ShopGoodwill

Be careful buying from them because if your $100 package is stolen they will not help you at all! Horrible customer service and I've bought many things from there before, never again.

To support the other experiences… ya, beware! They don't care! Items have been damaged during shipping! Lost in shipping (and Goodwill won't honor their responsibility)! No real humans to speak with, when customer needs more than 30mins of hitting options on the phone…. Only to tell you to leave a message. Left many, along with opening a ticket with my direct phone#…. NOTHING! Smells funny people! My trust just ain't there… sadly! Goodwill, HA! Good Luck! They don't offer good will, but they will take your money and a very, VERY long lunch break… calling out Northern AZ and Columbia Willamette! CORPORATE, YOU SHOULD LISTEN TO YOUR CUSTOMERS! They pay your bills!

I can't believe how dishonest these folks are. Just received an auction where I ended up having to go pick up the box from a carrier site. In the auction, it was said that item would be shipped using UPS. Then once paid for, learned that it was FedEx. They get items for free and make PROFITS ON THEM. HANDLING COSTS CONTINUE TO INCREASE. SHIPPING CHARGES CONTINUE TO INCREASE. There is an air of demeaning customers when you ask a question. Auctions are being manipulated. I see two emails on everything I bid on. How can these two need so much stuff? But they are always present pushing prices up. Better prices on Ebay with much cheaper shipping costs. This is suppose to be preparing those folks for employment somewhere. Honestly, would you hire them?!

Do yourself a favor; don't shopgoodwill online. The excessive shipping and handling cost is only a fraction of the problem. One way or another, be it questionable (shill?) bidding, items not shipped, damage not noted in descriptions, no response, unable to return, etc., you will likely experience a great deal of frustration and get ripped off eventually. I've had items put in my cart, and items I've won taken out. More than once, at separate locations, I've won auctions only to be told they lost the items, which apparently happens quite a bit. Some stores tax the product as well as the shipping and handling. Trying to correct their mistakes has become too time consuming, and costly. There are a few decent shops, and I've had some good experiences, but overall, I've found most of the online stores to be unethical, incompetent, and deeply unsatisfying to deal with. Way too many headaches dealing with them. Shop there at your own risk. Look at every purchase as a donation, because every purchase is a gamble. You can't trust what's written or said. Roll the dice if you want; I'm tapped out.
Good-luck!

Shopgoodwill used to be a good website to get good deals years ago. Back in the day I spent tens of thousands of dollars with them. I'd say it ended about three years ago when they acquired far too many ignorant users. People need to realize that not all of these goodwill locations are honest and some are completely dishonest. Nowadays when you look at their website is get that up to roughly eBay prices but unlike eBay, there is absolutely no guarantee of functionality or damage being disclosed. And when the return policies you usually lose more money by returning the item just throwing the garbage. It amazes me that for every new group of users that get burned and subsequently abandon Shopgoodwill, they somehow managed to find just as many users to replace them start the process all over again. That being said there are far better options out there and I feel sorry for everyone is been burned by Shopgoodwill. The process will just continue as it has for years. People paying top dollar for mostly garbage.

They sure collect the money and do not ship this store needs to be shut down, I am contacting Pay Pal to no longer do any transactions with ShopGoodwill.com.

I purchase several 14K gold pocket watches in the past from different Shop goodwill sites. Upon recently having items tested by independent gold refining Co, discovered they are all plated or gold filled. So for the hundreds of dollars spent for each pocket watch, I am going to get a few cents back. I have also read feedback recently and a problem came to my attention that another person identified. I have been almost always outbid. Upon checking further have noticed the same item coming back for bid at the same site. It is happening in several Goodwill locations, not jut one. I have also brought to stores attention that their item was ambiguously listed. One such item was an Italian bracelet listed at 15.29 grams. Upon receipt only 2 grams was gold and the rest was silicon. When brought to their attention, denied any wrong doing, except that they put the 15.29 in the heading and should have just had picture of scale with the item on it. Shortly thereafter, 2 more of the same bracelets were listed, with the weight in title. Shop goodwill in my opinion are just scammers using non profit as a cover to rip good people off. In my dealings with them, my experience is that they have NO CUSTOMER SERVICE!

I won a lot of 2 handbag auction I paid and only received ONE BAG! I tried to contact them by email, 3 or 4 times NO RESPONSE I tried calling the number of the seller and it kept hanging up on me! I have won a few other auctions from different shopgoodwill sellers with no problem... I'm thinking about calling my nephew who is an attorney to handle this, I don't take lightly to getting RIPPED OFF! GOODWILL OR NOT! I also kept the box that shows clearly the weight. In case this goes to court. If they did this to me they have done it to others!.

This auction site is the WORST! They sell all sorts of broken, damaged and completely unusable trash. They get away with it by saying it's 'untested' And no refunds. Why don't they just test things? It would take a few minutes to do and people wouldn't be buying things that belong in the trash. Why? I'll tell ya why. Because they still make a killing off selling trash to people. People who can't afford to be buying these items new so they go to goodwill thinking they 'help people' like they claim to. If they tested things they would have to throw most of their junk away, so instead they pass it along to the less fortunate!
Does not sound like good will to me
It sounds more like a company that takes full advantage of being given all those tens of thousands of items for free! They're given this stuff for free. Yet they are so greedy they won't give refunds when someone buys a broken item from them. Something they received for free!
They're an awful place to buy anything. I'm surprised they haven't been publicly exposed and shamed for the crooks they really are.
Profiting off the very people they falsely claim to help.

I purchased what was labeled a Lionel right turn switch for model trains. The photographer piled up a few pieces of track in a way that I couldn't verify either way if the switch was there. It turns out that there were only a few pieces of rusted track, and no switch. The track in it's current shape was worth about 25 cents. I emailed Goodwill, and they basically offered me nothing, and used the "it's a charity" line. I didn't ask for a refund, and let it go.
It happened again with a supposed model locomotive. I rarely buy anything from them anymore because of those incidents. It was pretty obvious that the person(s) who put together the auctions was hiding the fact that the items were not as described. I consider it to be poor business, and they have lost a considerable amount of mine. I spend quite a bit on model trains.

One other issue: most stores have reasonable shipping, but there are a few in Oregon and California that jack the shipping up so high that the items are no longer even close to a decent deal. These items usually only command one or two bids, and sell for much less than they should, all because of inflated shipping rates.

Liked shopping online, but past 3 days i have problems for pay purchase, contact them check my card my bank ok but still have no chance to purchase pay response for contact goodwil take so long, or is minim please fix this try pay 6 time and no lucks we liked support business for god couse, also your shipping rate is sametime over edge lenka new york

Rarely do upgrades make things worse, well, the occasional glitch is always possible... But in this case, it is like someone set out to make the site unusable. Hit the back button one time, and you are starting over... Just managing the watch list, now called "favorites" is pure agony, but you have to delete one before you can add one. Page numbers? Only at the bottom of the pages now. Basic things to make a website usable have all been sabotaged. How much time do you have to waste? Go to shopgoodwill.com then and waste it. When it feels like work and drudgery, you should be getting stuff for free. Customer service, completely unresponsive. Even finding a record of what you have bought ALREADY, nearly impossible. A usable site, if not super slick before, is now HORRENDOUSLY designed. Pay someone for things that matter, you already get all the items you sell for FREE. The items are DONATED, don't be so CHEAP. You are losing customers and money by the day. Many times more than what it would have cost to pay someone to upgrade it properly. Why wasn't there an involvement with the customers at all?

I have bought a couple of things I've been satisfied with, as well as for the price, realizing shipping is sort of the price u pay having nothing to do with what u are. Getting... but GIVE ME A BREAK some of the prices AND SHIPPING are SO JACKED. And then you see the item listed again even though someone has supposedly bought it. I find it really implausible THAT many people have abandon their treasures. Virtually no details about so many items. Kind of mostly a racket I think...

Sorry folks, I LOVE shopgoodwill. First you always have the option to look at shipping and handling charges before you bid. If you do not like what they are charging move on. Second the bidding is called automatic bidding. You place your high bid. Then someone comes along and bids. If they go above your bid by $1 or minimum set bid they can win. You need to watch your item for the last few minuets and be ready to place another high bid if you want to win. It is that simple. Shipping can be high but like any place YOU the consumer have the option to NOT bid on that item. I have NEVER gotten a broken item from them. I have always received exactly what I bid on. Back in 2012 I spent over $8K with them when I opened my resale store. I messed up by over bidding, winning and not paying. They will kick you off after 3 NO pays. So do not bid unless you can pay. I wish I could get back on to bid today. As for the CEO, COME ON... all these non-profits have someone at the head of the wheel getting big bucks. I personally know employees in a SC store that love working for them and get paid very well. Competitively with other corporate owned retail giants. Take responsibility for what you buy/bid on. You can walk away you just don't want to because the items look to good...