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Shilla has a rating of 2.2 stars from 352 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shilla most frequently mention prom dress, trading standards, and customer service problems. Shilla ranks 510th among Dresses sites.
It was exactly as described. Thought we had bought it from the UK but turned out it from China. This was not a problem at all. The dress stood out from some that had paid four times more. Reading other reviews thought we had been lucky but at the end of the day you get what you pay for. If somebody was expecting a £1000 pound dress for £150 then that's their fault. Would recommend Shilla to anybody.
Please do not buy from this web site there a scam I bought my wedding dress from here when I received it it didn't fit at all was way too small even tho I gave them the right sizes, there was no returns address they just kept offering me 8% if my money back they won't let you send it back offered to make another one but wanted me to pay again so please they are a scam donor order from them the should be shut down
After looking at these dresses on line I thought they were different and looked so elegant and thought I would love one as I could not find anything suitable and differnet here. I read the Returns & refund terms and decided to take the plunge.
THEY DO NOT KEEP TO THEIR words.
The dress was cheap material and did not fit at all... I asked for a full refund and no they would not offer more than 17% back and that was a struggle to get... they then said they could make me a new dress so I agreed to that and then they said they required another 70% payment on top to do this... They are not fit to be allowed to advertise on the internet... DO NOT BUY FROM THEM
I just received my dress from Shilla. The dress was beautiful and the quality was good. I was satisfied with the all details. Will order from them again.
The design of the dress is very unique and it looks very good on me. I love the halter neckline and the split of the skirt very much. Thank you so much.
I orderd a pink dress for my daughter prom off this site pic looked great when it arrived it was a nightmare off a dress plus it didn't fit a contacted shillas and it was a lady Linda who returned wait there wasn't anything wrong with the dress I showed her the pic off the 1 that I orderd and the 1 that came and her reply was a cant see anything wrong way it aye right a asked for a return and basically got told no that a could get 10 percent off if I order again a would advice every person never to order a dress from here u don't get what u see plus the coustomer service people are a joke there rip off stay away at all cost
I have recieved my daughters prom dress and its a disgrace I could of cried when she opened it. It was not at all like the picture colour was completely different it looked cheap and tacky the seams were all wonky the stitching was appalling the zip wouldn't do up, the loops for detachable straps were not even stiched, the sequins were cheap and the star in the middle was well off centre. Stains on the dress. I wish I could post you pictures it's only fit for the BIN. I have been offered a pitiful 9% refund. Trading standards are now involved and I would not recommend to anyone. PLEASE SAVE YOURSELF THE HEART ACHE AND GO ELSE WHERE... Our disappointment was immense and I had lent a hard lesson
After ordering I saw all the bad reviews I was worried that it would be auful but It wasn't it's stunning as described fits perfectly I done custom made because I'm small I don't regret it one bit glad I didn't cancel other wise I wouldn't have the dress of my dreams
Initial impression was very good, immediate response to contact and order received. Ordered 3 dresses, 1 was not made very well, and the other wasn't suitable so asked to return them - as per the "Returns Policy" clearly stated on their website. Was then told we couldn't return, but they would remake the badly made dress. Then they told me to take it to a local tailor... I wouldn't accept this. So they suggested they remake it at a cost of the fabric... I wouldn't accept this... so they then suggested sending me another one, at 70% cost to me... obviously I wouldn't accept this... it just went on and on with the company not accepting returns or fault corrections. This was over 2 weeks of communication with "Linda" (they are all called Linda)... so I have now gone through my credit card and received a full refund. So, ALWAYS PAY BY CREDIT CARD AND YOU CAN CLAIM AFTER THE COMPANY HAVE MESSED YOU AROUND.
Such a friendly atmosphere, brought out loads choices of dresses to see which suited me, gave me loads of options and were extemely kind! Amazing dresses
I bought a dress from Shilla for my birthday, the dress arrive a day before my party the arms are too tight so was unable to do the zip, I returned the dress to Shilla for a full refund and they refused instead offer me 10% refund despite returning the dress to them within 2days.
This company is bogus and is not fit for online shopping, They are not in the UK they are in China which is why they can only be contacted by emails do not be deceived by their fancy website they are liars
PLEASE DO NOT BUY THEIR CLOTHES THEY ARE RUBBISH
I ordered 2 dresses that came in a few weeks but one wouldn't go near me it wouldn't zip up but wasn't aloud a refund they wanted me to send them a picture of me in the dress - who does this!
I recieved my dress yesterday, much sooner than I expected. The dress is amazing, fits perfectly and it is very well done, and the fabric, despite being polyster looks really nice. Thank you!
I ordered a blue customises dress for the ball i received a black horrible dress contacted them they told me the dress didnt come from them. Now they have blocked my email and stop answering my mails... please dont buy from this site u will cry.
DONT ORDER FROM THEM THEY ARE SCAM.
I've just had a ridiculous experience with Shillas and really wished my daughter and I had done our research first on this company as we would never have placed an order with them! A day after placing our order for 2 dresses (my daughter couldn't decide which one so we stupidly ordered 2!) I happened to go online and saw some awful reviews so I immediately e-mailed them and cancelled my order and asked for a refund. Well, what a charade as they said they'd already started making the first dress so would have to charge us 70% of the cost of the dress. Numerous e-mails went to and fro and I categorically stated for them to totally cancel my order and give me a refund. Anyway, today I recieve an e-mail to say they have shipped both dresses - WHY! They are the worsed company I have ever dealt with on the Internet and I regulary order online and have never had any issues with any companies in the past. I'll be lucky to get any money back at this rate. There must be something we can do as it seems there are so many disgruntled people out there, they need to be banned from the UK website!
The dress I recieved was NOTHING like the one in the picture. It was a joke. I wrote to the company and sent pictures and they still wouldn't give me a refund. Don't shop here
I loved this site. I was able to purchase a dress for my beautiful girlfriend, and she really appreciated it.
Got my dress within three weeks of ordering it with just standard shipping and the dress is in perfect condition!
I experienced beautiful collection on SHILLAS DRESS just according to my taste and the season, they have really very good stuff and the colours to die for! So satisfied with their product.
I recently bought a mother of the bride dress from shillas; but this was the worst experience I've ever had while buying things from online. First of all, the dress was very late delivered, I had already travelled to US for the wedding with ought it and I just received a call from my hub' that it was delivered. When I came back from US on the 27th\5\17, I tried the dress and saw a horrible material huge dress which couldn't even fit. The arms couldn't go through it and can only stop from the waste down. I immediately emailed them stating reasons to why I asked for a refund or an exchange. It took a while to receive a reply. A person called Linda got back to and asked me to email her what's wrong with the dress. This made me angry cause she got back to me after having received my message. Anyway I did resent the message long one this time. She is now asking me to take pictures of me in the dress for her to know what needs to be done with it. I'm so furious that I even don't feel like trying on this rubbish dress on me once more. It costed me £115 but to be honest, I don't feel like asking for more from them. This is a loss and a huge lesson I wish them to get rich forever and ever. Warning from anybody reading this, please don't ever buy from shillas web, I know they look so gooooood on line but believe me, they're nightmares
*******@yahoo
I love this dress. It is very flattering and made of high quality. Quick shipping at cheap price. I wish I ordered next size up.
I bought a lovely dress from shillas, fits well and love the design. Was nervous after i had ordered and checked reviews but came perfectly!
Awful dress. Such a waste of money, sickened by my own stupidity... Don't make my mistake. DO NOT buy from shielas
I would give 0 stars if I could, total SCAM!
I ordered 4 dresses from Shillas to be used as bridesmaid dresses after reading the reviews on their web page. I really thought I had found some amazing dresses at a brilliant price. I paid extra for them being custom made as I was getting married within about 7 weeks of ordering them, I also paid extra for guaranteed early delivery. They did arrive just a few days late but also there was only 1 dress that actually fit. The colour was not suitable, I ordered coral but they came in a really bright orange. They simply would not look right with my wedding scheme, and 3 needed quite big alterations.
I got intouch with Shillas through e-mail as they never answer the phone when I called the number provided on the web page, the number given is a London number but in actual fact they are based in China. They told me I needed to send pictures of each dress and they would sort. I did this and their response was "the dresses are not so bad, you could have them altered". Why would I pay for custom made dresses to then have to pay again for alterations? With regards to the colour they said the made them in the correct colour. On their website under their exchanges & returns policy it states if there is any problem or you do not like any dress they will re-make or refund you. They did offer to remake these dresses, but I could not afford to wait any longer as my wedding was coming round fast. They then insulted me by offering a 6% refund of the original cost... I paid £406.56, there was no chance I would consider accepting this offer. I have now reported them to Trading Standards and am in contact with my bank to try and claim my money back, however, it is not looking likely that I will be able to. I just wish I had looked more into this company before rushing into ordering these dresses, there are so many bad reviews online to read. They cannot keep getting away with this, it is illegal and they are falsely advertising.
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