ShopGoodwill

Now, I'll be the first to admit, you can find some good prices for some nice things on shopgoodwill.com. Aside from the fact that it's very suspect to me how the shipping is calculated. Seriously, I can find an item 800 miles away to ship, and it's 20 dollars, and then another one 1500 miles away, and it's only 11. Same carrier, same handling cost. What's up with THAT... I'm pretty sure if you buy anything non electrical, it's possibly a different story, but watch out for anything electrical, especially electronics. STUDY whatever pictures carefully, look to see if the case on an item has been opened such as amplifiers. LOOK CLOSE, expanded view. There's something going on with the bidding. I call it ghost bidding. Or, bidding by people who need to give it some thought, if it's not ghosts. If it's a worthwhile item, the price will constantly rise from say the usual 9.95 start, up to say, 50.00 in a few days, on a 7 day auction. On this site, you can bid anytime you want, but why run the price up for no reason. If you're bidding on an item,. Over how ever many days the auction is, it's the last minute that counts. Keep it low until then. Ghost bidding, is what I think is going on. I'm not sure other bidders are just running the price up on certain items, that early in the game. Maybe I'm wrong. Maybe I'm right.

I bid on a pair of shoes that were labeled in the description a size 8. I paid for the shoes because I was bidding on something else and the notice kept coming up to pay. I noticed later they were a size 41. That is at least a size 9 in the US. I contacted Goodwill of the Oplympic Ranier Region and told them to not ship the shoes and give me a refund because of the discrepancy. Of course, they shipped them anyway. Also, they lost a one of my winning bids in the warehouse. Then, they tried to charge me twice for an item. Goodbye Goodwill Online Auctions!

My experience is that you can probably do better shopping at EBay,
Goodwill prices are too high for the used merchandise they sell and shipping costs ate unreasonable. Comparison shop BEFORE you buy from goodwill.

I thought the site crashed, I missed an item I wanted to bid on because it wouldn't connect!
Slowly came back,,, but now horrible features!
Now can't WATCH the bidding on the item. You must re-find the item or copy the item number down and input it to find. It is 10 times slower than it was and gives erratic information about an item everything you search, terrible, terrible, Terrible! Bring back old software, now an erratic joke, now toooooo much work!

BUYERS BEWARE! Multiple Stores are deceiving its customers on shipping cost by weight in the shipping estimate quote. Example: Item weighs 2lbs but shipping weight is listed with fed ex as 6lbs & when estimate shipping cost it is much much higher than what the stores are actually pay. But they keep the difference! When confronted they give the run around about passing the message onto a manager & that's the end of it..

I can literally buy the same item 4-5 times with nothing but the shipping price. Way too high. And even though they do set a disclaimer that the products may not work, you could be at least nice enough to dial that shipping price way down if something seems noticeably suspicious. Terrible site. Buy from eBay instead where people actually are fair.

Edit: I began to snoop around the site a bit more and I came up with a discovery that just pushes my point home. As quoted from their help section: "Most major shipping carriers base their shipping rates on both the size and weight of the package, using a dimensional weight formula (typically, length x width x height divided by a dimensional weight divisor). If the dimensional weight exceeds the actual weight, the shipping cost is determined using the dimensional weight.". This just shows their greed, as the dimensional weight can sometimes be higher than the Actual, meaning that they prefer the one that gives the most amount of revenue and not the honest weight. Despicable.

I have purchaced several itmes and been over charged for shipping and handling. I am so sone. This evening i was chaged 16 dollars for shipping and 9 for handling after bidding after buying one broken necklace and one cross pendant from the same place. Im pissed. Im calling headquarters tomorrow. This is unfair business practices.

The amount of junk they put in their stores and the way they do it is sickening. So why would they run the auction site any different? I have had the statisfaction of sticking it to them a handful of times though. I found money in a cost I bought. $$ found a rare item in the store several times for very little $ and sold them for 400$+ &800$ +. Lol at them. And I never donate any more. The only method to their madness is to makeMark Curran and JIM Gibbons Richer. Every now and then I make myself Richer and it feels damned good to get on on them. Do not donate to these people. Do not.

I did the auction won a few paid for 2 the next day they inactived my account so I couldn't pay for my other 4 orders and refunded my money for the ones I paid for.Is this legal? To pay for a purchase and they decide to send it and refund your money? And closed my account? I am putting in a complaint with the Attorney General so they can't operate above the law.Don't waste your time with this website

You think you found a good deal until you calculate shipping. I mean $15 to ship a t-shirt? I was about to bid on a baby diaper bag and I calculated shipping... No lie, $67 TO SHIP AN EMPTY BACKPACK. I asked them about the shipping and they gave me some BS answer about shipping dimensions which is a lie, I ship things everyday and know the cost. They are just trying to make some extra money on the shipping costs. You might get lucky and find an actual deal every once in a while but overall this site just isn't worth it due to shipping and shady seller practices.

So let me remind you that I just had spent 600 dollars on there crappy site and I had bid on 3 other items and I had won the bids and it especially states that you have 7 days to make the payments and it had only been 3 days and they decide to shut my account down for literally no reasons I hate goodwill I hope they get shut down they get all that stuff for free and completely take advantage of it and over price things on purpose I give them a negative ******* stars nothing these people do go to donations as what they say the money goes too straight up crooks

These people do NOT give a Sh*t about anything but getting your cash. That's IT. There is NO Customer Service. The Auctions ae NOT auctions. Anyone can buy any item whenever they want to, even if you have placed a bid on the item, during an Auction I was bidding on an item, was the high bidder, and they sold the item to someone that wanted to buy it at the buy it now price. This is NOT an Auction site, and they do not care that they are violating every Auction law in the book besides trying to convince people it is an Auction site, it is NOT. Avoid these thieves at all cost. It is not worth it.

I won a beautiful antique bracelet and was about to pay the almost $6000 when they all of a sudden deactivated my account and wouldn't let me make the purchase. They are so greedy that they didn't think my $6000 was enough money for the bracelet and used some excuse to deactivate my account and not let me complete my purchase. Terms and conditions says in the fine print that they can prevent a bid, prevent a purchase and deactivate accounts "for any reason whatsoever " I won the item fair and square and they took it right out from under me when I wasn't looking.

Beware of the Goodwill Rocky Mountain-Boise location, their packing is horrible, you don't want to buy anything on line from this location that is breakable and has to be shipped, you will get it in pieces, they just throw items in a box with very little to no protective packing at all and throw it on the truck and when you receive your merchandise all broken in pieces and try to contact them concerning the issue they could care less. Most Goodwill locations pack pretty good but not the Northern Rocky Mountain-Boise location, so buyers beware!

I am a retired pro. I agree, GW customer service is in the toilet.
Clark Howard has a term called, "Customer No Service, that sums it up.
I realize GW helped many people since 1915. Bravo on that point. That does not give GW a pass on why I am here. Here are my two cents...
You would think after being in business since 1915, GW would recognize the majority of items donated are not in excellent condition. Yet GW enforces their policy of "Sold As Is" no matter what the condition. I don't get it.
People are paying for items they can buy new or in better condition elsewhere for literally a few dollars more.
What is the draw for these folks and where is the good will for them?
I have written GW about this. One example I noted to the store selling a guitar in poor condition, it should be on the store floor with a $10.00 price tag on it, Yet the item was on auction with a starting price of $60.00, there is no Good Will in that. Would you agree someone is about to get ripped off? Is there no fix for this behavior? The image is of another hunk of junk guitar from GW.
If GW wants to play the "as is" game, GW should show proper, better angles of the item. There is no good will in neglecting proper straight-on angles after I have repeatedly sent images of "how-to" take better images.
Also I have noticed there are a lot of "price-pushers", people that bid one time at a lower price, or is there something more to one-time low bidders?
GW auction sites ought to and need to be scrutinized... closely. Peace out

Purchased a few items. One thing I bought said they were diamonds, that they had tested them. They were CZ. I just received a pair of cowboy boots. The title said the brand of boots, I received a pair of boots with no name brand. Very cheap boots with plastic on the inside.
They are cheaters! I wouldn't buy from this site ever again. I don't know how they get away with this. Disgraceful!