• Miss A

Miss A

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Overview

Miss A has a rating of 2.0 stars from 296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Miss A most frequently mention customer service, tracking number, and business days problems. Miss A ranks 752nd among Cosmetics sites.

  • Service
    56
  • Value
    55
  • Shipping
    57
  • Returns
    31
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
60
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How would you rate Miss A?
Top Positive Review

“Best deals and fast shipping”

Rebecca P.
12/4/21

I've been shopping from this site for years and I've never had a bad experience. Products can be hit or miss but the reviews that other shoppers are able to leave on each product are extremely helpful. It's very easy to weed out the good products from the bad. My orders have always been fulfilled surprisingly quick, and products are full size and good quality. I've found a few of my favorite go-to items on here, including a liquid eyeliner that is to DIE for. I even bought 2 extra as a backup in case they run out of stock (:

Top Critical Review

“Breaking oklahoma law”

Linda M.
8/7/24

Refused to take my tax exemption card. I guess because their corporate office is texas they don't think they have to follow oklahoma tax laws

Reviews (296)

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customer service (56)
Thumbnail of user reagand1
Washington
1 review
8 helpful votes
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June 30th, 2016

The shipping is quick (which is saying a lot since I live in Seattle, Washington and the stuff is coming from Texas), the overall quality of most of the products is definitely over $1, and the website is really easy to use. Overall, Shop Miss A is a unique online dollar store I would definitely recommend trying out.

Thumbnail of user lillya13
South Africa
1 review
10 helpful votes
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June 12th, 2017

I placed my order 14 April 2017 now it's 12 June and I STILL HAVE NOT GOT MY ORDER! That's my money thrown right into the bin! Never ordering again! If you order from them know it's 50/50 chance you'll actually get your makeup.

Thumbnail of user candyk6
Massachusetts
1 review
13 helpful votes
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August 3rd, 2016

I placed an order on the 26th of June it's now the 3rd of August, I checked my tracking number and it said it will arrive on the 9th of August! Shmm... On the site it says you will receive package 7-10 days from order! I also bought from BH cosmetics on the same day and received that package last week! So why does shop miss a take so long?... Because they SUCK!

Thumbnail of user lilyf9
Canada
1 review
12 helpful votes
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February 19th, 2016

I made an order that came up to $34. Later when I checked my credit balance they took out $49. I tried emailing them but they brushed me off. On every confirmation email, and order pages it says $34. No where does it say "prices may change"
DO NOT ORDER FROM SHOPMISSA

Thumbnail of user baikb
ShopMissA R. – Miss A Rep

Hi Lily!

Did you happen to be shopping from another country? If so when you order on the website it shows in US Dollars, but will be reflected in your country's currency when it appears on your bank statement:)

If you have any other questions let me know!

Thumbnail of user hadiyam1
Georgia
1 review
7 helpful votes
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September 30th, 2015

The products are a hit or a miss, but I always research before buying anything, so I USUALLY get the hit items. I will say this, the colors are WAY different on the website then real life, and idk if they Photoshop and brighten it or something. The thing I hate the most is the shipping. From the three times I ordered from this site I always had probs with the shipping! The first time was great, it came in two days, the second I got it in two weeks because it "delayed", the third time I didn't get a tracking number (they sent me an email it has been shipped)so I can't keep track of when its coming and I asked them for it two days ago and they still haven't replied! I need it because if it gets delayed again I know exactly where it is!

Thumbnail of user taneeshat
Iowa
1 review
4 helpful votes
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July 28th, 2016

I've ordered from the several times & have never had any issues... i love the products some of them are quality some aren't but what do u expect for items that only cost a dollar.

Thumbnail of user tracyh191
North Carolina
1 review
0 helpful votes
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June 27th, 2018

Very poor customer service! My grand daughter ordered lipstick & recvd nail buffer. Sure they credited her $1 but she still has to pay for shipping. Very disappointing

Thumbnail of user elliota14
Iowa
1 review
4 helpful votes
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February 19th, 2016

I ordered my stuff on February 8th & received today. Nothing was damaged or lost. Everything was there & very good quality. So nice to get tons of makeup for $15. Will more than likely order again.

Thumbnail of user baikb
ShopMissA R. – Miss A Rep

Wooooooooo so happy you're enjoying your products!:)

Thanks for shopping with us!

Thumbnail of user kaylaaa
California
1 review
25 helpful votes
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October 3rd, 2017

Ive read so many bad reviews on here and I have absolutely no idea why? Dont listen to them, try it out for yourself first. Ive been using shop miss a for a few months now and Ive ordered 8-10 packages and every single one has come on time with all my items nothing broken, chipped, or Anything missing. They always charge my card the right amount and the shipping rate is so fast! My larger hauls take a little longer than my smaller hauls. Example; I ordered one pair of sunglasses and it got here 3 days later. But with my bigger hauls like $40 ish it takes 5-7 days max. This store has wonderful quality things especially their bags and brushes. For a cheaper price, its much better than wish, what you see is what you get. The only complaint I have is sometimes the lipstick swatches arent quite the same color but through a screen its hard to tell and the reviews on there let you know if its a product to stay away from. Shipping charge is cheap and I love that and you cAn get free shipping over $35. All in all I love Love Love this site and will never stop shopping here. Best beauty site ever.

Thumbnail of user kylies15
Canada
1 review
32 helpful votes
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February 23rd, 2017

I was kind of nervous ordering since I saw so many negative reviews, but I decided to do it anyways because I know a few people who have purchased eyelashes from this website. I got my order in a little over a week. I live in Nova Scotia so tracking wasn't available once my package had left the US. My stuff was double wrapped to make sure nothing broke, and well packed (they grouped similar items together and didn't just throw it all in a bag). I got 28 items, and none were missing. I got some charms for my pandora bracelet, some eyelashes, and some makeup. All of it was unopened and exactly what I ordered. Some of the makeup items looked extremely different (shades/colours) than they did online, but that's not their fault, I should have done more research. Overall, I'm super happy, I'll definitely place more orders in the future because even with the USD to CAD conversion, their prices + shipping/handling are really good. I never leave reviews but I felt like it was a good idea to put it out there that not everyone will have a bad experience with this website.

Thumbnail of user jaimied
Canada
1 review
11 helpful votes
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October 10th, 2017

If you are shipping outside the U.S., they do not show tracking information to the final destination. And the company says "it's not our problem or responsibility" for delivery once it's left us.

Thumbnail of user lucyd59
Ohio
1 review
10 helpful votes
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June 20th, 2018

I ordered 6 items from miss a5 canvas makeup bags (as a little gift for each of my friends) and a printed scarf as a birthday present. I was a little skeptical as everything is $1 i was thinking that maybe the makeup bags would be very cheap or not look like their pictures, but i received my order today and everything is exactly how it looked! The makeup bags hold basic makeup products (foundation, concealer, mascara, a few brushes, setting spray) and are made of a very nice material. The scarf is very soft and the print is colorful and cute! I would not expect any of this to cost only $1 at another store. The shipping was reasonable, $3.95 (i do live within the continental US) and my order arrived 2 days earlier than the estimated date. The packaging was very thorough, with a layer of bubble wrap and tissue paper, which makes me feel better about possibly ordering makeup or other delicate items. All in all, i am extremely happy with my order from miss a and will definitely be ordering again!

Thumbnail of user nevaehs8
New Jersey
1 review
2 helpful votes
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February 3rd, 2022
Verified purchase

Reading all the reviews after I have bought from this website as my first time I was horrified, I was expecting the worst and about to disbute the whole order to my bank. But I'm so happy I waited and received ALL my products in great condition, earlier than I expected even with a shipping delay because of snow in my area (For reference I'm from New Jersey too so I'm kinda far), And pretty good quality for 1 dollar makeup. The only complaints I have is some of the items I bought colors look different from the website and really small but I'm very greatful and satisfied.

Service
Value
Shipping
Quality
Thumbnail of user juliaw71
Australia
1 review
35 helpful votes
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January 29th, 2018

So I ordered from shop miss a about 3 times before, I live in Australia and was nervous when I read the reviews about the shipping, imagine my surprise when I recieves my packages 7-10 business days on average, one time I had a few wrong items in my box so I sent a Email to customer service, they were so kind and replied within a day, we exchanged emails back and forth and I never needed to wait for more than a day to receive an email back, at the end I got a coupon code for the wrong items in my cart, would highly recommend, I have orders 2 boxes worth of stuff recently and tracking says it will arrive soon (max 10 business days)

Thumbnail of user girls3
Florida
1 review
7 helpful votes
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July 13th, 2016

Placed an order on June 29,2016, today is July 13th at 9:38 PM and it tracking data said:
Tracking history
7/12/16 4:19 AM GRAND PRAIRIE, TX ******* Departed Shipping Partner Facility
7/11/16 6:55 PM GRAND PRAIRIE, TX ******* Arrived Shipping Partner Facility
I have checked back and no other data is available, and I am not sure of the status. This is very disappointing as I took at least 45 minutes to an hour to carefully select items from their site but I am sorry that I can't recommend this website.

Thumbnail of user lisaj78
Ohio
1 review
4 helpful votes
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November 15th, 2015

I bought 6 pairs of lashes and am very pleased with them. I can't believe they can sell them this cheap! They stay put all day & feel light! Just like Ardell!

Thumbnail of user giseller
Texas
1 review
4 helpful votes
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June 23rd, 2016

I placed my order on a Saturday then 2 days later my Items got shipped and recieved tracking number and Tracked my order and it's in New York and my estimated delivery is 4 days until it arrives at my Parcel. So far so good hopefully it arrives in 3 days so i get them this Sunday June 26

Thumbnail of user shannonm59
Maryland
3 reviews
8 helpful votes
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February 12th, 2016

Ordered my items(33 of them) feb1st recieved tracking number feb5th items were to be delivered feb 11th items never came looked on the internet to track my items only to find out the new date of feb17th items are still in the same spot since ive last checked!

Thumbnail of user baikb
ShopMissA R. – Miss A Rep

Good Morning Shannon!

I'm so sorry about your order, but I'd be happy to help you out with this! Let me know:)

Xoxo

Team Miss A

Thumbnail of user aliciab191
Australia
1 review
3 helpful votes
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May 13th, 2020

On April 9th I placed my order and they took the money out of my account. It was $40 worth of stuff which may not sound like much but I barely get $60 a week from my job and I wish I had never wasted my money on this useless scam of a website. Today it is 14th May and the last update is telling me my package is somewhere overseas in a random warehouse and that was the last update I got which has been the same since May 1st. I'm really disspointed that they scammed me for my money and took it and never bothered to actually send the package. I knew the shipping process would be ahwile but this is ridiculuous they're American based and I've actually managed to order products weeks after the order from Miss A, from stores that are also American based and they came before this package and i'm just thinking that it's never actually gonna show up. Waste of time should have gone to a more reliable place that actually gives you something when you purchase it.

Thumbnail of user anissat2
Georgia
2 reviews
17 helpful votes
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July 21st, 2016

I placed an order on the 17th of June and everything seemed fine. I got my tracking number and awaited delivery of my purchase. My tracking number stated that on the 28th of June my order was placed in my mailbox but when I checked the mail it was not there. I was then told that sometimes packages get marked on delivered as they get put on the truck to go out for delivery but could actually be delivered up to 2 days after the fact. I did not question this as it has happened before. Unfortunately a month has gone by and I still have not received my package. I contacted Shop Miss A through their website messaging system which always appears to be offline and I sent them an email from my email address Sunday evening. They said I would have a response within 24-48 hrs Mon-Fri. Thursday still not having heard anything and unable to locate a contact number I reached out to them on Facebook. This is the only response I received.

"According to USPS your package was delivered on June 28!
You will need to speak with your postal service and have them help you locate your package! "

They sent me a &$#@*&! Sad emoji and exclamation points. I had such high hopes for this website and had already had future orders planned. But I will never ever order anything from this site even if my package shows up sometime this year because of the quality, excuse me I mean lack of quality customer service.

Tip for consumers:
Dont use it

Service
Value
Shipping
Returns
Quality
Thumbnail of user dyf
Maryland
1 review
8 helpful votes
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June 17th, 2019

$200 order placed on 27 May and still not received. I've contacted the shippers (USPS and DHL) and both stated they didn't have the package it was with a 3rd party and requested that I contact the Shop Miss A. I have gone back and forth with Shop Miss A since 12 Jun and they keep telling me I need to wait and refuse to either resend the order or work to locate my package. Don't waste your time with them I will be disputing the order with the bank. Their shipping methods have steadily gone down hill and their lackluster customer service isn't helpful to the customer.

Thumbnail of user olgaa9
North Carolina
1 review
1 helpful vote
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April 6th, 2017

I got my order, and everything is perfect, on time, all the merchandise wad in perfect condition I love it, and so happy with you Shop Miss A. Thank you Guys. The best product

Thumbnail of user erinr409
Canada
1 review
9 helpful votes
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June 11th, 2022
Verified purchase
• Updated review

UPDATE: June 8th, 2022 marked five months exactly since i placed my order. I still have not received my order. I contacted Miss A once again and was told there is absolutely nothing that they can do for me. They won't replace what I didn't receive and i presume is now lost, and they told me that I would have to track it down myaelf because it has left the US. DO NOT ORDER FROM THIS COMPANY

Products used:
Still have not received. It has been over 5 months

Service
Value
Shipping
Returns
Quality
Sketchy
February 14th, 2022
• Previous review

I placed an order with them 5 weeks ago and I still havent received my parcel. When i contacted customer service, the rep was a patronizing and condescending b! Tch. I won't be ordering from Miss A again.

Tip for consumers:
Don't bother if you expext your items to arrive in less than 2 months

Products used:
Didnt receive my package

Service
Shipping
Thumbnail of user claudiag205
Texas
1 review
1 helpful vote
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March 24th, 2021

I've ordered twice from them before. First time was a breeze but both times they missed items and gave me back store credit when I'd contacted them about it.

This is my third time because you cant beat their prices and the quality of their cheap items are quite decent. Ordered March 13, just got confirmation on March 24 that I'll be receiving April 4.

Um... I'm in the same state as y'alls head quarters. I'm way too far from Dallas otherwise I'd go to the shop in person. I had better service from y'all when I ordered both times while visiting family in California.

Also what's the point of getting store credit? I literally paid for the items that weren't put in my order and I'd rather have them in since they said available on the site AT THE TIME that I bought it. If said items weren't please advise the customer. Lastly, since they seem to miss items in my orders and, hopefully third times a charm, I dont see a point of store credit anyway. For what? To have THAT order only be half completed?

Tip for consumers:
Order with caution. Make sure that they got EVERYTHING right in your order.

Products used:
All

Thumbnail of user jayt63
Ohio
1 review
5 helpful votes
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July 19th, 2016

I've placed 7 ordered with this company, and my opinion of them has gotten worse with each one. The first 3 ordered were perfect. Got all the items in the correct colors and sizes I wanted. By the 4th order, wrong items were getting sent. If I ordered an item in a specific shade, they'd send me a totally different color. My last three ordered has broken items that I had to send in proof to get reimbursement for. They offer a full refund or store credit. It does take a while for customer service to get back with you, they say to allow 48 hours between responses and they don't reply on weekends. Then wait 24-48 hours for the store credit code to become active. My last order I placed on the 6th of july, and arrival date is scheduled for the 22nd. It didn't ship til the 14th! And it was a fairly small order. I usually received my shipment from them in less than 10 days, but this one is taking 2 and a half weeks for some reason. The products I've received are good quality when they're not broken or the wrong size.

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From the business

Explore your personal styles. Enhance your complete lifestyle. MISS A, world's No. 1 "fast-fashion" retailer, provides an unprecedented selection of today's fashions, always changing and always in style. Visit http://www.ShopMissA.com/

The price formula that is being offered to our customers - "Everything is $1" - lets every MISS A shoppers enjoy a fun and exciting environment to shop and also makes them cherish the moment being in MISS A. It is amusing and welcoming, which allows our customers enjoy their shopping experience at MISS A.

We are living in a world that is changing all around us. It's very fast. So as in the fashion world. To continue to blossom as a growing business over the next years, we must look ahead, understand the trends and changes that will outline our business in the future and move promptly to prepare for what's to come. We must get ready for tomorrow today. Creating a specified long-term destination for our business and individuals is our 2014 mission.

Our vision for MISS A is to become the world's leading fashion brand for all ages. MISS A is striving to meet the demand of every customer who desire to explore innumerous selections of trendy fashion accessories. Building on the company's extraordinary success, a store opening programme will begin in 2014, averaging 25 new stores each year

Company Representative

Thumbnail of user baikb
ShopMissA R.
Typically does not respond to reviews

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