SeatGeek

Purchased tickets for the 10/18/2017 Yankee game. The purchase was made at 9pm on 10/17/2017. I received a voicemail at 9:45 stating that I needed to verify a few items. I immediatley called back and was on hold for 45 minutes. As soon as my call went through i heard a recording that there is no one available to take my call because they were closed and wouldn't be open until 9am the following day. I called at 9am on 10/18/2017 as soon as they opened and was placed on hold for another 30 minutes. When I finally got through to a customer represenative they informed me that my tickets were cancelled. How can you cancel my purchase without even speaking to me. They informed me that there was nothing that they could do and told me that a manager would not get back to me until a few days after the event. They informed me that all i could do was purchase other seats and they would not waive the service fee. I purchase a lot of tickets from seat geek and they would not even help or accomadate finding other tickets or waiving the service fee. Very bad customer service and bad business.

I bought tickets to the Seahawks Denver game back in May. The tickets seems to show up in the seatgeek ap until the last two weeks before the September 12th monday night football. Than they disappeared. After making a phone call I was told they sent me a link and I did notclick on it. In time and they were deactivad. To get my tickets back to go to Walmart and buy a prepared card for 200 and get it to them to get my ticket back activated. I never received no such link of course. Than he said if you dont do it with I said $#*! you. He said he canceled my tickets with no refund. I paid 920 dollars. And than realized I'd been scammed. $#*! THIS company. I'd be damned if I'm paying 200 more dollars. Than I called the real ticket Master and was told it was sold out and not 1 ticket inn that stadium wS sold in my name including the two fake sets I thought I bought. $#*! this company I guess you live n learn. DONT buy any tickets from this company. Especially the Seattle Denver game itscompletelysold outs pet the real ticket master. And this company is still selling these fake tickets kits BUYER BEWARE

I purchased 5 tickets from SeatGeek, 3 of them were from FanXchange. The night before the game I rented a car, drove down to San Diego, rented a hotel and waited very excited about going to my first 49er football game! The day of all my friends and I arrived early to the venue just to have 2 of the seats from FanXchange scan red and say invalid! The other two purchased off SeatGeek came from TicketCity and the same thing happened! One friends ticket scanned in and the other scanned red saying invalid! I had all the tickets on my phone as well as paper copies and we tried scanning in both and kept getting the red, invalid issue. When I contacted SeatGeek their response was horrific. They said that the "venue" sent them a copy of the scan report and that only one ticket was scanned in, not the others so its my fault! The Venue themselves told me they do not deal with seatgeek at all. Someone is clearly lying.
The very next email from SeatGeek states...
Thank you for this information, I can see you had two seats rejected however you only bought one additional seat? Did you by any chance take a picture of the people sitting in your original seats? Any information would be helpful at this point.
So first they say "the venue scan report says you never scanned the ticket" then they say "we see two seat got rejected"
This is very frustrating and I do not understand how they can contradict themselves. I also asked to be contacted by a manager but they ignored my request. They just sent an email saying they will reopen the investigation. IT WAS ONLY OPEN ONE DAY, WHY ON EARTH WAS IT CLOSED?

Overall very unprofessional. I am one unhappy, unsatisfied customer who would be more than happy to pay extra cash and go through stubhub instead next time.

I was given fake tickets and they did not honor them! I would never use them again. I lost 857 DOLLARS worth of tickets

I have not heard about SeatGeek until today when I posted about Meghan Trainor being a free concert at the NYS Fair this summer and a friend of mine told me I was wrong and that SeatGeek said Meghan was supposed to be in the Grand Stand. I explained to my friend that I had gotten this information from the Fair's website and that I would look into the SeatGeek issue. And sure enough, when I searched Meghan Trainor on SeatGeek, concert tickets for the NYS Fair on September 3rd popped up. This is outrageous. SeatGeek is allowing "third party distributors" to SCAM unsuspecting patrons for HUNDREDS of dollars FOR FAKE TICKETS THAT DO NOT EXIST. I immediately contacted SeatGeek via the "contact us" link and told them about the issue, but I am leaving this review so that people can see that SeatGeek is 100% reliable for any and all scams that happen during use of their website by not regulating postings. A true, reliable site would look into concert dates and make sure that the tickets at least had a chance of being real before allowing fraudulent transactions to take place. If I could give a zero star rating, I would. This is absolutely disgusting and I hope this website gets shut down, or the owner/operator starts actually caring about the customers and buyers. Because running a $#*!ty website that scams people can only last so long until people stop visiting the site altogether.

Just like every other time I've bought from SeatGeek, I got tickets for a good price and had the tickets on my phone no problem.

I bought tickets to a concert that said instant download and the tickets didn't arrive instantly so I called and they told me they had my order and it would take 15 minutes. Still they didn't arrive so I called again took 30 minutes to reach someone and they told me they had to put me on hold to call the seller and see if he would confirm the sale. They then came back and said the seller didn't have the tickets so I was out of luck and they couldn't do anything about it. Now by the time all this happened after being told my order was confirmed the concert was an hour and a half away and I couldn't get anymore tickets that weren't double the price. So basically this site allows sellers to put tickets on there and then wait and see if they get a better price and then screw over people who think they have purchased tickets. Seat geek told me a seller has 24 hours to confirm a sale so the seller can sell the tickets to numerous people at different prices and then just accept the best offer within that 24 hours and deny the rest of them without any penalty to the seller. I asked what the time limit policy is for the seller on a purchase for an event on the same day and the person had no answer for me they just said they try to contact the seller and tell them to supply the tickets as soon as they can. Basically the moral of this story is to never buy from seat geek and to stick with stub hub because they don't allow the seller to take multiple offers or sales without penalizing then and making them compensate a person who has purchased tickets from them. Also seat geek knew they were in the wrong and immediately after I spoke to them the confirmation emails for my order disappeared and there was no trace of my purchase. Very sketchy way to do business and terrible customer service. In the end we missed the concert and learned a very valuable lesson. I hope this never happens to anyone else because it ruined our entire trip