BUT, the links they offer within the email allow me to either 'Read', or to contact them to cancel... However we all know that clicking on links to an unknown, un-asked for email making a suspicious request is likely to invite a virus... so no way am I clicking on any such links! I am aware that the management of this company read messages on this site... Hence I have included the so-called 'Order number etc, ' to allow the management to make sure they DO NOT try to deduct any sum from any of my cards. I am slightly reassurred in that my cards, address info and the three digit number are unknown to this company, and I have instructed my card issuer to not make any payment request of this sum or similar at or around the time of 09 October from either Scribd or any other company. The card fraud office have been informed. If any effort is made to deduct money from my card[s] then UK as well as USA online fraud will be involved. I trust the mangement will pay due heed to this warning, and to not send unrequested emails to others in the hope that some may indeed click on your links...
Hi Steven - Upon review, it looks like one of our agents, Vanessa, has created a support ticket to follow up with you on this. You should see her response in your email inbox. Thank you for your patience and have a great day!
It's completely fraudulent. They charge you for nothing. Without even asking you. Please stay away from it.
Please feel free to email us at help@scribd.com with any questions or concerns, our support team is more than happy to assist you. Thanks!
I was about to pay. But stopped after reading your reviews. Thanks people will not fall into this trap... all because of your reviews
Hi Nitin - We have hundreds of thousands of happy subscribers and we have a no contract, easy cancellation policy. A lot of the reviews below are related to people creating more than one account with us and then not remembering and, in every case, we issue a refund once requested, without question. If you give us a chance, I know you'll love our new unlimited membership!
Thought I had canceled it but kept getting billed, Discovered there are like 5 places you have to conform before you actually cancel
Hi there - I'm sorry to hear about your frustration with cancelling. If you've been charged, please email us at help@scribd.com and we'll absolutely issue a refund!
Am not recommended this company dishonest manipulator company just like wikipedia policy many books banning from the users banning free speech
BookID™ is an automated detection system we have in place to help remove documents that go against our Uploader Agreement or infringe upon Copyright law. You can read more about Copyright and the DMCA here: https://bit.ly/39aoKiz. If you feel these documents were improperly removed, please email us at the email mentioned in the screenshot you provided, and then update this review with your ticket number and we'll gladly escalate your case. Thanks! -EC
This company is operating FRAUDULENTLY. They offer the ubiquitous "free monthly membership" and then... you enter Fraudland where there is NO way out. They have ZERO customer service, no way to contact by phone OR email. They offer a question box which you get to after navigating their murky waters for 15 minutes which of course is of NO HELP whatsoever. I tried TWICE in a year to cancel my subscription and just realized they are still charging me 10$ a month. Turns out there are DOZENS OF COMPLAINTS like mine on the web. I have contacted my bank and am in the process of recouping my funds; however I am dubious. I REALLY DESPISE these corrupt business practices that prey on people who are simply interested in checking out a new service. STEER CLEAR for sure. I am also looking into a class action suit against the company as I have spent HOURS of my precious time and energy under duress trying to prevent this company from STEALING from me. This is criminal. I hope I've been clear. And i truly hope whoever is reading this will heed this warning. Take care good homo sapiens and STAND UP and fight what is UNLAWFUL in our sacred land!
I apologize for the frustration here and thank you for your comment - we want to do everything in our power to make this right for you.
First, to clarify, the first 30 days are always free and you can cancel at any time. We have a support article on how to cancel here: https://bit.ly/3jigK2N
Additionally, we are always happy to help with refunds, and though we do not currently have a phone number to contact support, you can reach us by submitting a link through this page here; https://scr.bi/assist. If you submit your request there, you'll be taken to the top of our queue and we'll get back to you ASAP to help.
Charge your money even if you unsubscribed
Awful customer service, don't answer they emails
It's literally a scam don't subscribe
I am so sorry for the trouble with your account and for our delayed response! We are currently experiencing backlog, causing us to not be able to answer our customers as quickly as we'd like. However, please know we cannot charge a canceled account, so you likely have a failed cancelation or a duplicate account. So we can help you out with this, please update here with the ticket number you should have received after contacting support, and we'll get back to you as soon as possible. Thanks!
WTF?! Not sure how you got my bank account info to charge it yesterday, it but I will be disputing it... have no idea what the reference #*******621
Hi Colleen. I'm sorry to hear you got an unexpected charge! If you email support@scribd.com we'll make things right. So that we can locate the charge in our system, please be sure to include the last 4 digits of your card number, the date of the charge, and the amount you were charged. (That reference # you mentioned is only for you and your bank, I'm afraid, and we can't use it to look up the charge.) If the charge mentions PayPal, please let us know your PayPal email as well; that'll help a lot. Thanks; we look forward to helping you! --Jerry, Scribd Customer Service Manager
I made an account on scribd and deleted it and cancelled my membership or so I thought, they keep charging me for months and I cant acces the account beacuse it is deleted, how can I solve this?
Hi Ariana. Thanks for providing your information and we have replied to your ticket number with more information regarding your account and refund. If you have any other questions and/or concerns, please reply to the message or leave me a message here. Thanks! Donni, Scribd Customer Support
Scribd SUCKS if I could leave a 0 star rating, I would. They like to steal money from people. Hope they go out of business.
Hey there - We're here to help with any issues you may be experiencing! Please email help@scribd.com with the details and update this review to include your ticket # so we can connect with you asap. Thanks!
I did a free trial with Scribd and then cancelled the service. They kept charging me for 17 additional months, and they have refused to pay me back.
Hello Henry, I would be happy to look over your account and see if I can help. May I have your ticket number? If you don't have a ticket number please submit a ticket through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help
Thanks! -LC
I woke up this morning to a $10.81 charge on my card. I deleted my account ages ago and am still getting charged. I have tried to request a refund from scribd but unless I have an account (and i deleted mine) it's impossible to request. I have tried to contact them and got no response. I am very upset, this is a scam.
Tip for consumers:
do not use this site. it is a scam
Hi Justine, thank you for bringing this to our attention. If you're still being charged, this could mean either an unsuccessful cancellation or a duplicate account. We would be happy to locate this transaction in our database and provide a refund in line with our Refund Policy (https://bit.ly/2Zs4bLh). So you can be forwarded to our department for a faster reply, please follow this link https://scr.bi/assist and we'll resolve this for you as soon as possible. Thanks! -AR
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Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more!
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
Thank you for letting us know! That certainly does not sound right, and our support team can help look into the issue. To email us, please use this link: https://scr.bi/assist and one of our agents will assist you within 24 hours -EC