I bought a coat and the coat was to small. I was trying to return it and use their return slip but could not print it out. Emailed them they sent it to me by email but still could not download it. If you call them your on the phone for hours and still don't get anyone. Then you leave your number so you can get a call back and they still never get a call back. When you email them they say they are sorry but they have a high volume of phone calls. I sent the coat back on the 1st they received it on the 6th but they still have not returned the money or gotten back intouch with me. I will never buy off line again.

I purchases a dress for a friend's wedding. I wore the dress once and it ripped without 20mins of wearing it (it was chainmail) so, it was the structure of the dress.

Was told I would get a 20% off code...

TRUST ALL THE REVIEWS. This place is a total scam. I would suggest using credit cards or PayPal if you want to buy stuff (they have fraud protection so there's a good chance to claim back your money). But overall, dont buy from this business.

I am an a customer based in the UK and contact Akira The couture to place an order for an upcoming event. I contact them nearly three weeks before the event and also asked them to confirm whether my order could be delivered before the event date ( 7th October). Suji, who seems to be the order said Yes. That she will be able to meet this requirement and shared her personal bank details ( not the business one) for me to transfer the money. My order has still not been delivered. The customer service is very poor. I asked for a refund as the order had not reached in time and they have simply ignore my ignore and keep replying that the order will reach. They have not shared any tracking details. They have simply just taken my money and not provided any goods.

I had high hopes when I discovered AKIRA as a place to shop, but unfortunately, my experience turned out to be quite risky. The fact that they rely on UPS for shipping in Hodgkins, Illinois (you can check the Google reviews) is a major concern. It seems that they are almost guaranteed to mishandle or even "lose" your packages.

What's even more disheartening is AKIRA's lack of willingness to assist and their robotic, scripted responses. As someone who values good customer service, I couldn't help but feel let down. It's essential for businesses to go above and beyond to address customer concerns and provide a satisfactory user experience. AKIRA needs to reconsider their partnership with UPS and implement better customer service policies to meet customers' expectations.

Customer Service is horrible. Clothes are cheap looking, nothing like the pictures. They will not respond to any legitimate concerns from customers. They will lose your order and then cut off communication, because they don't know how to help you. Scammers. They should be shut down.

I ordered a top online and it never arrived. The tracking info said that it had been delivered, but I was home all day that day, and we received no packages. When I tried to contact customer service I was put on hold for an extended period of time and hung up on more than once. I tried emailing on multiple occasions, no response. I used the chat feature and the representatives were wildly unhelpful. I had to start a new chat multiple times due to the representatives ending the chat before my questions had been answered. I was told I'd receive an email with a form to fill out regarding a refund, and I never received it. Each of the representatives ended the chat before my questions were answered, and eventually they turned off their phone line and chat. This company is 110% a scam. DO NOT ORDER FROM HERE.

I made the mistake of ordering from this company for items for my birthday party. The items arrived very different than described. Im still struggling to get proper communication from customer service for a return. HORRIBLE experience. I advise others to shop elsewhere.

I Placed an order on 7/31 /2023 to be delivered by UPS. The order was lost in transit, UPS has confirmed that the order is lost, Akira has tracked the package and re-confirmed that the package is lost. Instead of immediately returning my 138.00 dollars they are demanding that I complete a form WITH A THIRD PARTY to open an investigation and wait 20 days for a resolution, they will no even consider a refund nor replacing the item until the investigation is over for an order that they can confirm is LOST. The items purchased is for a cruise vacation in 5 days. The customer is extremely rude and to date has not uttered an apology. PLEASE BEWARE WHEN ORDERING FROM THIS CO, AND JUST KNOW IF YOUR PACKAGE IS LOST THEY WILL NOT DO THE RIGHT THING BY YOU AS A CUSTOMER.