ShopGoodwill

Please be aware that Goodwill's auction sellers (in my case their DENVER store) shipped two junk watches to me instead of the nearly $150 silver rings I bid on, won and paid for and... get this... told ME to try and get them back from the customer they inadvertently shipped them to!
After reporting to my Credit Card provider, who asked me to send them all correspondence between myself and the Denver Goodwill store, the auction site immediately shut down my account so I could not retrieve or access any of the emails.
They are horrible, dishonest people to deal with. Not that Goodwill had a good reputation anyway. And, despite what form of payment you choose to use, buyers have no protection against deceit and lies.
Do yourself a favor and shop elsewhere! At least you will receive what you paid for, it will be the item pictured and described and you will have some way of recovering your lost money when you receive the garbage they are selling.
Someone needs to investigate this site and all the Goodwill stores participating in these scam auctions!
PLEASE DON'T BE THEIR NEXT VICTIM!

You can l bid on something and watch it throughout the week, waiting until that last hour, and you can bid a little more if necessary and get the item you want. Goodwill will take that item and display it in front of customers just visiting their site to create more bidding. But when this happens with less than 10 seconds left in the auction there is never enough time to keep biding. The bidding should continue until there is one bidder left. I bid on a radio for $15.00 and with 9 seconds before the end of the auction a new bidder buys the radio for $16.00, without leaving enough time to keep bidding. I tried to add $40 more but no time left. "You're bid was not received", is displayed and the auction abruptly ends with a walkin/walkoff retail transaction. Why have an auction at all if anyone can get the item you want just by waiting until the last 30 seconds and get anyone's item WITHOUT PARTICIPATING in the AUCTION AT ALL. If I try to contact seller I get blocked,
Disrespectful treatment of many customers is a sign of Corrupt management. I really wonder where all there profits are going. Goodwill made about $6 Billion last year. AVOID SHOPGOODWILL try Ebay or Facebook marketplace. Goodwill doesn't give Refunds. Shipping prices for a stereo receiver can vary from abou $20.00 to $80.00 depending where I would buy from. Never Again...it's really a shame. Great people are donating great things only to have all these unresolvable problems.

Note to people using the site.
Check the Shipping & Handling (S&H) cost very carefully!
It is extremely expensive, depending on who has posted.

I bid on an item for the first time on site. $9.99 with $3.99 handling. Since the actual item was around 10 pounds, I expected for shipping to be around $10. I found an "estimate shipping" button so I checked after bidding. Because the seller had the shipping weight set for 48 pounds (even though actual weight is 10 pounds, about 5x actual weight), it said shipping and handling will cost $38...

I have asked about shipping cost with (contact seller function), but have not received a response.

It does not make sense for me to pay $40 S&H charge to get this $10 item, even if I were to win the bid. (The bid was ongoing for another 3 days, but this was a total deal breaker.) I understand that Goodwill is for charity... however, I felt that this site wasVERY deceptive.

I've requested to have my account closed. I will not be shopping online from this site.

I really liked buying items from this site until they "disabled" my account without notice or reason! I had payment due on 2 items that had 3 hours left to pay. I signed on to my account to pay on the 2 items that were due and I wasn't even able to sign on because they disabled my account BEFORE it was past due! I purchased over $400 in items and they disabled my account before all of them were even shipped! I'm just hoping they were all delivered and I got all my items now that I can't even sign on to my account to check. Clearly I had intent to pay as evidence by my purchase history. Their business is shady and I deserve an explanation if they are going to disable MY account. I even tried to make a new account and a day later they disabled that one as well! Like I said, some really shady business going on. I got some really good deals on some really great items (maybe that's why they disabled it!) and would have continued shopping on their site but now they just put an extremely bad taste in my mouth. I strongly recommend that they improve their customer service side of things. These are DONATED ITEMS supposedly sold to go to a good cause. If they are going to sell such a high influx of items then they need to improve on many aspects of their business. Not very impressed at all with how things are run on that website. There needs to be better regulation. Beware of the disappointment that you may experience. Shady shady business!

I recently bought an older Asus computer. The system was listed as including a 120GB SSD which is an expensive and sought after component and caused the system to sell for likely twice what it would have otherwise. When it arrived it didn't have an SSD or any drive of any kind. I reported to *******@shopgoodwill.com and was given a "low" priority and told that it had been forwarded to Goodwill of Silicon Valley who was the actual seller. After a week I called the store and spoke to an employee who took my ph number and said his manager would call me. I never received a call and my account was disabled which from what I've read is typically what happens to anyone who registers a complaint. I was not unhappy with the computer itself as it was very nice, I was polite and told them I didn't want a refund or anything else just wanted it known so it wouldn't happen to anyone else. I was willing to overlook the fraud on the part of Goodwill of Silicon Valley and just buy from other locations but apparently politely reporting misconduct with no demands is enough to get you banned from their service. I gave them a 3 out of 5 because the computer itself was nice even though because of their misrepresentation I paid likely twice what it would have sold for otherwise.

I made a bid on an auction listing twice at shopgoodwill.com from different GW & won both the items listed in the auction end, & both times paid for what I owe promptly only to receive an item(s) nowhere near in terms of product brand, condition, type of item & realized auction price as described in shopgoodwil.com's listing. I bought & paid for a working CD player but ended up receiving a broken CASSETTE player on one & I bought & paid over $299.00 for a Bang & Olufsen of Denmark turntable & ended up receiving an inexpensive Pioneer turntable instead. Nowhere to be found at these Goodwill are the actual items I bought & paid for.

Do the items in the auction listing actually exist or were the items shipped to another (lucky) buyer who paid for an inexpensive item but is not obligated to return the wrong item they received possibly due to GW mistakes?

I am demanding full refund for both purchases. These type business practices are just unacceptable. These are my terrible experiences with Seattle Goodwill & Goodwill of Greater East Bay in Fairfield CA.

The reason why ShopGoodwill has no returns is because most of it is CRAP! The shipping is OUTRAGEOUS! Something that weight a few pounds is calculated at 30-50LBS! I'm the first one to support a charity - but you can only get ripped off so many times before you call it quits. NO ONE will get back to you is you use the "contact Seller" tab to ask questions. I WISH that I would have found this site BEFORE I purchased from them - especially anything that is electric. Buying knick knacks and things like that is pretty safe but CHECK THE SHIPPING BEFORE YOU BID- because all sales are final with NO REFUNDS even when something is broken. I'm OUTRAGED! The item I purchased weighs 5lbs and I got charges almost $35 shipping! What a ripoff!

I came across shop good will a couple months ago but was scared to buy anything for fear of many things. I decided to go for it and I have to say I am very happy! First I bought a pair of Frye boots for a great deal ($44)! They came in decent time (received 8 days after purchase) and were exactly what they were described to be. I love them! I then ordered a ring and it is so much more beautiful than the pics. Its not a real ring it is a Tacori cubic zarconia I paid $24 but its so pretty! It did take a lil longer to ship about 7 days BUT this is during the Covid-19 time so that was to be expected and all together from order to received was 10 days. I then bought a set of 4 flintstone character glass cups for $13 and they were packaged so well and I received them 6 days after ordering. None of my prices included shipping which sometimes can be a bit high but they do have 1cent shipping on a lot of items and some items even if the shipping is $15 the item price can be so low that it still makes it a good deal. I love this site and will continue to use!

As if the shipping charges were not excessive enough, they tack on BS charges like $5.00 "handling fee" for a jacket. It's nuts. I have been sent so many items that were not at all as described. For example, I bid on and won what they described as a leather jacket. What they sent me was a VINYL jacket. I told them they sent me the wrong jacket. I told them they made a mistake in describing the item. They responded with "We do not accept returns". I said "well, you better accept lawsuits because if you don't make this right you will have one coming". Then they wanted ME to pay for the return shipping! I of course told them I needed to speak with a GW Regional Manager because I was truly getting scammed. Their excuse for the original mix up was blamed on individuals with disabilities working at that facility. I was flabbergasted by this response. We all know that people with different disabilities work at GW that does not give a business (charitable or profit) the right to defraud their customers. After all, it is still a business and they have to provide what they advertise. A non-profit tax exemption status does not give a business license to defraud and blame it on individual employees. I have a feeling it won't be long before we hear about more of this type of scamming, maybe on the news?! Cover story will read, GOODWILL GREED!

Purchased an IBM typewriter online, and upon its arrival and opening, I found the machine was poorly packaged, resulting in two keys, one being the on/off switch being broken off and the rod that holds them bent as well as a couple of other small cosmetic issues, and after contacting that goodwill they were at first willing to work with me offering a partial refund or a full refund, which ever I preferred depending on what I felt like was fair, so after looking on eBay for parts I found only one key top for sale of the two I needed, it being $18 + $4 shipping, the other key is currently not available. With this information and photos we $#*!ered on a price, which there offer was $40 off the original purchase price, not even enough to replace what was broken, if it were available. Against my better judgement I offered as high as $50 or apx 1/2 of what I paid for it, they declined my offer which makes me scratch my head, goodwill would rather lose my money on a machine that they got for free, and pay to have it shipped back instead of cutting their losses (which is still actually 100% profit) than to understand my point of view… oh yes then they asked me if I didn't care add some extra packing on the return, which I declined. I'm not upset, but I think goodwill is so driven by greed that they have lost sense of what is good business

I have spent thousands on items from these sites and finally confirmed my suspicions that many of the auctions are rigged and they gauge the customers with their "handling and shipping fees". I was watching an auction the other day, it ended on JULY 16,2020, for a Dior purse. I was going to bid on it. There were 12 BIDS on the purse. All of a sudden the auction ended and it now says there were O BIDS! This is a lie as I was watching and planning on bidding. Also, they charge 3.00 and 4.00 HANDLING FEES and the shipping is way out there. Also, if you send emails asking questions, many times they don't answer you. I sent three email to the PA store and NEVER got a reply. The SOUTHERN, CA store is the one that took off the Dior bag and said there were NO BIDS... The workers are rude and lazy. They expect you to spend a large sum of our hard earned money BUT don't ask for clear pictures and better descriptions because many times you won't get them. I am told, oh, we put it in a box and can't take it out now. Well you say you are saying a real Dior bag YET you don't take pictures of the inside or give a detailed description of the item... BUYER BEWARE,,,

This is now the 3rd time I have won an item for a VERY good price and it "can't be found". I bid on a cassette deck that normally goes for anywhere from $250-700 on ebay and I got it for $68! Now, after almost 2 weeks, I got a call that said "They can't find it"! HTH do you lose a 6"x14"x18" 35 POUND cassette deck! As I mentioned this is the 3rd time something like this has happened when I won the bid on a very good, valuable, desirable item for an EXTREMELY good price! I'm laying odds that someone went to the 'bay, saw what they were selling for and they just miraculously "lost" it! Well, I've got pictures that include the S/N of the item I won, and I'll be watching for it...it better NOT show up on the 'bay or SGW again, or we're gonna' be talking to the Attorneys General of their state!

If you're buying Electronics you'd be better off going to EBay. Goodwill doesn't guarantee anything to work. They will post an item and say it powers on, and no further testing was done. I purchased a Reciever the bid seemed to be pushed up but I needed a Stereo Receiver and it was a good brand so I bought it. When I got the item it was packed very well. I plugged it in and it powered on. Hooked up a set of speakers and no sound. I thought ok might be something simple. Well the cooling fans weren't running, and the sound processor board looked burnt around one of the processors. Well I informed the seller, and they said All items are sold "AS IS". No refunds. So I have an item that's about as good as a boat anchor to me, and I don't own a boat. And Im out a $110 dollars. Seemed to me that a simple task of hooking up a set of speakers, and testing for sound should be a minimum requirement. They claim they are no experts, but a child could hook up speakers to a stereo. Should be laws against selling items that should have been tested for basic functionality. The BBB should get involved in preventing these charities from ripping off the public.

I have purchased thousand of dollars worth of items from shopgoodwill.com
Here are some suggestions to help newbies:

1. Figure out what you are willing to pay for an item, shipping and handling included. Shipping and handling cost are not a secret. You click on the shipping tab and it will tell you all estimated cost. Place the highest bid you are willing to pay and if you do not win it's fine.

2. Search sellers and find a few you like that are auctioning items of interest to you. I like to do this because the combined shipping is much less expensive.

3. Pay attention to USPS, UPS and Fed Ex options. There have been times I thought I could combine shipping and items were being shipped by different carriers.

4. Communicate with the seller if you have a concern before you bid.

5. Purchase insurance if you are buying a valuable.

6. Read the description and look carefully at the posted photos.

I love shopgoodwill! I have saved so much money on name brands! Pottery Barn, Loft, Sonoma, Polo to name a few!

Don't let all these naysayers discourage you!

Pay attention. I am posting a few photos.
The clothing I purchase is most always NWT
(New with tags) I love buying items for 6.99 plus shipping and handling. The total is usually $18-$20 including the price of the item. Combined shipping from the same seller is amazing!

Hope this helps!

Don't like the new site at all. No Watch List or Last Chance option. Goes to show they're only out for the money. Greed rearing it's ugly big head.

Goodwill by name but not by nature. Apart from the quite astronomical shipping and handling fees charged by many of the selling locations and the often very poor handling of fragile items (I have had 7 pairs of silver earrings shipped together in a paper bag so they arrived damaged), the customer service I have received from *******@shopgoodwill.com has been largely inadequate and frequently unresponsive. I have had multiple emails go unanswered and incomplete responses to issues raised when I do get a response. Individual selling locations vary in their customer service response, some are better than others. One of my biggest bugbears is the horrendous selling platform that doesn't always combine shipping on multiple purchases, and Goodwill's policy of banning buyers from bidding if they have 3 outstanding unpaid items. Because the shipping is so high and I am a reseller, I always try to win a few items from the same location so as to spread the cost across my purchases. Very occasionally I have missed a deadline, but considering my overall spend with shopgoodwill.com over a long period of time, you'd think they could overlook the occasional slip up. Also on occasion that failure to pay on time has been because the selling location took so long to respond to my request to adjust shipping on multiple purchases that the payment deadline timed out. It should not take 5 days or more to respond to customers, especially when the selling location's policy is that they will not refund you on shipping if you pay before they adjust it! I just had a very sub-par experience with the Easter Seals MN location where this happened and they refused to cancel my entire order, even though they had relisted one of the items I won. They don't give a hoot about customers, and they don't give two hoots how supportive a customer has been in the past. Do yourself a favour and shop with a charity who is more deserving.