SeatGeek

Purchased tickets for an the Iowa /Illinois game. Never received the tickets event. Tried calling several times and was told someone would contact me with refund. Two months later still no refund.

How is a company not going to have an active customer service phone number? Ive been waiting on a refund for a concert that was cancelled in June of 2020 because of covid. First email said they were waiting for a postponned event. A later email stated that the concert was cancelled and I would recieve a refund that could take up to 3 months. Still have not received a refund. And it was almost a $300 purchase. Ive sent several emails since that is the only way to get ahold of this company in any way. It said I would receive a response within 24 hours and has been months ago. They do not respond and do not communicate in any way. This is a horrible way to run a business. There was never a concert so refund the money already.

I purchased tickets on Friday night for a Saturday mid-day baseball game. I planned to walk through the gates at 11:30am. I was driving 2 hours to the stadium from my home. I did not receive my tickets until 10am. I was stressed about it, and I emailed Seatgeek to see where the tickets were. I did not get a response until the same time that my tickets came in to my email.

That was not great, but what made it worse, was that I purchased the tickets on Seatgeek, but then I had to sign up for fanexchange to get the tickets. Once I did that, the tickets then had to be transferred by another account on ticketmaster. The entire process was more complicated than needed, and I will probably look to use another company to get last minute tickets.

I ordered tickets for a concert and never received them. I got an email saying to watch out for another email/link to get my tickets but it never came. I downloaded the apps, still no tickets. Worst of all, I have spent hours in chats with representative, sent them screen shots, etc. still nothing. DO NOT ORDER TICKETS THROUGH SEAT GEAK!

I bought ticket 3 tickets for an NFL playoff game at $130 a piece. I received a confirmation email and my check account was debited. After making travel arrangements, I received an email 2 days later saying the tickets were no longer available. I believe it was because the tickets had spiked in those 2 days to $460 a piece and the seller would rather get hit with the minimal fees that SeatGeek hits them with instead of selling the tickets to me at the agreed upon price. I WOULD NEVER USE SEATGEEK IN THE FUTURE IF I THOUGHT THAT THE TICKETS MIGHT GO UP IN VALUE BECAUSE THE SELLER CAN SIMPLY DECLINE THE SALE WITHIN 24 HOURS AND SEATGEEK DOES NOTHING TO HELP YOU OUT. I had several friends who used Ticketmaster and StubHub for the event and had no problems. I cannot afford the tickets at $460 a piece, so I will not be able to watch my first Buffalo Bills playoff game in 17 YEARS because of this oversight.

Do not use or trust SeatGeek
Do not use or trust SeatGeek. I purchased tickets from them based on their listing that the tickets were located in the 1914 Club at Wrigley Field.

When I received the tickets, they were not located in the 1914 Club at Wrigley.

I contacted SeatGeek multiple times asking them to honor their "Buyer Guarantee". They refused to honor or even acknowledge the "Buyer Guarantee". (Which is listed on their website)

They expected me to chase down 3rd party sellers of the tickets even though I found the tickets on SeatGeek and purchased them on their web site. SeatGeek did not lift a finger. This was a terrible customer service.

Again, do not trust SeatGeek. They offer absolutely no remedy if you do not receive the actual tickets from their web site.

Mike Reynoldson
Boise, Idaho

Don't ever use this biz all they do is use Ticket master and charge you 3x fees. Do yourself a favor and just use ticker TM could of saved myself $120 on the same exact seats.