I did not receive any services and could not access to anything on their website even after I have been wrongly charged 2 times at the beginning of the cycle. AVOID THIS S***HOLE.
I installed this app a week ago & I was under the 14-day free trial. Well after day 3 I started to go into Search & while I was looking up different books, my tablet frozed up & it never did that to me before. I tried shutting my tablet off & nothing. After 24 hours with my tablet sitting idle on my dining room table, my tablet went back to operating mode but the screen said to charge immediately, I was down to 5% capacity. After my tablet was fully charged, I uninstalled the Scribd app & never plan to reinstall it. I have both the Kindle & Nook apps on my tablet & both of those apps have never made my tablet freeze up. I sent an e-mail to Scribd when it happened & I never got a reply back! I have a neighbor that is good with computers & I told him what happened & he told me he was glad to hear that I uninstalled the app & did not keep it for subscription purposes because my tablet could be going in for repairs or worse getting replaced & I may have had to buy a brand new one! No thank you!
Hi Lynn - I'm sorry to hear of the trouble you've experienced here. I do see that one of our support reps sent you a reply on April 13,2016 confirming your cancelation of the free trial and offering some advice. Let us know if you have any other questions via support@scribd.com. Thanks! - Zoë, Scribd Customer Support
I had a small issue which I got very irate about because i'm a Londonder and that's sort of our vibe but Ben was helpful, polite and kind to the point that I felt really bad - 10/10 customer service
Hey Franny - Glad to hear that our specialist Ben was able to assist you in resolving this! Please don't hesitate to reach out to us again in the future - we're always happy to help. Thanks for your kind feedback, and have a wonderful day!
You promised me to show me the contents behind the YOUR READING THE REVIEW page and after signing in
Now you placed me and left me behind in a blank white page that is filled with nothing
Now what
Murmured* ooo i thikn you got ad blocker on or some other extensions that have interrupted the sign in
Then you shut the $#*! up ge ta life you $#*!ing undeveloped fetus you peice of $#*! you $#*! sucking black people
You guys go suck a $#*! you $#*! $#*! mother $#*!er cows vagina look alike penis $#*!
You $#*!ing useless human beings to why the $#*! we need to download the $#*!ing thing cuz your website is trash $#*!ing trash!
Thank you for your review and I apologize for any frustration, however, your comment does not contain enough information for us to help you. If you would like assistance, please update your comment with additional details and we'll get back to you as soon as possible so we can help. Otherwise, thanks for your time, and have a great day.
Keep away else they will charge your card and take your money without your consent. They have not responded to my messages and clearly are not interested in good customer experience. SHAM AND SCAM.
Hi Tara! We've just replied to your ticket with more information about your account and refund. Thanks! - Donni, Scribd Customer Support
I cancelled my subscription in August. Checked my credit card statement to make sure I wasn't charged. Then in November they started charging my card. Ripoff.
Hi David - I'm sorry to hear about your unexpected charge. Most likely, your account was not cancelled (only temporarily paused) or you have a second account with us. Please email us at help@scribd.com and we will issue a refund. Thank you!
Impossible to get cancelled or refunds. Stay away. No phone number contact system and pass word recovery system don't work so you can't contact
Thank you for informing us and we apologize for any trouble you've had with canceling your subscription and with getting in touch with support! We have an article on how to cancel that may help you, which you can access here: https://bit.ly/3gxxTVT. Otherwise, our support agents are available to help via email at any time. To get in touch, please use this webpage: https://scr.bi/assist and one of our agents will assist you ASAP -EC
Scribd came online late if it could've been launched earlier I would have saved some money. It is very extensive in regards to study material.
I decided to cancel after 3 weeks and I have still not gotten my account credited. Why is there no customer service contact number?!?!?
Hi Jeevan! It looks like my colleague Gary was able to refund that charge for you on August 21st. If you have any other questions or concerns, please feel free to email us at help@scribd.com. Thanks! - Zoë, Scribd Customer Support
Stay away, I signed up for the free trial and cancelled and they have taken money from my account since July! Avoid, very dodgy company!
Thanks for your comment here, Carole. I am truly so sorry for the issue with this charge! This is not expected and we are only able to charge an account if it is subscribed. This means you likely have a failed cancelation or a duplicate account. However, no worries! We can help you. Please submit a ticket through this link https://scr.bi/assist so your request is escalated straight to my inbox. I'll be sure to assist you as soon as possible.
APPALLING COMPANY!
NO WONDER IT RANKS 98th AMONG E-BOOK SITES.
LOOK ONLINE AT SITEJABBER, AND YOU'LL DISCOVER THIS:
"How trustworthy is Scribd?
Scribd has a rating of 1.27 stars from 843 reviews."
Hello Ed, Sorry to hear about your experience. Please submit a ticket through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help, so I address any concern you have directly.
Thanks! -LC
I had to cancel my subscription THREE TIMES when they finally stopped issuing my card for 8 months!
Shady company, not helpful, thieves, poor service, I hate everything about it.
Hi Timea - I'm so sorry to hear this. Please send us an email to help@scribd.com and we'll happily help you with a refund. - JF
Hi,
I have cancelled my scribd subscription 4 years and still they charging every month.
Please refund my money,
Regards,
Priyank,
Hi Priyank, thank you for bringing this to our attention! We were able to locate an account you have with us by the screenshot you provided and the order number included. The account we pulled up is showing that the subscription was ended on March 17,2016. However, there are no active transactions associated with this account. It sounds like you may have a duplicate subscription with us. We're also not showing any attempts to contact us on this matter with the email address that is associated with the account in our system.
In order for our support team to be able to help you best, please reach out to us at help@scribd.com to get connected with our team. When you do this, please update this review with your support ticket number so we can make sure your case is escalated. Thanks so much!
Purchased 2 books as pdf.
Both were missing the majority of the pages.
Online help was useless and comical at best.
Two days of constant emails with Scribd and still no help activating the account I paid for and time is ticking.
Hey Joy! Can you please reply here with your ticket number so that we can escalate your case? Thanks!
Useless unless you're willing to pay. Scribd depends on the fact that some people forget to cancel their "supposed" free trial.
I cannot log in to my account. It says I don't have one. Yet it is still charging me a monthly fee. DO NOT JOIN!
Thank you for letting us know! That certainly does not sound right, and our support team can help look into the issue. To email us, please use this link: https://scr.bi/assist and one of our agents will assist you within 24 hours -EC
I innocently signed up for the app WITH ABSOLUTELY NO NOTICE THEY WOULD CHARGE A RIDICULOUS FEE OF $8.99 a month! I hope with all my heart that cancelling it today through ITunes will work.
Hi there! We try to make the recurring monthly subscription charge very clear on our sign up pages and we apologize if it was not. You can absolutely cancel through iTunes, and iTunes Support (https://support.apple.com/itunes) can assist you further if you need. Thanks! - Zoë, Scribd Customer Support
Dishonest. Advertising subscriptions at 8.99 and then charging over 10USD. When you query it no one gets back to you.
Hi Charney, we are sorry to hear there was some confusion with the pricing of your subscription. The current subscription cost is $11.99 USD (+tax where applicable). That said we are happy to look into this for you! Please update your review to include your ticket number and we will have it escalated and assigned to a specialist. If you do not have an open ticket, please submit a ticket to our support team here: https://scr.bi/assist. Thank you! - MR
After explaining the problem, they have been very helpful and actually refunded the money on my credit card. Thank you!
Hi Fabienne - thank you for your kind words and updated review!
Hi. I cancelled my membership in August 2018. However, I've been charged on Nov. 2nd.
Can you explain that?
I need a refund.
Thank you.
Overview
Scribd has a rating of 1.1 stars from 881 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scribd most frequently mention free trial, credit card and customer service. Scribd ranks 188th among Ebook sites.
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Duong, We've just replied to your ticket requesting more information in order to assist you further. Thanks! - Zoe, Scribd Customer Support