CiderReviews 95

I can only give a one star because Zero…
I can only give a one star because Zero stars are not an option. I have Three Orders all the way back to July. They will send you all kinds of emails saying you gave them the wrong address and merchandise has been returned to them or telling you to contact the carrier to see where your package is on and on …
I'm telling you as an Attorney that this Company is a SCAM! Do not order from them. I have yet to receive any compensation for my order from July. Save yourself time, energy and frustration this company is a SCAM. They will even use the email ciders but that is ALL a lie.
Sybil Howell
Birmingham, Al

My order just never arrived and after talking to customer service they said I would have to search for my local shipping company contact info and figure it out with them after they resent my order. I waited 4 weeks for a 1 week order, missing my friend's birthday (the person who was supposed to receive it) :( They offered no discount or help.

This company changed my expedited shipping to standard against my knowing. I'm leaving the country soon. They refused to cancel the order or refund me, even after I provided screenshots that the order had not yet shipped, and the payment was still pending. There's only an email to reach reps at, and they are no help at all. The reps also won't connect you to a supervisor. The delivery company they use does not respond to tickets, takes forever to deliver, and barely provides updates on tracking. Be very cautious with this company.

Just before Taylor swift (I'm talking minutes before) I moved my strap the slightest inch forward. At the tiniest move I definitely wasn't expecting it to fully pop and for the strap to break. Obviously this happened last minute so I had no other option to pin it with two pins from the hotel lobby. Those pins making any movement I did difficult as I worried that they would open. Anyway I technically spent my whole night fixing my dress. Please got stronger fabric! The dress itself was beautiful but just not strong at all. I'll repeat one more time that I only adjusted the strap half an inch and that was enough for the poorly made fabric to break.

I had placed an order during their sale (which was advertised on their website and on many social media platforms). They cancelled my order recently citing that they made an error in prices on their part.

Dishonest company, very poor customer service. They should adhere to their advertised online prices.

I've placed an order on November 24th and was told the delivery time would be between 15-18 business days. My order has been divided to 4 different packages and during that time only 1 arrived while the others were stuck in the same place outside of my country for 26 days and every time I contacted costumers service to ask where are my orders and why one of them arrived while the others have not even gotten on a plane, my question was avoided and I was hold told to wait until the time frame has passed. After 19 business days (29 normal days) I have contacted them saying my orders are not even on a plane yet and I need something done about it and instead of telling what is going on I was told to wait another extra week. I have waited another extra week and contacted them again saying the packages have yet to arrive once again and I want a refund. The agent finally told me the first order was shipped from a different warehouse and that they have been stuck for almost for weeks waiting for a plane and told me that the packages have gotten on a plane a few hours prior and I could either be refunded or wait for the packages once again which she said should arrive within 7-18 days. At this point I was livid and just wanted my money back and requested a refund once again and was refunded for the part the didn't arrive and instead of giving me the order like any company would do as compensation for waiting 2 months (as it would be if I had chosen to wait for the order) they shipped the packages back to the warehouse and even deducted from the points I received for my purchase. Now while I may have understood had I just cancelled my order after a week, I have waited at that point for over a month due to their issues and not my own which should not have become my problem but somehow did and I was not compensated in any way what so ever for the mistakes that they have made with my order. Over a month of waiting and being ignored when I was wondering what had happened to the packages that have been payed for with my money (253.57$) and all I got was a partial refund and a deduction from the points I received for making the purchase.

BEWARE of returns! So Cider offer a free return service…great?! No. I ordered recently a big order from cider, unfortunately some items were not available to all be shipped together so cider shipped the order in TWO parcels. The first parcel arrived and nothing was of use but of course I couldn't return anything as the other half of my order had not arrived yet….when it did I decided to start my return. Unfortunately as the order came in two separate packages I needed two return labels as the returns would not fit in one parcel. Cider refused and stated only label is allowed. I argued this and said if you the company has decided to split the order into TWO separate parcels then why am I the customer expected to fit it back in ONE parcel?! The customer service agent advised me to "get a big box". I explained that this is not acceptable and other reputable companies would have understood this! After my whole experience I would not shop at cider again.

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I love all of the items I've bought from Cider. The quality of the materials is long lasting and always look amazing for any vibe. If I could I would make my closet solely from Cider. I'm so glad this business is getting the credit it deserves for their hard work and creativity.

They've got great clothes that fit nearly every aesthetic. The material they make their clothes with are great too. I love Cider!

This company sent me clothing with rips in it and then refused to properly refund me for it. I would never buy anything from them again. I'd give 0 stars if I could.

You know it's no good when the company is writing its own reviews which the 5 star clearly is. What a joke

Go on social media and slam this place to the ground if you can. Terrible customer service experiences and awful models that choose On Trac delivery to give you excuses and crappy coupons for your 'inconveniences'

Certainly won't be ordering from here again never received my order. They said the company I work for has moved but it hasn't so they obviously never tried to deliver it so don't buy anything from.

I ordered a few tank tops, a dress, a skirt, and a few accessories from Cider and shipping took a couple weeks. When I finally received the items, several of the straps were uneven and sewed wrong making the fabric bigger in the wrong areas. Sizing was also off. I ordered my size based on their guidelines and received items that were not even close.

I only had a week window to return my items and after that I only have the option to pay to ship my $150 order back for a refund or get a 30% credit. I will never be shopping at cider again. What a scam.

The team was very helpful to check all details for my order and been able to reach out and resolve issues