Shilla

Do not buy from this place. Paid for a dress and extra for my own measurements. Dress came at least 4" too small all over. Sent them pictures plus measured the dress to show them how much they had got them wrong. They will remake but I have to pay. They will not refund all the money as they say they will be out of pocket! So am I and the dress was for my son's wedding. Do not buy from them. Their customer service is disgusting and they do not want to know!

The dress was poor quality, didn't fit and they refused to refund us. The customer service is really poor as well. Therefore, I am raising a complaint with the independent body and Ombudsman. I don't believe anybody could have really been satisfied with such a crappy dress they sell. The comments about amazing dress probably come from the company itself as they are unrealistic.

Their website says 4 times they accept returns yet they do not! They dont seem to realise they cannot treat customers this way. I am trying to get my money back via the bank... but citizens advice said not hopeful as they ARE NOT a UK Company - they are based in China

Esther Braddy is not a good customer service representative. I ordered 5 dresses by just clicking on the drop downsize guide. They arrived late and don't fit. I have been asking for a return address for two weeks and they keep saying they are made to measure and won't refund me. All of them are not the same as the photos on the website. I have also sent photos to show they don't fit I can't even get them altered if I wanted to as they don't do up. Please do Not order from here it's a scam & I am now starting legal proceedings through my credit card company.

I purchased two dresses for my wife for a wedding. They are both poor quality and neither of then fit. The dresses do not even have the measurements that the attached label says they would. Multiple phone calls letters and emails and nothing! Do not believe their website with reference to refunds and exchanges!

Do Not Buy!

I thought I would just try - NEVER again from this company. Money I have saved is now sitting in a dress, in a plastic bag, fitting nobody. Endless emails were sent backwards and forwards - paid around £90 in total, got £11.04 back. Honestly, unless you have money, patience of a saint and relatives out there - DONT BUY

Please never buy from this site, what they show on the website it is totally stealing an American images. Bought a sequence dress its a total disaster. When asking for a refund, ask to send pics of what's wrong, the quality of the dress is bad. A total scam

Dress was significantly too long and not fitting despite being "custom made". Fabric is the cheapest you can imagine. The cut, the shape, the entire design of the dress doesn't look even close to the picture. Offered me 8% return for this garbage. This is a real scam and the site should be SHUT DOWN ASAP!

Ordered a dress for daughters prom. Arrived on time and well packaged. Lovely dress but unfortunately did not fit! I am now on my 8th email trying to return it and they have just offered me a partial refund! I explained the dress has been out of the packaging once to be tried on and that's it, but they're having none of it! I'm waiting to see what they offer me, although I'm not hopeful it will be even half of what I paid! Such a shame as they have some lovely things but this is false advertising!

I bought what i thought may be my wedding dress on 22nd july only on the basis that the website clearly states if you don't like the dress you are entitled to a full refund.
The day it came i emailed them saying its not quite what i was after but thanks and they have been difficult ever since! They are insisting seeing pictures of me in the dress which i have refused and are saying due to labour costs they can only give me 20% back! I have taken legal action against them. So annoyed!

On receiving my dress which was not at all what it looked like on the website (looked like a 5 year old had made it) I tried to ask for a refund, after going back and forth several times they claim that the best they can do is a 8% refund which is completely disgraceful as I paid over £100 for the dress and was even going to receive a tenner back from the horrible dress. I am now stuck with nothing to do with it as it was not worth the shipping cost sending back. I would not use this website again and discourage anyone else from buying from the money grabbing $#*!e show they are running.

Excellent customer service, fast and reliable shipping, amazing dress and quality! I receive many compliments on how nice my dress is whenever I wear it. The dress looks identical to the stock photo - meaning their site is not misleading. I definitely recommend Shilla!

I wish I'd read the reviews before ordering a dress from Shillas, it was my worst shopping experience ever. I was fooled by the website address and thought it was a UK company. The dress costs 179 pounds, it looked nothing like the picture advertised, they got my measurements incorrect, my tailor couldn't fix it and after lots of emails from Linda they offered me 10% discount which I never got. I had to order another dress elsewhere. If they can be found, they should be shut down! Bunch of thieves!

It was exactly as described. Thought we had bought it from the UK but turned out it from China. This was not a problem at all. The dress stood out from some that had paid four times more. Reading other reviews thought we had been lucky but at the end of the day you get what you pay for. If somebody was expecting a £1000 pound dress for £150 then that's their fault. Would recommend Shilla to anybody.

I bought 2 dresses from Shilla.co.uk and have never seen such poor quality of work. Use of the cheapest material, use of white thread on black dress, loose threading and so on. They say refund under any condition but they don't do this. I have sent pictures of their poor quality of work but they want to see how it looks on me to help me further more. Very very very poor work

I have ordered one bridesmaid dress off this site. It has arrived the completely wrong colour and nothing like the picture.

"Linda" is refusing to provide me with a refund until I provide pictures of me in the dress. She has offered me 10% off another dress. I will never ever order or recommend anyone to purchase off this site again. Thankfully I ordered one dress and not all 8 for my bridesmaid. They are in breach of their own "exchange & returns" policy. This company shouldn't be allowed to trade. Its a disgrace.

Have used Shillas online for years, never had a problem with them, the service has always been really good. Products are always great quality & at a really good price! Shillas always have money off discounts which is great too & you don't find many other dresses site which do this!

After seeming they did beautiful dresses I look through some reviews and thought ok I'll give them a chance. I did a made to order dress which costs an extra £15 to receive a dress a month down the line that is not made to measure and is a size 10. I therefore am still in a battle with them for a refund as stated in there policy "return for a refund" and are saying they don't off returns. I am now stuck with a dress that doesn't fit my bridesmaid and £121 down which could of gone towards another dress that fits. I have been offered 5%, 10% and now 15% of my money back I have tried to be helpful even though this wasn't my mistake and asked for 30% at least and there still refusing. I think next step is to get in touch with trading standards. Please do not buy from them as you will loose out on your money.

Warning! Do not order from this sight!
I ordered a dress for my sons wedding. To begin with it arrived squashed in a plastic bag no tissue or decent packaging. That was a warning sign. The fabric and materials used to make the dress were very poor quality and the finish was very very poor.
The dress cost £135 and they are only offering 8percent as a refund and they say I can keep the dress. This is a scam firm don't be taken in like me.
Avoid at all costs.

Unfortunately I ordered 3 dresses from this company thinking they were based in the UK. The dresses finally arrived after about 3 weeks from Singapore, all too smal & after numerous emails, no refund has been offered. Bad luck to them.

I'm super happy! I got my dress the time I scedualled to get it! It's fits me perfectly and I don't even have to get it altered and 99.9% of the time you do especially for prom! I would recommend this site to anyone who is picky with their style and wants their very own one of a kind dress! Many bad reviews got me so worried so I ended up buying another dress just incase! You won't regret it! Although maybe I was that luck 1/100 that got an amazing dress!

I ordered a dress 3 weeks ago.It came 2 days ago. I was in tears. I spent £149.99 as I requested for a custom made dress.The material and whole dress was nothing like what was on the website(cheap, did not fit me, not well made, embroidery instead of beads as on website and ugly). My first instinct was to throw it in the bin. I am in so much distress as I ordered it for my birthday. I contacted the site to ask for an address to return the dress and a refund. They offered that I chose another dress from the website-Am I mad? Why would I put my self through such an ordeal again? They told me they can only return 10% as they had incurred cost. Their contact number also goes to voicemail anytime called. This company seems to be based in China and not UK(from information on the postage materials). STAY AWAY! Unless you have money to waste.

I bought a wedding dress from Shillas and it was a complete disaster. The dress looked nothing like the picture on the website, the fit was poor, decorative beads fell off when handled and the bottom was not elasticated. They refused to take the dress back or offer a refund (if fact they do not have a return address) despite countless emails. Do not get conned do not buy from this organisation.