Shilla

I just wanna to thank you from the bottom of my heart in getting my bridemaids dresses for my wedding. I ordered 5 bridemaids dresses on 27th, July, style ******* in pink, fit my wedding theme. Because my bridemaids with different sizes, so I chose free custom made after discusses with the customer service department, absolutely when I received all dresses, they fit my bridesmaids perfectly.
And I just had my wedding a few days ago, everything is perfect. Also I wrote an email to thank Jadegowns, because they sent me the correct and beautiful dresses.It is a pity that I didn't order my wedding dress from you. But I already recommended you to my all friends. :)

I was really satisfied with what I got from Shilla, the dress and the customer service. When I emailed them, the man who called Esther replied me all the time.
Also I was worried about ordering the dress quality and design on line, because some companies didn't offer the customers what they ordered. But the dress I ordered from Shilla was amazing, it fits me like a glove. I was really delighted. Highly recommed.

The dress I received is the same as the picture and the quality is more than expected! Before this i had worried this, when i got it, i am so happy, the dress is beautiful. Everything is perfect and recommend this site to my friends. Thank you very much!

The Dress is so attractive! That was that it has been made, is my goodness! So Wonderful. Big thanks to the being that make it. This dress is very fit and fine made and I love everything especially its sleeveless design.

When I ordered on their website, I offered them my UK address. But unfortunately something happened, I need to change my address. Then I emailed their customer service department, they changed it for you fastly.
And when I received my dresses, they were amazing, the package was also good. Thank you.

Please do not buy from this website shilla.co.uk I just bought 2 dresses recently Ive payed £75 each and it was made wrong and had the wrong size I asked for the refund they didnt want to refund so I asked for the dress to be exchanged they never replay me again their website makes you think they are inside the uk but they are from china you will never see your money again

At first, I was really hesitant to buy a dress online. I had no other options though, so I ordered the dress on Shilla.co.uk and hoped for the best. I AM SO HAPPY THAT I DID. The dress is stunning.The quality is remarkable and I will continue to order dresses through Shilla! Thanks so much for making a quality dress that fits so perfectly! I am so thrilled with my order!

So I brought 2 dresses from this company! Then I found the reviews! Then I received said dresses! Do not waste your time money or effort - they will pay for the tailoring - 8% refund and will for the life of me not give me a return address! Ladies keep your money on your cards!

On the plus I payed on a credit card - it's clearly fraud and I got a refund from my credit card company as I wasn't going to let 250 go to waste!

Don't be as stupid as I was! And there's also lots of sister companies too! Do not be fooled!

Save your hard earned money and buy from a reputable coompany. The dress u will receive will not be the dress on their website. Another part of the Shillas company that are being sued for counterfeit products! Dress arrived, completely made wrong (all my sizes where correct as I got dressmaker to check) had alterations done locally as i wouldnt have time to organise another, cost an additional £65 got an email back saying they would only refund £15 alteration fee also said they had already paid making the dress etc. So all in the dress cost £180 with no hope of refund or resolution. Also they make out this is a uk site it isnt they are based in china! Referred to trading standards and watchdog

Do not order from here. I am appalled at their shocking customer service! Ordered 2 dresses on here for my grandsons christening, I even paid more for one as altered the size! I've been emailing them for weeks as to a refund and all they do is ignore half my email and ask for ' Proof ' of the dress not fitting etc. this is absolutely appalling and theft! Who even asks to see pictures of the dress not fitting? It's absolutely ridiculous. DO NOT ORDER OF THIS SITE a waste of time and a headache too!

This company is a disgrace and should not be allowed to carry on selling! I bought a dress for my daughters upcoming prom. Dress arrived with sequins hanging off loose and 4 inches to small around the back. They will not refund or exchange the dress. I even offered to get a local tailor to alter it (as they say in terms n conditions) to be told they will not reinburse this! I have been emailing them for over a month to sort out with endless pictures of the dress and trying to come to an mutusl agreement and am getting no where fast! My daughter is highly dissapointed and I am £100 out of pocket.
PLEASE do not waste your hard earned money on this company.
Maria

I brought a dress from this company & it looked absolutely nothing like the dress on the website. I emailed them asking for a refund & they asked for photos which I sent they said 'it looks nice on you'! It absolutely did not! They did offer to make another dress for me but I did not want two badly made dresses so I asked for half my money back & they offered me 5% back a complete joke of a company, do not buy from them you will be disappointed!
They are not uk bassed either.

I have just received my wedding dress and it is perfect, after i had placed my order i read the reviews for Shillas.co.uk and did not like what i read so went straight to bank to try and stop my payment but couldnt so was very worried about what i would receive but thank god i couldnt stop it because my dress is absolutely beautiful fits like a glove and is very well made. I paid £150 for my dress including postage and package. Would definately recomnend this and it came earlier than date i was given.

Got my bridesmaids to buy her dress and it was completly the wrong shape and size they offered 10% back to her. We even rang tradimg standars and have reported the company. Its a disgrace. They need to be taken down so no one else can be ripped off! Linda at shillas u should be ashamed of yourself!

I had my doubts about the website - have you seen the typos? And I hadn't seen any of the reviews on this site beforehand. I only saw these the day before delivery and it kept me up at night worrying. Received the dress today and was obviously skeptical. Others had said the material was cheap, and I honestly don't know how to tell if it's cheap or not so I may be a bit paranoid, but the torso bit does feel a bit... meh.

My advice for this site: I wouldn't advise it. I got off easier then others that have replied on this site. The dress is still fine for my prom coming up in a month or so, and it fits well enough (I didn't get a custom size, however).

This website is not worth the hassle that so many other people have seen. I would suggest going to your nearest clothing shop and getting a dress from there - at least there you can try before you buy

Prom time. What a stress experience!
The dress we bought from shillas.co.uk was a disaster.

The dress is far too big, the fabric is of very poor quality and looks cheap. They're offered me 12% return back, what a joke!
The dress cannot be amended as it would be deformed. Now had to start all over again.
The dress was so different from the one we saw on their wesite.
I would not ever buy from these people again.
Defenetely it is a fake website, as I asked fot details of their manager, or customer relationship or consumer complaint department, or a telephone contact number, and never heard from them again.
I wish I knew before hand.

I ordered a dress for my daughter's year 11 prom. She wears a size 10 so I ordered a size 10 expecting a well fitted dress. Instead I got a tight fitting dress that was not like what they had described. When I asked for a refund I got offered an 8% refund only if I took pictures of the dress on my daughter and emailed it to them! After countless emails asking for a full refund or a reimbursement for the tailoring fee for the alteration of the dress I finally agreed to a 12% refund cost which tbh doesn't even cover the delivery cost (£20). I even asked for an exchange for the dress. It has been over three weeks since I agreed to the 12% refund and I am yet to receive any sort of refund. Everything the website says is false and the whole site is a scam trap waiting to happen. Customer service is non existent, the website has a contact number you can call however the number doesn't even go through let alone allows you to voice your concern.

I order a very nice dress from shills web site catalogue but when the dress came was nothing like that picture and dress I order. Be careful and wise when you buy from this site. Really ugly dress I received, plus came v late. They didn't want to accept the dress back and never return any money. We exchange mails but they wasn't v friendly. Asked them if I can return the dress and just said if they can refund at least half of the money but they refuse. It is not fair. Almost £100 gone and the dress is going to bin cause look like a cartoon dress honestly. Will never buy anything from them. Don't buy. The dress looks nothing like that picture!

Honestly, I don't know what I could say more than is already mentioned here. Like many other women, I was fulled by a photo on their website and ordered a dress that has nothing to do with the picture. I paid a lot of money and I don't think I will ever get it back as someone called Linda from Shillas.co.uk is trying to convince me that they mentioned we will not receive the ordered dress as it is a hand-sewn product and from here all these differences: different model, different style, different cut, different fabric and, of course, different COLOUR! HA HA HA! I emailed to Fraud Office UK and I suggest you to do the same, maybe someone takes action. Good luck in getting back your money.

I am are just another customer who has been scammed by this company. The gown was too small and when my daughter e-mailed for a returns label they wanted to see photographic evidence! Nowhere in their returns policy was that stated nor a data protection policy provided stating any photo sent would be destroyed! The Shillas company is very unscrupulous who knows what they would do with the photo!. They are in the business of ripping women off PLEASE DO NOT BUY from these people. They need to be shut down! DISGUSTING.

I just wanted to say thank you for your great service. I recieved my dress on time and love it! I felt like a princess on my special day. Thank you again for your prompt replies and speedy delivery service.We were surprised how fast the dres arrived! The dress itself is exquisite!

I bought a beautiful wedding dress from this website, when it arrive, it wasn't even the same dress, the sizes were wrong even tho I wrote them down and paid an extra £15! They offered to pay for the resizing of it and 8% refund but when I tried replying to the emails, it would not send surprise syprise. They're website is no longer available too! Not happy!

DO NOT ORDER A DRESS from this website. It's FRAUD! They stole £90 from me. Got the dress but very cheap quality, tried to send it back but no way did the silly little robot on the other side of the screen let me, she was rude and kept repeating herself. She wanted pictures of me in the dress (even though it wasn't meant for me). They offered 8% of the dress back. I'm still in shock and £90 out of pocket and left with a cheap, ugly dress. Shamefull.