Shilla

I brought an evening gown from shilla, when it arrived not only was it ill fitting badly made but also wrong colour. I asked for a refund, but was told by shilla to send a photo of it on, Which I did to prove how big the dress was. They said that the dress fitted well. Someone needs to go to an optitions I think. They are refusing my refund. I am still going to persevere with my refund. Don't waste your money on this Company. If you have paid by credit card, you can get you money back from your card Company.

I got my wedding dress in a short time about 12 days.The dress fits me like a glove, the quality of the fabric was amazing, the embellishments was made by hand-sewn. I love the sweep train very much. I am really satisfied with the dress. Will order my bridesmaid dresses from Shilla soon.

I ordered 6 bridesmaids dresses for my wedding last year in various sizes. Not one of them fitted, they were too long, too slim and not what I ordered. After many emails back and forth to "Linda" they offered me a 8% refund as long as I sent pictures of all 6 dresses. I sent 3 pictures (as they live all over the country) and was offered 4%. They refused to give me a returns address and all communication went silent from them.

As I said there is hope. I went to my bank and requested a charge back on my account for the sum of the dresses. As long as you can prove that you've asked for a refund, that's it's a reasonable excuse for the refund and that they're basically refusing you the refund or to return the package (i. E. No returns address) then you should get your money back. If you used a credit card, even better, as your credit card provider has your transactions automatically insured for occasions like this.

I wish Linda the best of luck against the banks!

The dress is so elegant that I fell in love with it at my first sight.My dress arrived very fast and I could wait to try it on.It looks gorgeous on me! Can't love it more. The customer service is excellent! Thank you very much!

Please please do not buy from these people, they rip you off from the start. I ordered a pearl pink dress for my daughters prom. It arrived a week late, was the wrong colour, sequins were hanging off the gems were big tacky plastic things all hanging off, it was one size on the top and big at the bottom and the zip wouldn't do up. Nothing like the advertised picture. It also comes from China not the uk as advertised.
I contacted them asking for a refund as the website offers but kept being asked for photos. I sent photos they wanted more this went on for two weeks daily emails and they still wouldn't give a return address or refund me. They said they will make a new one with 10% discount. Not a chance would I have this! I have now been to trading standards and thankfully I paid with credit card so my bank have refunded me and have claimed it back from them. They need to be made to stop advertising as it's just a scam..

I had a bad experience of ordering on line before, so I was hesitated to order from Shilla. But Thank God, I got a satisfied dress before my Christmas Eve party. Already recommended this company to my friends and families. Thank you.

Do not order anything from Shillas, they are a fraud company. My mother and I ordered two dresses from there for my brothers wedding, they came out disgusting, wrong colour, wrong size ( even though they were made to measure) and all the gems/ beads were falling off. After numerous emails forward and back asking for the return address and to get our money back (£237.00) they said they would pay for the tailoring and dry cleaning fee as the dresses at stains on them. When i told them it cost £80 for one dress £140 for both, they denied a refund or reimbursement and said they will make another dress and i have to pay for the material! The wedding has been and gone now and i do not want a new dress! Altogether i have spent £237 on two dresses that we didnt wear, and they wont even refund us on one dress. Disgusting.

I really wish I had seen these reviews before making my purchase with this scam site!

I made sure I read the returns policy before placing my order, and as it said returns can be made for a refund if the dress doesn't fit or you have changed your mind, I went ahead and placed my order.

Sadly, the dress was not as pictured on the website - horrible fit and not what I expected at all.

I contacted Shilla straight away and had an email from 'Linda' wanting a picture. I advised that I have packaged the dress up ready to return and a picture is pointless. No response, so chased 2 more times, and now claiming this with my banks dispute team. Fingers crossed I can get my £200 pound back!

Will also be reporting to Trading Standards & Consumer Rights.

AVOID AT ALL COSTS!

Ordered a dress arrived wrong colour and wrong size. Over two weeks later I am still trying to get a refund, they offered me 8% of the cost back. Absolute disgrace of a company. I would never recommend this company to anyone. No explanation of why only 8%, shocking company.

I bought a prom dress for my daughter from Shilla's. When it arrived it wasn't remotely similar to the dress in the picture. The materials were cheap and the beads were plastic and falling off. The cut was terrible, with no hemming and a poor fit despite paying extra for custom fit. It looked like something from a fancy dress shop. Please don't buy from this site - you will be disappointed and you will lose your money. I think that the reviews on the actual site must be false.

I ordered a dress and paid for it in good faith. I duly sent my measurements, detailing a 36" bust. The dress arrived. And although beautifully made the bust measurement of 30" A very unrealistic size for a middle aged British woman. And here is where it all goes wrong. Shillas are offering me an 8% refund because they want me to cover all THEIR costs. And so I have paid £127 for a dress that I cannot wear. This dispute is ongoing. So let's see what happens. They requested pictures which I duly sent and insend pictures of the dress against a measuring tape. And so their is no denying the problem. They have also offered to make me a new dress if I pay 70% of the retail price. The audacity k ow no bounds. I intend to take this dispute to MasterCard. This is not fair trading and everyone should know it. So beware and get your special dress from someone else.

I bought some dresses from shilla for my bridesmaid costing £570, they didn't fit and the colours were mixed up. They wouldn't provide me with a returned address instead proposed to compensate me with £54, when I refused they stop replying my emails, but my bank is helping me sort this out. Please stop buying from this company they are fraud and they don't have a return address on their website.

Please don't buy from these people... it became apparent the dress was not going to arrive on time for my daughters prom so i asked them not to send it. They ignored this and the dress arrived a week late after we had to buy a last minute dress. I didnt open the package and tried to reason with them and send the dress back for a refund. They would not do this and after a battle of emails have offered 20 pounds back from a wasted 168 purchase. I opened the package a couple of days later and the colour and size is completely wrong too it looks like a fancy dress costume. They haven't even sent the 20 pounds they are terrible people trading under this name. Dont buy from these rip off merchants i believe in karma and hope this catches up with them one day. They are unprofessional and everything this world doesn't need.

Do not buy anything from Shilla.co.uk the quality is very poor and it will not be as the photos on the website. Ours did not fit, did not even look like the one we ordered and the quality of material was cheap and nasty. Tried to get a refund but they refuse to give refunds so beware of they are shipped from China and are cheap and nasty dresses

Received my dress from Shillas.co.uk and I'm honestly very very happy with it. The quality is great and the style is just how I wanted! The straps are just slightly long so will have to adjust them but overall a stunning dress! Slightly confused though, on the receipt it said 'country of manufacture - Singapore'... I thought the dress was from the UK but anywho, I'm very happy with it!

If I could chooses minus stars I would. I ordered an evening gown in a size 16 in good faith. It said it was a UK website and from the UK. When the dress was delivered (that cost 120) the address it was delivered from was from Singapore. The site has no telephone number to contact. With more research it leads to a woman in a house in Singapore named Linda. The dress was merely a size 8. I had two girls who are size 8 s to try it on and the seams were nearly ripping. The zip barely went up. I had a solicitor email and the reply's were beyond rude. She wanted pictures of the dress on to see where it didn't fit and said that they do not offer refunds to pay in full again for another dress. Please please please do not order from this site it is nothing but bad news and from the other reviews I've read since I am so sad that I trusted this site to deliver. Also the quality is poor and whoever makes these dresses is clearly not a professional but a con artist

With prom in a few weeks I was so excited to receive my beautiful pink prom dress. The whole process asked us for our personal measurements which I entered. Funnily enough when it comes it's way too big and doesn't fit any of the person requirements. It looks nothing like the picture. The material looks like tack not £100 pounds of my money. The dress is not even like they said it would be in the description. The dress looks like a flat salmon with stuck on tesco dimantes.

Please do not buy from this site, I did not listen to the reviews and have paid the price. They have just offered me a refund of 10% on a dress I paid £119 for. The dress id made so badly. They insisted i send pictures then said they will pay for alterations, however the dressmaker said it could not be saved. The have said that they are unable to offer a full refund as they had to pay for the material. I did not request a made to measure just a run of the mill size 10 as it fit my measurements. Please Please don't do it. I am investigating how to stop them robbing people.

Bought dress and needed to return it - thats when the problem started - they would not give me their address but I found out their address and returned it So they have the dress plus my money - please dont deal with this firm. PS offered me £15 for the dress.

Ordered a dress, arrived so late! Doesn't look like the photo, horrible cheap fabric! Didn't even have a working zip! DO NOT BUY ANYTHING! Waste of money and I can't return! I can't express how angry I was when I received the dress! It went straight in the bin!

They took more money out of my account that I agreed to pay, they delivered the wrong dresses (full sleeves instead of sleevless), will not accept blame. Initially they asked me to have the dresses fixed locally and they offered a partial refund which turned out to be 8%! I pointed out their website says they will remake the dress if the customer is unhappy and they said they would but would charge an additional "material fee". I pointed out their site says they will waive this fee if it is their mistake. They responded they would offer a £ 10 refund (less than their first offer!). Absolute nightmare to deal with! Have contacted Trading Standards. Avoid at all costs! It is a shame as the dresses were actually pretty and well made... just not the right dresses!

Please do not buy from this web site there a scam I bought my wedding dress from here when I received it it didn't fit at all was way too small even tho I gave them the right sizes, there was no returns address they just kept offering me 8% if my money back they won't let you send it back offered to make another one but wanted me to pay again so please they are a scam donor order from them the should be shut down

I have ordered three dresses from This website that I thought the dress would be sent from UK not from China. Bridesmaid dresses that was ordered correct size but it came very small and very long. No exchange offered. Not refund made. Days to reply emails "Linda" first offered me refund after asking for the pictures showing the issue
Then saying that her manager mentioned that would refund only 8% of the money back. And never ever got back me. 8%? It's a joke. What am I going to do with the dresses? Does anyone advice me on how to report this website? I tried to do it but couldn't
I am so disappointed. DO NOT waste your time to order anything from this website.