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  • Shilla

Shilla

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Overview

Shilla has a rating of 2.2 stars from 352 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shilla most frequently mention prom dress, trading standards, and customer service problems. Shilla ranks 510th among Dresses sites.

  • Service
    15
  • Value
    16
  • Shipping
    16
  • Returns
    15
  • Quality
    16
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How would you rate Shilla?
Top Positive Review

“Absolutely beautiful dress.”

Mary P.
6/28/17

It was exactly as described. Thought we had bought it from the UK but turned out it from China. This was not a problem at all. The dress stood out from some that had paid four times more. Reading other reviews thought we had been lucky but at the end of the day you get what you pay for. If somebody was expecting a £1000 pound dress for £150 then that's their fault. Would recommend Shilla to anybody.

Top Critical Review

“Absolutely discusting service”

Pauline w.
10/2/17

Please do not buy from this web site there a scam I bought my wedding dress from here when I received it it didn't fit at all was way too small even tho I gave them the right sizes, there was no returns address they just kept offering me 8% if my money back they won't let you send it back offered to make another one but wanted me to pay again so please they are a scam donor order from them the should be shut down

Reviews (352)

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Reviews that mention popular keywords

trading standards (21) customer service (36) return address (19) prom dress (28)
Thumbnail of user sharonf42
Ireland
1 review
16 helpful votes
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May 24th, 2016

Has anyone ever had to return a dress and if so what is the address as I keep asking the lady and she will not give it to me

Thumbnail of user ebonyw3
California
1 review
5 helpful votes
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December 27th, 2015

I was really satisfied with the service I got from Shilla, fast delivery, high quality and amazing dress. Will order from them again.:-)

Tip for consumers:
1.Order the dress
2.Producing time
3.Delivery

Service
Value
Shipping
Returns
Quality
Thumbnail of user dorothyh26
Japan
1 review
2 helpful votes
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January 11th, 2016

The embellishments do not look cheap in any way, the fabric feels wonderful and beautifully. Thanks!

Thumbnail of user monicab49
California
1 review
0 helpful votes
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April 15th, 2016

Many thanks, im pleased with the dress, and i appreciate your effort in ensuring a prompt delivery and packaging the item well.

Thumbnail of user strautsd
Japan
1 review
3 helpful votes
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January 10th, 2016

The quality of this dress was beautiful on shilla, unlike anything you would buy in a store. It was gorgeous. Thank you.

Thumbnail of user nanal4
Japan
1 review
0 helpful votes
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April 21st, 2016

Of course, your dresses are great, my friends have got it from you, she like it very much of the style.

Thumbnail of user victoriah29
Japan
1 review
4 helpful votes
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November 10th, 2015

My dresses arrived in time, just received it a few days before my event. Also the design and quality were beyond my expection.

Thumbnail of user jodied18
GB
1 review
2 helpful votes
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February 22nd, 2017

Ordered a dress from here and never thought to read the reviews, however did read the return policy etc before i ordered and was quite happy with what they had put, if the dress is not right etc they will refund or exchange! Well that turned out to be a lie! The dress came very poorly made and was very unsatified with it, i sent all my meausurements over to them and recieved a dress 3 weeks later which was awful and all the sizing was totally wrong! Not to worry i thought i emailed "linda " explained the problels she replyed a few days later and told me to send phototgraphs so i did, she asked me to take the dress to a local tailor and get all the alterations done and send them the invoive! So i did 5 months later. Several emails later... suprise no refund and no emails back from them since! Complete scam wasted nearly £200 on a dress that i cant even wear so disappointed! I just wish there was some way of reporting them! Please ladies if your debating it then please please be very careful! My advice dont bother!

Thumbnail of user priyad13
California
1 review
1 helpful vote
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April 13th, 2016

Your customer service and dresses are so perfect. I like shopping on your website.and it is so fabulous!

Thumbnail of user taylorw31
California
1 review
1 helpful vote
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March 22nd, 2016

This color in the picture is the one I was looking for. I am so happy that you can make it for me. The dress is very beautiful.

Thumbnail of user emmas95
GB
1 review
0 helpful votes
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March 19th, 2017

NEVER BUY FROM HERE! The incredibly select few who got a decent dress, were given a bloody miracle by some spiteful god out there. I regret buying from this place one hundred percent. When it came i knew something was off. It wasn't a rag or cloth like some are suggesting. But what has really got me fuming was when i discovered that t was an actual scam, false advertising, fraud, copyright! It could be a million other thing, but i don't know about legal matters. I discovered that they had just copied a picture that they got from like google or something. They were "selling" a sherri hill designer dress. They enticed me into buying it with a picture of a beautiful dress, only to send me a cheap knockoff. Everything that i liked about the dress was different. I thought it just didn't fit me, so i wasted money on alterations. Little did i know it was a completely different dress to what i ordered. I spent too much money on it, and now i am not allowed to buy another prom dress. Now i have to wear it to my prom, which will absolutely be ruined since i am wearing a dress that i absolutely hate. I really wished i checked the reviews, but no i fell in love with the dress on the picture straight away. Never buy from this site! It is too risky, and they will steal your money. What they are doing is irrefutably criminal! Please everybody buy your dresses from a reputable place! Not this terrible site! I am so angry! I wish I could sue this place, since now i know so many others have been screwed over like me! This site needs to be taken down, all of its customers need refunds and the people responsible need consequences! They are taking advantage of unknowing women and doing it through hardly legal means. STAY AWAY FROM SHILLAS DRESSES!

Thumbnail of user lornac8
Japan
1 review
0 helpful votes
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March 22nd, 2016

The color is the dark navy as you showed in the picture. Very beautiful. Glad that I bought it from you.

Thumbnail of user lilyr10
California
1 review
1 helpful vote
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January 20th, 2016

Just got this dress a couple days ago. I definitely recommend it to everyone! Its a beautiful dress made with great material. I got a perfect fit.

Thumbnail of user ilenb
Japan
1 review
8 helpful votes
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June 25th, 2016

My daughter was so happy when she got this dress. It's. True to size and I would recommend this AMAZING dress to all the girls out there.

Thumbnail of user toniab4
Ireland
1 review
2 helpful votes
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February 1st, 2017

I never received the dress that I ordered, all emails that I sent returned doesn't Exist. My worse nightmare ever.

Thumbnail of user angies35
California
1 review
1 helpful vote
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January 10th, 2016

The quality of the dress was very good and the dress arrived quickly. I will definately shop here again!

Thumbnail of user kurecil
Japan
1 review
1 helpful vote
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April 14th, 2016

I am a fan of Shillas. I always find the prices are amazing and the quality is always a surprise for the price.

Thumbnail of user maryd220
GB
2 reviews
2 helpful votes
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November 22nd, 2016

PLEASE DO NOT ORDER FROM THIS COMPANY
THEY ARE NOT IN THE UK
THEY ARE IN CHINA
THE DRESS YOU WILL GET IS NOTHING LIKE THE DRESS YOU ORDERED
YOU WILL NEVER GET A REFUND

Thumbnail of user doaad
Japan
1 review
3 helpful votes
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February 28th, 2016

Your service and patience are really great. Thank you very much for your kind service. You are so sweet and nice.

Thumbnail of user debbiec54
California
1 review
2 helpful votes
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December 10th, 2015

Really good, I was really satisfied with this company.The dress was same as the photos. Really really really good.

Thumbnail of user bm68
GB
1 review
8 helpful votes
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March 11th, 2016

Still waiting for daughters dress 4 months! Do not use, all 5 star reviews are false. Referred to TS.

Thumbnail of user samanthaa25
Ireland
1 review
2 helpful votes
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October 11th, 2016

I ordered 2 dresses. Very bad quality. Measurements not correct. No refund given. Lots of messages from Linda.

STAY AWAY

Thumbnail of user mrsm25
GB
1 review
5 helpful votes
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May 27th, 2016

Do NOT use this company as they will NOT allow any return. Chinese company. Poor English and totally unprofessional.

Thumbnail of user rebekaha11
GB
1 review
5 helpful votes
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June 24th, 2016

I purchased a dress from this company for my daughter's prom. I gave them her measurements but when the dress arrived it was very ill fitting. I was not too worried seeing as they state they will reimburse any local alteration fees. I had it altered & the seamstress was horrified at the quality of the workmanship. All the crystals were also falling off.

I contacted them regarding the reimbursement & they asked me to send photos & the reciept for the alterations. I did this & they replied say they would only offer 10% of the value of the dress back. Despite me putting my foot down & threatening legal action they wouldn't budge. I asked them the reason behind this but they wouldn't give one.

I also found out that they are NOT UK BASED as they pretend to be but are in Hong Kong. Hence why Trading Standards cannot pursue them.

I just hope karma comes along & bites them hard! In the meantime - please report them on the link below THEY NEED TO BE SHUT DOWN!

OH & JUST TO ADD - THE TELEPHONE NUMBER ON THE WEBSITE SEEMS TO BELONG TO SOME POOR SCAFFOLDER IN ESSEX!

http://www.actionfraud.police.uk/report-a-fraud-including-online-crime

PLEASE REPORT THEM AT THE LINK ABOVE - THEY HAVE BEING DOING THIS FOR YEARS I HAVE FOUND OUT!

Thumbnail of user chloeg8
GB
1 review
3 helpful votes
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August 3rd, 2016

I bought a dress only to receive it and find it utterly AWFUL... The quality is very very very poor!

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