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  • Shilla

Shilla

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Overview

Shilla has a rating of 2.2 stars from 352 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shilla most frequently mention prom dress, trading standards, and customer service problems. Shilla ranks 510th among Dresses sites.

  • Service
    15
  • Value
    16
  • Shipping
    16
  • Returns
    15
  • Quality
    16
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How would you rate Shilla?
Top Positive Review

“Absolutely beautiful dress.”

Mary P.
6/28/17

It was exactly as described. Thought we had bought it from the UK but turned out it from China. This was not a problem at all. The dress stood out from some that had paid four times more. Reading other reviews thought we had been lucky but at the end of the day you get what you pay for. If somebody was expecting a £1000 pound dress for £150 then that's their fault. Would recommend Shilla to anybody.

Top Critical Review

“Absolutely discusting service”

Pauline w.
10/2/17

Please do not buy from this web site there a scam I bought my wedding dress from here when I received it it didn't fit at all was way too small even tho I gave them the right sizes, there was no returns address they just kept offering me 8% if my money back they won't let you send it back offered to make another one but wanted me to pay again so please they are a scam donor order from them the should be shut down

Reviews (352)

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Reviews that mention popular keywords

trading standards (21) customer service (36) return address (19) prom dress (28)
Thumbnail of user jamiec67
GB
1 review
7 helpful votes
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September 3rd, 2016

Ordered my dress. Expected it to look like the picture. It DID NOT. It was the original picture from a designer website and they attempted to copy the dress. I have pictures which i will try 2 upload of how poor the quality is. Threads ripped out. Cheap zips sewed in instead of buttons.
When i contacted them they said THEY CANT AFFORD TO GIVE ME A REFUND. After 27 emails Linda from Shillas offered me 10% of a refund or 30% off a new dress. So i would have 2 pay 70% for another train wreck dress if i wanted.

Thumbnail of user brunildas
GB
1 review
4 helpful votes
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May 10th, 2016

Anyone out there Do not buy from this scam website.
The dresses are nothing like they look in the picture. They are so badly stitched and look so cheap.
I have ordered a few and am extremlly dissapointed how they came.
Dont get fooled by the "fake" rivews these dresses are horrible. Amd now to get a refund they are not even responding.
Never again

Thumbnail of user monicad27
GB
1 review
7 helpful votes
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May 11th, 2016

I want refund and they r refusing to give me it as they want pictures I ordered the dress for my daughters wedding next week and every time they email me it just says they want pictures this is an invasion of my privacy the dress doesn't look like the picture it's too tight under the arms the chest is too big and the length is to long it's a disgrace the way I'm being treated all I want is a refund

Thumbnail of user mh150
GB
1 review
3 helpful votes
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December 4th, 2016

It is a complete scam, I bought and paid £100 for a Prom dress for my daughter, it is way too big! Linda promised a refund if I got a local tailor to alter it, it will cost another £100 to get it fixed, now Linda has offered me 8% refund... what a complete INSULT

Thumbnail of user ma54138
GB
1 review
1 helpful vote
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February 14th, 2017

Now recieved 2nd dress after 8 weeks wrong green again very dissappointed 1st dress was teal, 2nd dress emerald green requested hunter green obviously not bothered about service at all leave well alone no telephone number e mails in the middle of the night poor poor service

Thumbnail of user paulined9
California
1 review
1 helpful vote
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April 11th, 2016

This dress is lovely. I got it for my senior prom in 'pearl pink'. I personally am not into the flowers, but they were easy to remove! This dress is very feminie and flowing but not poofy. I love it! :)

Thumbnail of user emmac83
GB
1 review
5 helpful votes
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February 18th, 2017

I ordered my dress a couple of weeks ago and only decided to check the reviews after I paid, now there is ALOT of negative reviews and I was freaking out, however I decided to leave it and see what happened. My dress finally came last Friday and it was amazing! The quality of the dress was amazing, the sizing was perfect and I couldn't be happier! I just want to say if anyone out there is worrying about there dress as they made the same mistake I did, don't panic! The dresses herr are beautiful and are a great quality.

Thumbnail of user jenniferl124
China
1 review
1 helpful vote
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January 1st, 2016

I took a chance to order my wedding dress from this website, and was shocked at the dress which I got. From the dress material and quality, the dress fits me perfectly. I had GOOGLED this company before I ordered, it did not let me down.

Thumbnail of user oliviah19
GB
1 review
9 helpful votes
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March 23rd, 2016

The dress I ordered wasn't anything like the picture, as soon as I took it out of the bag the sequins fell off also the fitin gears completely different to what the website tells you very disappointed

Thumbnail of user clairev7
GB
2 reviews
5 helpful votes
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August 7th, 2016

Bought a dress for one of my bridesmaids from here. Ordered it to be tailored made. It arrived in the wrong colour and was about 5 sizes too big (genuinely). Asked for details on how I could return it but they refused to share this. Eventually they offered me a 9% refund on the £100 dress. Before I ordered I even checked with them if they would do full refunds if there was any issue and they confirmed yes. It also says this on the website. The last email I received from them when I asked for a rationale response as to why they would not refund fully, simply said "the dresses are already good value, how else can we make a profit?". The dress is totally unwearable, it will probably cost the same amount to get it tailored to fit properly. DO NOT BUY FROM THIS POOR QUALITY, IMMORAL COMPANY!

Thumbnail of user audreye2
GB
1 review
4 helpful votes
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June 22nd, 2017

If I could give them a 0 then I would have done. If you are thinking of purchasing a dress from this company, THEN DON'T. The dresses are made of cheap fabric, don't fit properly and when you ask for their address to return it, they offer you a refund percentage not worth the paper its written on. Would never buy from them again and would encourage you not to either. BUYER BEWARE!

Thumbnail of user anum8
GB
1 review
2 helpful votes
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January 29th, 2017

I ordered wedding dress from this site which was delivered in September 2016. It didn't meet any of the specifications I requested, the top of the dress was see through and the breast pads were clearly visible which I had requested specifically to be covered. This was 3 weeks before my wedding and I couldn't wear the dress I ordered. I was offered a 10% refund which I wasn't happy with as the dress wasn't what I ordered. In the end I agreed to an 18% refund which I have still not received 5 months down the line!

I would not recommend this company to anyone. Really poor service and products

Thumbnail of user rhondah20
Japan
1 review
1 helpful vote
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January 14th, 2016

My dress arrived yesterday. It's absolutely stunning and fits like a dream. I feel a million dollars in it. Thank you for the help. Shilla's communication has been superb.

Thumbnail of user traceys56
GB
1 review
4 helpful votes
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July 29th, 2016

WISH I HAD FOUND THIS SITE BEFORE HAND.
TOTAL TAT NOTHING LIKE THE PICTURE COMPLAINED IMMEDIATELY BEEN TOLD TO GET IT RE WORKED BY LOCAL TAILOR... NOPE NOT POSSIBLE... REALLY UPSET WASTED 145 ON RUBBISH WOULD NOT WEAR IT EVER SO TACKY OUT OF SHAPE INCONSISTENT MANUFACTURER... PLEASE PLEASE DO NOT BUY FROM "THEM" AND DEFINITELY NO IN UNITED KINGDOM. NO LABELLING. TRADING STANDARDS ME THINKS EVERYONE PLEASE REPORT DON'T ACCEPT THIS

Thumbnail of user kayr113
Japan
1 review
1 helpful vote
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January 16th, 2016

Received the dress very promptly than I expected.The colour, style, fit, material and of course the price, everything is preferable. Will definitely buy from you again.

Thumbnail of user kays54
GB
2 reviews
8 helpful votes
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June 15th, 2016

Purchased a prom dress £108.99 custom made - nothing custom made about it! Arrived used & damaged! Despite numerous emails requesting return address since March and we are in June now - not received return address just reply emails pleading of poverty and how they would lose money out of their wages if I were to return dress and to accept £7.20 as compensation and close matter! I wish I had done my research on company before placing order - PLEASE DO NOT PURCHASE ANYTHING FROM THIS COMPANY UNLESS YOU WANT TO BE RIPPED OFF!

Thumbnail of user alans59
GB
2 reviews
9 helpful votes
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August 30th, 2016

Only last week I reported Shillas company to UK fraud office after receiving advice off another customer.
I have just checked my Bank account and they have REFUNDED ME IN FULL.
I must be the first person to receive a refund off these people.
There`s now hope for you all.

Thumbnail of user lm77
GB
1 review
9 helpful votes
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April 5th, 2016

Scroll down and look at the true reviews. Con merchants - badly made rip off dresses
Wont allow you to return
Report to your credit card company if you have already paid

Thumbnail of user nikkib41
GB
1 review
6 helpful votes
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May 28th, 2016

DO NOT USE THIS SITE ABSOLUTELY APPALLING, I ordered a dress for my daughter the material was so cheap and nothing like it looked in the picture.The quality was so bad it's certainly not worth the money, tried asking for refund but they say they don't give refunds but this is not stated when ordering. THIS COMPANY SHOULD BE REPORTED TO TRADE AND STANDARDS IF WE DO THEN SOMETHING MIGHT GET DONE.

Thumbnail of user sueh69
GB
1 review
7 helpful votes
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September 17th, 2016

Only bought 2 of the 3 bridesmaids dresses we needed luckily. They looked awful nothing like the picture. I asked for a refund and was offered £14 I spent £180, on the pieces of garbage. Even though their website says if you're not happy you can have a refund. DO NOT BUY FROM THEM QUALITY CRAP, CUSTOMER SERVICE CRAP. If I could give them no stars I would have.

Thumbnail of user elainec43
GB
1 review
3 helpful votes
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August 27th, 2016

DO NOT BUY ANYTHING FROM SHILLAS

I bought a dress from Shillas for £64.99. When it arrived I was so disappointed, it was badly made, too big, wrong colour, so I returned it hoping for a full refund. They offeted me 10% of the cost of the dress, eventually went up to 15%. I refused. After over 30 emails I did not get any money back. They are the worst internet site I have ever dealt with.
This is a fraudulant company, stay well away.

Thumbnail of user alisonl18
GB
1 review
2 helpful votes
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March 18th, 2017

PLEASE TAKE NOTE
Ordered a dress. The dress is too big, badly made, doesn't look like the picture the colour is off and now they won't respond to my emails regarding a refund. I will have to seek legal advice. DO NOT ORDER FROM THEM

Thumbnail of user khadijahr
GB
1 review
8 helpful votes
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April 13th, 2016

The site is a complete con! The misrepresent their goods by advertising expensive garments then they make cheap copies. The dress I ordered for a wedding looks completely different from the one that i order and I wouldn't wear it to bed. The quality is very cheap and looks like a poor copy of the original. I only wish I had seen these reviews before I wasted £135. I tried to get my money back and they offered me £6 after insisted I take photos of myself in the dress. They also make their site look as though they are based in the UK when they are in China. DO NOT BUY FROM THESE CON ARTISTS.

Thumbnail of user liannem
GB
1 review
3 helpful votes
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February 1st, 2017

Well after reading all bad reviews I was very up set thinking my prom dress was going to be very badly made! But I a am please to say it is absolutely amazing love it thank you so much 5 *****

Thumbnail of user natalian5
GB
1 review
6 helpful votes
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May 13th, 2016

This company is THE ABSOLUTE DISGRACE should be NEVER allowed to carry on selling! I bought a dress for my wedding. Dress arrived... But TOTALLY DIFFERENT from what's advertised on their website! They are refusing to refund even after the numerous photos I've sent them as a proof. I have been emailing them for over the weeks and they still refusing to accept they dress is different! I lost £200 that I've earned working hard from my pocket! This supposed to be the most beautiful time of my life but instead it turned into nightmare as I have to fight to get my money back! PLEASE! PLEASE! PLEASE! DO NOT AT ANY CIRCUMSTANCES WASTE YOUR MONEY by buying anything from them! THEY ARE LIARS AND THIEVES!
I have to rate with 1 star my review as there is no option not to give one... Surprise! Surprise! They deserve only to be rated with amount of poo throwing at them!
Natalia

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