Shilla

The dress I received was not the fabric as described, Dress was 2 sizes to big, gaping at the back, skirt part puckered as lining was ill fitted and stones missing, original price was £451.00. I think NOT! And when I hit the paid button the price inflated from £96.99 to £130.00. WHAT A RIP OFF!

I ordered 2 (different) dresses, and paid for both, following day I received an email confirming I wanted 2. I said yes.
3 weeks later I received one. I emailed asking whether the second was in it's way. I had a reply saying... do you still want the second dress? I said YES YES YES hence I ordered and paid for two and confirmed with you! The wedding party was in 5 days as obviously I was not able to have the second one done in time. In addition the first dress was just terrible, awful quality and just the worst. They would not engage in any useful sutomer service and 2 months later im still waiting for my refund which I am afraid to say don't think will ever come. The only way to contact them is via email and there are no other details. I don't know what to do other than warn people and NEVER ISE THEM AGAIN.

My dress arrived and I had it custom made. It is as beautiful as the picture shows. I bought this dress for my daughter-in-law's wedding and I am very satisfied with the whole purchase. Thank you so much. I really appreciate your help and suggestions.

My daughter ordered a dress from there for a beauty pageant. The dress was disgusting, she could not do it up. There is no contact number, we sent it back to the address in China. My daughter now has not dress and no refund. This should not be allowed. Do not order from this company

I ordered a prom dress from this site. It was absolutely beautiful in the pictures but what arrived was dreadful. The colour of the dress was nothing like the picture, the sequins look like they have been cut out by a 4 year old and glued on and the size of the dress was not anything like we requested. We requested a refund but were told that the best they could offer was to remake to dress and we pay 70%! What a joke of a company. Avoid at all costs

I paid 120 for the dress which is UK 18 in their web site. When I tried it it was size 14. On their return policy they said I can return it and they can alter it as they have extra material to alter it. I paid 15 pounds to return it back to them. I received an email to say they will refund 15 pounds only for the dress. Now they said I have to be for a new dress with different size. Truly I have never seen any dress provider like this. I highly recommend not to buy anything from them,. They dont care about losing customers.

Got the dress we ordered... totally wrong size even though it was meant to be custom made theres was no custom made about it! Went to send it bk... till we saw the paperwork that was delivered with it, it said we had received a womans coat costing 20.00... we paid £114.99 for the dress and a further £19.00 for delivery... DO NOT BUY FROM HERE... MASSIVE SCAM! Definitely going to Trading Standards with this one!

The dress fits perfectly except a mistake that i made, i gave my hip wrong and it needs taking in just a little and the quality is great. I will recommend this website to my friends and everyone looking for a dress.

Ordered a dress from Shilla's then read the reviews... I made sure I had another dress in reserve for my event because I was expecting a disaster. Anyway the dress arrived today just before my event on Saturday (I must admit I left it until the last moment to order it and paid for expediated delivery). I wasn't looking forward to opening the package because I was sure it would be awful and didn't want to feel I'd been ripped off. However, the dress is beautiful. Well made with good quality fabric. It has a lot of embellishment and its all been stitched perfectly. I'm really sorry to hear about others negative experiences, it would appear that I'm one of the fortunate ones and I'm counting my lucky stars because I paid by debit card where there would be no recourse.

Awful. Ordered 1 dress in 2 sizes with the intention of returning one. Dress was for 11 year old daughters prom and was unsure what size to get. Confirmed by e mail to Shills that I would be returning one.

Eventually got one dress and it was disgusting. Ordered Mont green and got khaki green. Still no sign of second dress and although I have exchanged many mails with Shilas they have still not addressed this.

Also will not give address to return anything to and will not acknowledge refund request.

Total con artists and thieves. I cannot afford to lose nearly £200 but that is the situation I have found myself in. So upset and angry and I have a very disappointed 11 year old.

I am 100% agree with all these negative reviews, It is very true! Good reviews are from people that work for sillas, if you do not believe... Try, you will see and experiece by yourselves. Please do not buy from them

Ordered prom dress for my daughter and it was surpose to be made to measure but it to small. Asked for a refund only to be told they don't do refunds and offer me £12 to get it sorted somewhere local. Also the first order did not go through right so do it again only to find that I ended up paying for 2 dresses. Emailed them to cancelled which they did and said they would give a full refund. Afer 3 week s of waiting I got in touch with my bank and the set a dispute case on it and witching a week bank gave me 1 lot of money back but I am waiting to hear if I have a case with the dress I received that was not fit for purpose so may get a refund on that as well.

The picture of the dress in black gave me the illusion that there was some silver lining in the lace detail. And I thought the underneath part was completely white. There actually is only lace, no lining, and the sheer underneath is a eggshell color. Overall a great just still, just as good as the picture. All of my friends love it.

I ordered a dress from shilla which arrived today. Although the delivery and handling of the website is good, the quality and design of the dress is awful and looks nothing like the image. The colour is also very different to the swatch shown. Overall, I would not order from this website!

Ordered my daughter the dress she really wanted it looked beautiful spoke to a friend who had ordered from this website a couple of years ago and got a perfect dress. My daughters arrived too small no where near the measurements which I gave them, beading damaged, colour different and half the beading missing from the lower half of the dress. Offered me 10% refund or remake which would cost me 70% or to make a different dress if I had wanted a different dress I would have ordered that in the first place! Credit card company said I had to send it back to get a refund. Have sent back to address on invoice no idea if it's the correct address as they wouldn't give me an address. Dress cost £185 and I've now had to pay £21.15 to send it back.

I placed my order without reading reviews on the website which i normally do! Directly after the order within 10 min i read this website and was very worried emailed them within10 min of ordering to cancel. They replied to me the next day this linda lady and she asked me why i want a refund, i explained that i just changed my mind. Emails back and forth and she said that we van only give u a 30% refund so i was very angry went onto their website and found their policy which says if i cancel within 24hrs i get a full refund, however she would not listen all she says is that we already started the dress! Well its ur mistake if u put up a policy and dont stick to it!
Still trying to get a refund. But anyone out there thinking to buy anything from them beware!

I was in two minds when I saw the dress I had been looking for in the shops on the website, I took a risk, but it was worth every penny. Excellent service, and the quality of the lace fabric and tailoring was no less than a dress from House of Fraser or similar standard. I only wish I could upload a photo. I will be ordering again. I got so many compliments on the dress st the wedding, I felt great.

I ordered a dress it took almost 3 weeks for the dress to come and when it came, it came in the wrong size, I asked for a refund. A dress that I paid £85 for they are only offering £8 back as a refund. Outrageous! Please do not patronise this website.

The dress is fabulous and arrived in time. It is for my competition in my college and it is totally attractive. More than the price I paid. Just need a slight alteration for perfect fitting. Thank you very much.

The dress arrived late, the wrong colour, size. The design wasn't the same as the dress I ordered. The material it was made with was cheap and nasty not to mention the awful sewing job. There were glue marks and frayed material utterly awful. When I contacted their customer service asking for a refund as it says on their website they will refund you fully I've been sent the same email as a response for the past 3 weeks asking to send pictures of myself in the dress (which I didn't) they are rude, don't stick to anything they say on their website their replies are in poor english. They lie all over their website and take other people's designs and make horrible copies of them and if I could re-do anything I wish I'd never clicked on this website. BEWARE

Hi, we bought a dress from these shysters and suffered the same appalling treatment. Our bank helped us though as we paid by a visa debit card and the bank refunded our full payment of £128 and will charge it back to Shillas. You have to post the dress back, obtain proof of postage, collate all of the tiresome e mails you would no doubt have sent Shillas and present it all to your bank... Shillas has to refund you, it is as simple as that... it might take a few weeks to sort out but certainly worth it in the end. Good luck!

Dress was not as ordered colour was not as described now won't give us a return address as they state in there terms and conditions.
Next step UK Fraud Office.
Be Warned do not buy from these thieves.
Mrs P Swaffer

I had a small issue with my account so I filled out the customer service from and I was surprised how quickly I received a response.my issue was solved so fast I'm so amazed how awesome the company is.