• Miss A

Miss A

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Overview

Miss A has a rating of 2.0 stars from 296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Miss A most frequently mention customer service, tracking number, and business days problems. Miss A ranks 752nd among Cosmetics sites.

  • Service
    56
  • Value
    55
  • Shipping
    57
  • Returns
    31
  • Quality
    50

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
60
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How would you rate Miss A?
Top Positive Review

“Best deals and fast shipping”

Rebecca P.
12/4/21

I've been shopping from this site for years and I've never had a bad experience. Products can be hit or miss but the reviews that other shoppers are able to leave on each product are extremely helpful. It's very easy to weed out the good products from the bad. My orders have always been fulfilled surprisingly quick, and products are full size and good quality. I've found a few of my favorite go-to items on here, including a liquid eyeliner that is to DIE for. I even bought 2 extra as a backup in case they run out of stock (:

Top Critical Review

“Breaking oklahoma law”

Linda M.
8/7/24

Refused to take my tax exemption card. I guess because their corporate office is texas they don't think they have to follow oklahoma tax laws

Reviews (296)

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customer service (56)
Thumbnail of user bryannao
Singapore
4 reviews
15 helpful votes
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April 28th, 2017

I have made a purchase of USD49.95, of 40 items. As it was an international shipment, I choose to purchase the maximum of 40 items for the shipping charge of USD9.95.

I accidentally clicked on the same item twice, and upon payment, I realized that, and immediately sent an email to the customer service, but was replied that the order had gone to their warehouse for processing, and as they are fast workers, they had probably packed the items and delivered out. Funny, I sent them the email immediately after I made the purchase and payment online, and they could only reply me a few hours later, due to the time difference, yet the warehouse staff could moved that fast to have my items packed and shipped out.

I received my purchase several weeks later. 1 item, a lip gloss, was unsealed, and obviously used, as I can see the stain at the side of the tip, which could not be wiped. I sent another email, with my feedback on this. Then the reply came, claiming that their warehouse security was tight, and their employees could not possibly unseal the products and use them, and most probably it was due to manufacturer's fault, as the products came directly from their suppliers. Nevertheless, I was offered a credit of USD1.00, for my future purchase, though I have not received it in my account on the website yet, the customer service officer did mention that it would take a few days to be credited.

I don't know if I will make purchase from this website again. I was lucky to have the other items delivered in good condition, but I am not sure if I will be as lucky next time.

Thumbnail of user deej25
Jamaica
1 review
11 helpful votes
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December 8th, 2015

I ordered from here once with a friend and thank goodness everything came. However, things were significantly different from on the website which was very disappointing since I ordered accessories and really was looking forward to them and giving them as gifts. Think again. I coated them in top coat to ensure they wouldn't turn my skin green.

I ordered a second time which was actually before my first order came. I order on 11/30/15 and was told that it would take 7 to 10 business days to be shipped etc. Here I am 12/8/15 still waiting on a confirmation that it will be shipped. I am praying that everything actually comes and on time because I really need my items plus I spent over $40 dollars.

Update: I got my order although at least 6 of the stuff I ordered weren't in there. They also had the gaul to put an "I'm sorry" note in my package with a sad emoji stating that I had ordered some "hot items" and because of that they were out of stock. I also ordered a really nice blue necklace and it was broken so badly and discouloured and I swear it was probably laying in the back of their warehouse for years. I also got a mascara that was WAAAAAAY past its expiration date. Very disappointed. They lost me and ALL my contacts, friends etc from ever ordering again. Good luck without hundreds of orders.

Then they tell me it will take 3 months to get a refund. Icing on the $#*! cake!

Thumbnail of user andriag
Idaho
1 review
1 helpful vote
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August 22nd, 2017

Everything else was great besides the 2 small eyeshadow palettes and they gave me the complete wrong colors.

Thumbnail of user coco86
Nigeria
1 review
1 helpful vote
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November 13th, 2016

I ordered some jewelries from this site in Oct and received it in November. The products are okay but hoping that they can improve in their service.

Thumbnail of user hermioneg1
Mauritius
2 reviews
14 helpful votes
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May 1st, 2016

I have placed an order ofrecentlyoabout $33 and i haven't got any email to know whether my order has been shipped. So stressful & worried.

Thumbnail of user bw84
Australia
2 reviews
31 helpful votes
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April 9th, 2017

I have ordered about five times from Shop Miss A and have been pleased with my experience so far. I live in Australia so I was expecting a very long wait for postage but all of my orders so far have come within 1-2 weeks. For one of my orders the tracking number did not work for six days, when I contacted customer service I got a vague reply but the tracking number started working.
Yes, some of the products aren't great quality but others I absolutely love. The AOA/a2o brand has great and quality products. I did receive one concealer that appeared to be dry, when I inspected the product further the liquid was a thicker consistency and settled to the bottom of the tube.

I think with a concept like this there are bound to be plenty of horror stories circulated about postage and product mishaps but for make-up and accessories at that price it is kind of a given. The only negative thing that I can say is that they have increased the international postage price to $20 USD, meaning that my most recent $48 USD order actually came to about $83 AUD.

Overall I have to say that I like this website a lot and can definitely say that I will continue to use it frequently.

Thumbnail of user angies56
Oregon
13 reviews
37 helpful votes
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July 12th, 2017

They have good affordable brands E. I., ELF, L. A. Colors, and REALLY good brushes, all for 1 dollar each. I think it's a great company!

Thumbnail of user pennys396
Canada
1 review
2 helpful votes
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December 26th, 2020

They sent my package to the wrong Province obviously the wrong address and they say that are not responsible for it this place sucks balls

Thumbnail of user nataliyac
New York
1 review
11 helpful votes
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July 7th, 2015

I orderd my stuff from this website on June 24,2015. It said that the shipping in US is 3-7 business days. I live in NJ and this was shipped from Dallas, Texas. So, I assumed that it would take approximately 4-5 days. After waiting for already a week, they had send me an email saying that they shipped it only on June 29. I was very disappointed and curios of why it shipped a week after the purchase. So I of coarse did not give up but waited I still waited for another week. They send my the tracking number and when I tracked it, it said that it will come on Monday July 6,2015. So this is already 3 weeks after. On Tuesday, the next day that it should have come, I was waiting patiently but it still did not come. I called my local USPS and they said it is still in Dallas. I was confused and upset. Then I had went on the website to email the company but the website apperently was not working! Now I am just angry that this is all a lie and fake. I still never received the package and if I don't, I will write it up to the police department about my situation. However when I contacted them through my email, they did apoligize and said that my package is on it's way. But in order for me to beleive this, I have to just wait and see what's going to happen in the future. If I get everything correct, I will be sure to say it on my next ShopMissA reveiw.

Thumbnail of user ardasfriendc
Australia
1 review
1 helpful vote
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October 7th, 2022

So basically it removes your cart after you havent been on the tab for a few days/hours. Sometimes it even deletes you wishlist

Tip for consumers:
i live in australia and it always says the us price in the checkout. you can change the prices when shopping but it goes to us in the checkout.

Shipping
Thumbnail of user christined1277
Canada
2 reviews
3 helpful votes
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September 16th, 2021

UPDATE
I was reimbursed the cost of my order fairly quick (within 10ish days). They were extremely remorseful for the way my order got to me and were generous when it comes to future purchases that I may make. Because of their quick response, reimbursement and a sense that they actually care for their customers, I am bumping their rating to 5 stars. I am happy that this had a good ending. While I can't give an opinion on the actual makeup etc at this time, I can say that their service etc is very impressive and helpful.

Original post;
I received my order yesterday. It was 94.93 CAD. I paid to have it shipped quicker. That didn't happen, and when I was notified to pick my package up at the post office, I was also hit with a COD charge of 14.10, apparently from DHL, with the excuse they had to pay customs. My package when ordered weighed 3 lbs (they said on the order sheet), but somehow jumped to 4.8 lbs which incurred another charge at customs. I can say with certainty that it sure wasn't the professional packaging that made up the extra weight. Sadly, that's not even the worst part of this whole scam. I provided pictures here of what I received yesterday. Perhaps I got what I ordered but I cannot tell. Obviously they don't know how to package anything, nor do they know what bubble wrap is... I don't think their priorities are the customers or their products, it is only the money they receive. I'm pretty disgusted with this experience. I have demanded a refund of all charges I have paid, and if they want their crap in a bag back, they can send me the funds to ship it back, including the packaging cost. I doubt this will get resolved to my satisfaction, but if it does I will update this and even change my rating to one of satisfaction. Until then, BEWARE OF THIS. Btw, their products, from what I can actually see, are dollar store quality. But for the price I didnt expect much. I did however, expect undamaged products that were intact and useful. I could rub the bag on my face I guess

Products used:
Nothing, everything was damaged

Service
Value
Quality
Thumbnail of user unu
GB
1 review
0 helpful votes
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April 14th, 2019

Ordered for delivery in the uk items came within 10 days all seems fine my daughter loves the items.

Thumbnail of user jessicah637
Pennsylvania
1 review
3 helpful votes
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April 25th, 2020

I've NEVER gotten an email or tracking & they took my money out of my account! Never got package.$40

Thumbnail of user vivianar
Washington
1 review
8 helpful votes
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December 20th, 2014

Ordered some gold earrings and a gold ring. Left my ears and finger black and green. I've worn costume jewelry before and this has never happened.

Thumbnail of user tymbera
Washington
1 review
0 helpful votes
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August 13th, 2021
Verified purchase

Love everything I ordered received in about 14 days. They haveazing skincare cleansing balm I'm in love with.

Thumbnail of user kristinam117
New York
1 review
0 helpful votes
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August 22nd, 2018

I've bought over roughly 20 items from them over the span of like 8 months and I love them so so much!

Thumbnail of user roxannef11
Missouri
1 review
2 helpful votes
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August 8th, 2018

I've had many orders from Miss A.
I've not had a problem at all.
All items have been accounted for.
Packing has been exceptional!
Very fast service.

Thumbnail of user whitw2
Tennessee
1 review
3 helpful votes
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August 22nd, 2015

I got everything I ordered within a week. All was intact. It was packaged soo well! I loved everything. The prices are unbeatable as well,

Thumbnail of user hoomya
AE
1 review
0 helpful votes
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June 16th, 2019

I wish I knew I about this website, if I did I would never bought from them!
Never got my shipment and my money back! My order was over 30$

DO NOT BUY FROM THEM!

Thumbnail of user kristins104
Arizona
4 reviews
9 helpful votes
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September 20th, 2018

Shop Miss A is a great store my order came quick and I am satisfied with my products. Everything was packaged good so products wouldn't break.

Thumbnail of user agnesep
Italy
1 review
4 helpful votes
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August 12th, 2015

I asked for some problems with my account and they immediately helped me to solve it. Completely satisfied!

Thumbnail of user katec54
Canada
1 review
6 helpful votes
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March 11th, 2017

Sent an order in about a month ago and I still havent received anything even though it's only supposed to take two weeks

Thumbnail of user ninat44
California
1 review
5 helpful votes
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March 15th, 2019

Never got my order; customer service is $#*!ty and does not take responsibility. Don't bother wasting your money with them

Thumbnail of user priyag13
India
1 review
2 helpful votes
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June 28th, 2018

It's a scam, don't waste your money... Rude staff, careless service. I have not received my order and wasted energy to check local post offices.

Thumbnail of user dorig1
New Jersey
5 reviews
10 helpful votes
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January 14th, 2016

I was kind of scared to order from them at first, but i dont regret it at all i'm in the process of making my 3rd order!

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From the business

Explore your personal styles. Enhance your complete lifestyle. MISS A, world's No. 1 "fast-fashion" retailer, provides an unprecedented selection of today's fashions, always changing and always in style. Visit http://www.ShopMissA.com/

The price formula that is being offered to our customers - "Everything is $1" - lets every MISS A shoppers enjoy a fun and exciting environment to shop and also makes them cherish the moment being in MISS A. It is amusing and welcoming, which allows our customers enjoy their shopping experience at MISS A.

We are living in a world that is changing all around us. It's very fast. So as in the fashion world. To continue to blossom as a growing business over the next years, we must look ahead, understand the trends and changes that will outline our business in the future and move promptly to prepare for what's to come. We must get ready for tomorrow today. Creating a specified long-term destination for our business and individuals is our 2014 mission.

Our vision for MISS A is to become the world's leading fashion brand for all ages. MISS A is striving to meet the demand of every customer who desire to explore innumerous selections of trendy fashion accessories. Building on the company's extraordinary success, a store opening programme will begin in 2014, averaging 25 new stores each year

Company Representative

Thumbnail of user baikb
ShopMissA R.
Typically does not respond to reviews

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