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SeatGeek Reviews Summary
SeatGeek has a rating of 2.2 stars from 2,559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 19th among Concert Tickets sites.
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Love the app because you can always get great tickets at a reasonable price. I will always get all my sports and entertainment tickets through seatgeek.
I'm not technically inclined but I was able to purchase tickets all by myself! I will be sure to let everyone know.
Purchased tickets for the 10/18/2017 Yankee game. The purchase was made at 9pm on 10/17/2017. I received a voicemail at 9:45 stating that I needed to verify a few items. I immediatley called back and was on hold for 45 minutes. As soon as my call went through i heard a recording that there is no one available to take my call because they were closed and wouldn't be open until 9am the following day. I called at 9am on 10/18/2017 as soon as they opened and was placed on hold for another 30 minutes. When I finally got through to a customer represenative they informed me that my tickets were cancelled. How can you cancel my purchase without even speaking to me. They informed me that there was nothing that they could do and told me that a manager would not get back to me until a few days after the event. They informed me that all i could do was purchase other seats and they would not waive the service fee. I purchase a lot of tickets from seat geek and they would not even help or accomadate finding other tickets or waiving the service fee. Very bad customer service and bad business.
Great experience with the seller and tickets came as expected. (100 characters seems a little excessive, just trying to give a good review.)
Very easy and convenient, will definitely use again.
Tickets were emailed and printed with no problems
I am unable to get an confirmation of my purchase.
I just made a second purchase from SeatGeek and again I am unable to telli if my order went thru or if it did not.
I just ordered two tickets for the NJ Devils on 10/20/17.
Was the order received?
Please get back to me or it will be my last order.
Hi Steven — I can confirm that order for two Devils tickets was received with the order number you provided. It looks like a confirmation email was sent to you last night at 7:36p PST. If for any reason you did not receive it, feel free to reach out to us!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Theres some problem with seat geek tix at td garden - its known to the guys at the gate. The electronic tickets sometimes dont work. We thank god figured out to use the pdf version, but this was ridiculous. Taking three kids to a basketball game and we couldnt get in.
Hi Brad — our developers are currently looking into what may be causing this type of recurring issue at the venue. We appreciate you taking the time to report in on the issue.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Bought tickets that turned out to already be scanned by the time we attempted to enter the stadium. SeatGeek support did nothing to help us get in. Still working with them on getting my money refunded, but it was a complete disaster and I am certain that I will never trust their marketplace or their support system ever again.
Hi Samuel — thanks for your feedback. I apologize for the experience you had with your tickets at the recent Buckeyes game. Our CX team always aims to find replacements first when these scenarios occur, so it seems that there were none available at the start of the game when you called in to report your invalid tickets. I do wish we were able to get you into the venue, but in lieu of that, our Trust & Safety team is amidst their investigation into your invalid tickets. Upon completion of their investigation, your refund will be processed and the seller will be appropriately reprimanded for providing invalid tickets, as doing so is against our Terms of Service.
Again, I deeply apologize for what occurred last weekend. Our CX team will be following up with you via email once our Trust & Safety team has completed their investigation. Should we be able to assist in any way in the meantime, don't hesitate to reach out.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Fairly straight forward, bought 3 tix from a group of 4 on another site, then a late addition wanted to come, the 4th seat went up $50, so bought a ticket for $30 cheaper on seatgeek in the same section and just sat in the unpurchased 4th seat so all were in a row.
My experience with Seat Geek was very awesome and I'm satisfied every time. I would recommend this to anyone that love sports!
Bought 5 Tix to an Islanders game at Barclays Center. Simple. User Friendly. Convenient. I have used in the past and noticed the improvements. I highly recommend SeatGeek
I got the tickets for the game I wanted, for the price I wanted and the seating area I wanted... thanks!
Just wish you'd say somewhere how many total tixx available for any given game, and list face value of tixx; I realize u r trying to accommodate buyers AND sellers, but the playing field doesn't seem quite level
Hi William — thanks for your feedback! We'll be sure to pass your suggestions on to the appropriate teams to consider for future versions of the website and app!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Purchased Devils tickets The process was very easy and they got all my seats together I think the eight dollar fee is a little ridiculous because they're all eat tickets
I didn't have a problem with this order it went smoothly and I received the tickets instantly. However, before this I tried to buy tickets for this same games twice. The first time it told me my seats were pending and about 24 hours later I received an email saying they were no longer available. So i went back to find new seats and to my surprise the exact seats that I tried to purchase the first time but was rejected were there (and they were 30 dollars more expensive). I tried again to purchase those seats and then a little over 24 hours later received the same response that it was "no longer available" I understand that this can happen sometimes but to have the same tickets on there twice and at different prices is a little frustrating for the buyer. If I didn't need to purchase these tickets quickly for a gift I would have looked elsewhere
Hi Kristen — thanks for your feedback! Once placed, all orders enter a pending state that may be a max of 24 hours. This is to confirm the inventory with the seller to ensure the same set of tickets do not sell twice if submitted for purchase at approximately the same time. It looks like the tickets you originally selected were no longer available because they sold to another user who had purchased before you had and before the listing came down. The more expensive tickets that you saw in the same section/row was the newly most affordable option that only displays after the lowest price in that section/row is purchased.
Having this experience twice in a row is uncommon, so we do apologize that that was your experience. Again, thank you for taking the time to write in with your feedback. We appreciate it much!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I tried purchasing tix with two separate credit cards. Both were declined for unknown reasons. There was no notifications saying why. Then the app crashed forcing me to have to find my tix again and hoping I didn't lose them
Hi Alina — thanks for your feedback! We're not seeing any records of the failed attempts that you mentioned. If you'd like to provide us with more info on those so we can investigate the reason for them, feel free to email us with more details. We see you were able to secure tickets to your event, so apologies for causing stress during the purchasing period! We'd love to investigate the root of the error you experienced, so hope to hear from you soon!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Overall it all worked out but my first order was cancelled. The problem is that it was about 2 hours before the game and I was already on my way. I managed to buy another ticket at a similar price and was ok at the end but it could have been really bad if I hadn't found one.
Smooth transaction and quick delivery of e-tickets.
Weather should make it possible to filter on rows though, and be more precise with were on each row the seats are located.
Tickets were purchased and everything went seamlessly. The only negative thing is that Diamondbacks lost!
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Paulu — thanks for bringing this to our attention. We're absolutely sorry to hear of this experience. I took a look over your order and it was placed with our vendor partner, FanXchange. SeatGeek is not a part of the fulfillment for your order, so we don't have the ability to place an order placed with another vendor. It sounds like you were communicating with FanXchange via phone. We would suggest getting back in contact with them to discuss what occurred here. A member of our CX team has replied to your email with contact info for FanXchange so this can be discussed further with the correct party.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101