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Shilla has a rating of 2.2 stars from 352 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shilla most frequently mention prom dress, trading standards, and customer service problems. Shilla ranks 510th among Dresses sites.
It was exactly as described. Thought we had bought it from the UK but turned out it from China. This was not a problem at all. The dress stood out from some that had paid four times more. Reading other reviews thought we had been lucky but at the end of the day you get what you pay for. If somebody was expecting a £1000 pound dress for £150 then that's their fault. Would recommend Shilla to anybody.
Please do not buy from this web site there a scam I bought my wedding dress from here when I received it it didn't fit at all was way too small even tho I gave them the right sizes, there was no returns address they just kept offering me 8% if my money back they won't let you send it back offered to make another one but wanted me to pay again so please they are a scam donor order from them the should be shut down
WOW beautiful dress! I was very happy and very satisfied with my purchase here. The custom made dress fitted me perfectly. And it was much nicer than expected. Thanks guys, i will back again.
Dress came when and how I expected in a bag
I hung it up for creases to drop before having it taken up as far too long that's when I noticed all the loose ends. But the dress was beautiful.
I sent Shillas a photo of a dress I wanted. It was perfectly made and also lined. It also arrived 3 weeks early. I'm very happy with this company. Marian
I order my evening dresses£109 one month ago still not arrived I am emailed them every day where is my evening dresses I am receiving automatic which says DPD tracking number
Which is wrong I keep calling them no answered don't order this company it is a SCAM
PLEASE
Tip for consumers:
SCAM
Why is it taking so long to get a refund I check my bank every day but still no money has been paid into my actions, you were quick enough to take it out but not so quick to return it
This company is an absolute joke, never been so angry in my life over a dress. I spent £120 on one dress and didn't even get it. There excuse is I refused the parcel when I never even got the parcel which I don't understand. NEVER ORDER FROM THIS COMPANY!
This time I've ordered this dress in the colour sky blue. I'm in love with it. Only the left side above my hip isn't how it has to be. Thank you for my beautiful dress!
This site was the worst ive ever been on for online shopping. The dress i receieved had absolutley NOTHING in common with the one advertised. When i tried to negotiate a way to fix the problem they refused to owning up to the problem they caused. Additionally, when i tried to get a refund they only offered me 6% from £112 that i paid. Utterly horrific. Definitley do not recommend to anyone. DO NOT BUY FROM HERE.
Ordered a dress for a wedding. Took a long time to come. Nothing like the dress that I ordered, cheap and shabby. Asked for my money to be returned and where to send the dress back to, all they kept asking for was pictures which I eventually sent and they offered me 8% refund of my money saying that this dress had been made for me. I bought a standard dress from their site and did not ask for any changes to be made. DO NOT BUY THINKING THAT YOU CAN RETURN TO THIS SITE THEY ARE NOW NOT RESPONDING TO MY E MAILS.
I definitely love my new dress. Absolutely delighted with my dress and the service as a whole. Measurements given on the website were accurate to help me decide on the size.
I ordered my dress in august 16 and when it arrived in September 16 i was shocked... I only wish I had read the reviews for this website before I ordered the dress, I have now reported them to Trading Standards. NO RETURNS OR REFUNDS... FORGET...
Wow, the dress fits my daughter very well. She is so beautiful in this dress. It is the first time we bought dress on your website and we will come here in the future. Thank you.
Ordered a dress for my daughters prom, paid extra to have it custom made to her size also £20 for delivery. When the dress arrived it was nothing like what i ordered and was massive all over. Sent numerous email to shillas always got a reply during the night. I ordered straps with the dress they didnt send any. They told me to get it altered my self i took it to a professional who told me it would cost £45 to alter as was massive all over and to make straps for it. I told shillas this who replied with we can offer 10% only, by this time it was 3 days before my daughters prom, so i had to pay to have it done. Guess what still havnt received any refund.
If you dont want a bad experience and a $#*! dress DO NOT ORDER FROM SHILLAS.CO.UK who by the way are not in uk as my dress came from china. They had me sending pics of my daughter wearing it and even admitted it was big, then told me to sort it out, even though there website says full refund if they have made a mistake with size colour dress ect
Please please avoid at all cost, rip off company something needs doing about them.
I had my wedding dress delivered today earlia than expected and its exactly what i ordered i am overwhelmed with it. Thank you sooooo much i would very happily order another dress without any fail :)
I thought I had found the ideal dress making site for a dress for my low key wedding. Although pregnant at the time of ordering I used measurements from a previous dress to send. The first dress came and I loved it, I couldn't wait to have my little one and then be able to try on my dress. That day came and unfortunately the dress didn't fit. No worries I thought - re measure and re-order. "Linda" was very helpful and through email communication. The dress was re-ordered. When it turned up 2 weeks before I way due to get married it was white not Ivory, has a train when I didn't order one and also was way too long. So no dress to get married in. Today "Linda " is still arguing that the dress is Ivory not white and that I ordered it with a train even though I have sent the order and all our emails... A lesson learnt cheap means exactly that! I should of bought British - the trouble is to the un- trained eye, the company market themselves as British with a UK telephone number and website. Hey ho an expensive lesson learnt.
I bought a dress cost me 180 it was awful nothing like the picture it was a copy
Material was awful so cheap!
Tried so hard to get my money back!
So don't get caught by the lovely photos
I have been looking for this dress for a long time! I am so excited to find it here! The dress is made with high quality and the fabric is so soft! I can not wait to wear it!
Thank you very much for your help and I will give you a good response. The fabric and the colour of the dress are all fabulous! You are so kind and sweet that I will buy more dresses on your website！
Thank you for this beautiful dress. It looks elegant and attractive. I think it is just what I want. Happy that it looks the same with what I saw on your website. Bless you!
This is a beautiful dress. It is even prettier when you have it in front of you. We were very happy with the dress and also the quality of the dress. I would order from this site again.
Ow i cant express enough my REGRET about the order from this website! First time in my life i decided to order a dress for 117£ from online shop and as result recieved an awful looking cheap fake dress which didnt fit at all in any place! Was too long, materials are cheap and look tacky, just everything is so awful, i can not even redo this dress the only way is to throw in a bin! So much regret, I regret i never googled reviews on this website, was to naive. I even tried to report on them to internet fraud report center and waiting on response what they can do to these thieves. Just know that everything they write on website is a complete LIE, they promise to refund money if you go to tailor the dress- THEY WOULDNT! They promise to refund full cost if you dont like the dress - THEY WOULDNT! Do not get caught on the same rod as me girls...
They sent me a dress that looked nothing like the one i ordered AND the zipper was broke. It was a £160 dress and they only offered me £16 for a refund. Absolutely ridiculous.
I received my dress. Fitted well, and the color is gorgeous and my friends said the dress was very lovely.
Thanks for Shillas. I will buy from it again, and recommend it to my friends.
I have ordered from here 3 times and have been pleased every time. The dresses were quality dresses, the sizes have been correct and they were always shipped before the scheduled date.
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