Scribd

I heard about this service and thought it was a fun concept, so I signed up for a 14-day trial to give it a shot. After putting all my information in to the account, I immediately went to the cancel membership section, so I wouldn't be charged after the trial was up.

After the trial period, I noticed that my account was in fact charged for a month of service. I went back to see why this happened. It turns out that to cancel is a very annoying process. Once you hit cancel account, it takes you to a page that says "This doesn't have to be the end". I must have assumed hitting the cancel button was all you needed to do the first time, so I missed this. After I "confirmed" the cancellation, I was taken to another page pushing me to stay with the service. I again told it to cancel, to which it took me to a page that offered me a 30-day trial. I once again hit cancel and it took me to a page that asked me to give it feedback for leaving. (There were still a bunch of other headers and buttons that encouraged you not to leave). I filled out the feedback explaining that the cancellation process was obnoxious and that I wanted my money back. I assumed this would indeed be the last page to cancel the service. WRONG! I was then taken to another page that gave me four or five buttons to stay, and one small button to finalize the cancellation that was very hard to find.

I wanted to give them a 1-star review for this. But I decided to cut them a break and give them 2-stars for a couple of reasons. The first simply because it is a good service. I wanted to do the trial because they have a large comic book library, and I was able to read a lot of graphic novels that I would otherwise have to pay $30 each for at a store.

The other reason being that despite the obnoxious cancellation process, I was given a response to my feedback within an hour and my money refunded.

If you are willing to subscribe to the service, I think it is worth the money. But like many of the reviews on this page, there is something very untrustworthy about this company, and I don't think I will be giving them my business in the future.

I Did contact customer care and after 3 exchanges your rep Finally admitted that some may not see your practices as Limitted, "depends how you define Unlimitted" is how she put it. News Flash! Unlimited gas already been defined and it means Without Limit... apparently not to companies looking to bamboozle the public.

I also have a problem Paying for a service that Pads their library with FREE LibriVox books & other Public Domain books. And then to tell me I have a free month credited to my account is ludicrous considering I would have to resume my membership. That is Not "Free" if I have to auth ScribD to charge my card. And after the numerous complaints about ScribD continuing to charge after cancelation, I am Not likely to trust ScribD with my authorization. I'd have to be an idiot to do so, especially after being scammed on the NOT unlimited Bait n Switch, the Attempt to Redefine Unlimited,, and seeing the Horrible reviews. My only regret is that I didn't check reviews Before I bothered with ScribD. But I will Warn everyone I can to check reviews first

Like many other customers who have shown their outrage of the unscrupulous practices of Scribd, I have been wrongfully charged monthly for 4 times throughout this year despite canceling my FREE TRIAL membership in April. When I emailed them, they only agreed to refund the latest one, and refuse to refund the previous three charges as they claim "their refund policy is they do not issue refunds beyond 30 days." When the error is on the company's side to settle and for the customers to claim because we are the victims in the transaction, they do not take responsibility to repay us back the money. I, as an unknowing consumer, has to suffer because of an error on the company's side that took away a large proportion of my bank account money that I dutifully save up. This is pure exploitation of unsuspecting consumers, disguised under the banner of "free trial" and it is honestly my first experience.

Ticket number: *******
In response to their claims of a " monthly subscription". I am well aware of the distinctions between paid monthly subscriptions; annual subscriptions; free trial, and CANCELLATIONs of subscriptions presented on the website to me( please see attached photo). I am not the one erroneously claiming that I did not cancel a paid membership- I have even received a proof that I cancelled my subscription. So why is it that the company still refuses to admit it has a duty to repay me for wrongly charging me when I CANCELLED my paid subscription, and using its "30 day policy" to cover up its error in transactions? It's hard to not perceive this as an exploitation of customers when they have clearly opted out of paid subscriptions. What's more frustrating is they have the audacity to charge NOT one, but 5 wrong payments throughout the entire year.

I canceled my membership right before the free trail ended and I'm still being charged for months after.