Shift.online

This is the most unprofessional company I've dealt with. They cancelled my booking, which was confirmed all three times with given bank details, 1 hour before the agreed time. The reasoning they gave: "there are no drivers WILLING or AVAILABLE" which is incredibly stupid. Nobody seems to now what they are doing in that company, it is a waste of time and money.
Do not, I repeat, Do not associate yourself with this 'company'.

I had a booking which indicated the time range of the delivery will be 7am-6pm, which is reasonable as I expected the delivery driver to at least give me a call or text when at or on the way to the property. Instead I received a call from the manager at 8am to say the delivery driver has been there for an hour. I wasn't even able to arrive at the property! The delivery driver just sat in his van and waited for an hour that I paid for before contacting anyone! Once I contacted customer service I was informed this is a realistic approach of any delivery service, and therefore I will not receive a refund. Completely unprofessional, if they cared about their customers the driver would try and reach me to make sure my delivery is complete and represent the company in a proper way. Therefore afterwards I booked a small local business from gumtree who were 10 times more professional.

AVOID!

I booked a time slot for 13:00-14:00.
At 12:10 received a text saying, we are on the way. So I rush to go to the storage

13:00 - received a text saying will come at 14:00

14:00- received a text we will come at 14:30

14:50- we will come in 15 mins

15:15 - was told car broken down

15:30 - we had to get another method at the end.

This customer service is unbelievable. This company should go bankrupt. GIVE ME MY TIME BACK!

Whilst under the impression that I was making a firm booking, and paying a deposit, it wasn't until afterwards that I realised that I was paying for a request. I immediately cancelled, and have paid only for entering my details. Absolutely no correspondence or refund since. A con for sure

Do not use this company absolute shambles three days on the trot they let me down they have no idea what they are doing do not use I have copies of three attempted pickups and three excuses from shiftonline do not use

Kindly avoid booking here. They don't turn up. They lie all the the time that they are sending someone. I had made a booking for moving furniture to our new house on 2nd August evening. I had a flight to catch on 3rd Aug 9:30 pm... Thought I had enough time. Guess what the shift. Online folks said they couldn't find a van on 2nd and they'll send a van early in the morning on 3rd. At 1 pm they said find another driver. I had to make calls and ended up paying more to another service. Don't ever ever trust these guys. They can't find a simple driver... $#*!ty customer service folks lying all the time. Was about to lose £2000. Pathetic service. Bunch of liars. I have proof of their mails..

The driver will lie & lie & lie & then tell you his car broke down. 1-2pm slot and by 3:30pm nobody was answerinng my calls/texts anymore so i had to get a drive now... The worst company in the world, leaves you to contemplate whether we have lost all respect for each other.

I've ordered a van to move some boxes from a storage to another one, a 7 seater car turn up, I showed the driver the boxes he said we can do multiple journeys which is 8 journeys to finish all of them for extra cost, I sent an email to customer support waited for ages for reply all I got is an apology for not finding a driver I was let down with my boxes outside the storage for 6 hours In the cold and rain until I begged the manager to allow me store them for an extra day with a cost, I can't believe this company operates like this, I haven't done anything wrong to be in this catastrophic situation no one wanted to be responsible and help me out I ended up wasting a day, losing money, and taking another day off to sort it out, I would not recommend this service this is worst than a disaster

Truly appalling service from start to finish. Poor software, no communication, driver 2 hours late with no warning and the customer service team dont reply back to you when they promise to do so.

Don't use. Lazy and brutish people. They broke my furniture. Save yourself some hassle and go with a reputable company, these guys are the leftovers that can't find decent jobs elsewhere.

Phoned me up after I went to one of those removals broker sites (I'd never seen their website) and their sales rep said I was getting a van and driver help. Email confirmation said van and no driver help. I immediately got in touch with their customer service who refused to honour the original promised service for the price it was offered at, so I opted to cancel. They then said they were charging me the FULL AMOUNT even though I cancelled within 30 minutes of the original booking and FOUR DAYS before any removals were set to take place. They have repeatedly refused to refund me.

These scam artists traded as "VAN PLUS" then changed their name to "SHIFT". Under no circumstances give them your credit card, they are crooks. Everyone who has been ripped off by them should report them to Trading Standards or the Police, and tell your bank if they refuse to refund you.

Company should close advertising a food delivery service taking peoples money then failed to deliver 3 times, never even called to see how vulnerable I was, obviously I am ordering food delivery as I am vulnerable and this firm has now left me without food for up to 2 weeks DO NOT USE they may kill you

This was the worst company I have ever had any dealings with! The movers negotiated with my pregnant wife what they wanted to take instead of sticking to the items requested on the website. They made her move stuff, spoke to her terribly and broke the lift in the new place we had moved to (which incurred a fine). They washed their face in the new kitchen (during COVID). They broke and damaged multiple items (some memory items that they were told to be careful with). I would have rather done it myself! The main reason I got movers was so because I couldn't be there to help and so my pregnant wife didn't need to do anything. I've tried multiple times and submitted emails and reported problems on the website and I haven't heard a thing from the company! AVOID THIS COMPANY AT ALL COST! GO LOCAL!

I had a bad experience with this company where I ended up cancelling with them the night before I was moving home as the stress was not worth it - I had to try to contact them repeatedly as they could not get anything right, including allocating the job to a driver who doesn't do removals (?!)

After posting on Trust Pilot they got in contact with me - they told me they would give me a full refund if I took down my review (what reputable company does that?) To date, they refunded the initial charge, but the additional £60 for an additional driver (one they did not allocate, which was one of the many stresses I had before I cancelled the job) left my account separately - after the refund even - and this is still owed.

Reading the reviews on here makes me even more concerned so I am keeping a regular eye on my account. I would advise others to not get involved with this company and certainly not hand over card details as it is not worth the hassle. If unauthorised payments are taken from your account though then you can report them as fraudulent, as my bank has assured me.

Also, it should be noted that they have lots of 5 star reviews posted at the same time - all being loose variations of the same using the same poor English. Don't be fooled!

No driver arrived and it was marked as a completed job. I am currently on the phone to my bank and Paypal to try and save my info from these scammers.

THIS COMPANY GETS ZERO stars.

Received an SMS with link to driver tracker. Driver failed to arrive in 2 hour window. Contact driver code doesn't work. Reported to CHAT BOT that code doesn't work - that takes you to an errror message. Left a message on customer support doubt that will lead to anything given the reviews. Off to report this as a SCAM to my credit card company.
5 messages left on their 'report a problem' interface in the hour following the NO SHOW of their driver.
5 SMS messages stating the ops team would look into it.
ZERO replies ZERO driver.

Booked a removal for 3 items of furniture to be taken to the tip (all items on the ground floor and tip is 5 minutes drive away).
Received a quote on the phone 7 days before the removal date, paid on the phone and received a confirmation.
The evening before the move date, received a text to contact them asap. Of course they were closed by the time we were able to contact them so spoke to them at 9am on the day of the move to be told the quote was wrong and we should pay DOUBLE the price if we want the service!
Of course, cancelled or our order and now have to wait for a refund to book someone else.
Left stranded with all our items at no notice at all, the least they could have done would have been to honour the quote THEY GOT WRONG!
DO NOT USE!

I waited for 3 hours for drivers who never showed up. The company help line never responded. But they still charged 50 pounds. It is a fraud, please be carreful

THEY WILL TELL YOU YOU WON'T BE CHARGED UNTIL THE SERVICE IS DONE BUT YOU ARE CHARGED ONCE YOU put down your card info and you can't cancel (they will still charge you). They assigned a driver to me who told me he is not working for shift anymore. I called them and nobody replied. I was cheated the money.

A SHIFT driver departing a job at a neighbours house managed to put a 3 inch long dent in my car bonnet with his van door.

My neighbour tells me that the driver would have noticed this happening because he struggled to shut his own door, which was at that stage jammed onto the top of my bonnet.

The neighbour gave me the drivers first name and a contact number. The contact number turns out to be a temporary number translation only valid on the day of the job, so useless now.

No complaint form or contact phone number on SHIFT website (usually a pretty clear sign that they're not interested when things go wrong).

Initially contacted the SHIFT through Facebook but but received no reply. Tried contacting SHIFT CEO on Facebook - nothing, I've also contacted them by email and received no reply in 8 days.

SHIFT don't seem interested in helping me contact the driver, and put the situation right.

SHIFT were however very quick to get my review taken down from some websites, for including the name of their CEO - so that doesn't appear here!

I really wonder how many of these drivers have any kind of insurance that is valid for commercial use.

Are SHIFT even vetting for drivers for that?

Who is liable if your goods are damaged in transit?

The SHIFT Website addresses neither of these questions.

This is my first time using Shift to moves my stuffs. The team is very efficient and quick doing their job. My stuffs arrived at time without any damages. Its 4.5/5 from me.

Thieving, lying scoundrels. This is a network of odd job men. They will not turn up, They will damage your property when they do touch anything. They will get lost. Forget it.