Shop Your Way

I will never use this credit card again in my lifetime and I encourage everyone to do the same! First off, I have NEVER disputed a credit card charge until this past December. I submitted a dispute in January regarding a charge from December. Went back and forth with the cc company, provided everything they asked for and pictures to support my claim. Received dispute letter from cc today and they have "no recourse available to recover the funds" so dispute is closed on their end. You, the customer means nothing to these people, use your credit lines elsewhere

This started in October. There was a charge on my account which I did not make nor authorize.
It was clear I did not make given there was a foreign transaction fee attached. I live in NC and the company was located in Delaware, so how on earth could I have possibly purchased the service since it was made overseas? There have been several calls made to Shop Your Way and 3 letters I have received saying I am responsible for the charges. (Which I have already paid by the way.) And they are refusing to give my money back.

Just like many others posting on this site, I have been unable to redeem over $47 dollars in rewards that I earned through purchases. I have made countless number of phone calls, sent emails and snail mail to no avail. I have spoken to several reps who seem willing, but unable, to help. As of last communication, the issue was blamed on IT and the buck was passed on to that department. I won't be using this card ever again. Sears used to be a great company - no wonder they are now gone. I had to select a rating on 1 as no selection or Zero was not an option.

It took me MONTHS to make a purchase of my $65 rewards credit. Everything I was interested was either not in stock of not available for shipping or in store pick up. I would call and ask fore help and would be on hold for long periods of time, got disconnected and/or get someone that could not speak good enough English to make it through a conversation. It was the most frustrating and annoying process I ever experienced. Felt more like a scam than anything! You could not even use your rewards to put towards your balance on your credit card bill like other credit card reward offers allow. This is a joke and I will never use this card or service again! Total SCAM!

After getting over $30 in rewards, I ordered a carpet through Kmart. Never received an email from Kmart saying I can pick it up.
Made another order through kmart for a $33 pillow, order was cancelled in the next week, did not receive my points back.
So, accumulated over $60 in rewards and took the necessary steps to redeem it but got nothing. Just wasted time looking for eligible products on their website, and trying to contact them for help.

These people are trained to verify ALL your personal information but provide very little support. I was barely able to remove a mystery person's name from my account, but, when I asked how did their email and name get associated with mine in the first place, well, customer service was very sketchy about that, but protected the privacy of the mystery person. And, my points are missing from the past few months, so, could the mystery person work directly for Shopyourway.com???? You decide, buyer beware.

Sears sold us a bad expensive fridge so part of their so called fix was points here. First all good crap cannot be redeemed with points, then we get an ice maker and its broken. Now I try patio cushions and stuff. I order three matching cushions and they send one and cancel the others. They also have the rest ot the order screwed up and when I finally get customer service I cannot understand a word she says and I'm still waiting for the email I requested.

Never again we should have sued over the fridge!

Had unauthorized use of my card posted to my account. Spoke with four different reps on four different occasions who all advised me there would be no charges and no interest paid while the investigation was underway. Not only was I charged payments, I was charged interest. They sent communications to the previous address I lived at which hasn't been on file for over four years and I have proof yet they lied about that as well. Their whole scheme is to lie and steal. Do not do business with these crooks.

Advertising big and bold that you get $100 cash back in rewards. Minus the fine print! After delivery of your appliance, you get $10 a week for 10 weeks. Each $10 expires at the end of that week (in other words, only good for 7 days). You can forget about accumulating any points ever again! Sad, sad that is come to that for Sears. Not saying I won't buy, but I will not even consider their shop your way rewards in my purchasing decision.

I have had my Sears MasterCard now known as Shop Your Way MasterCard since 2013. In all this time I have only recently reported one dispute. I furnished supporting documents, unlike the disputed vendor, and my credit card company chose not to support me. I believe it was just easier for them to process the charge rather than support their card holder. I am very disappointed that the credit card company I have used for 8 years has so little value for me. I regret having to close my account, but I see no reason to stay with this company.

Do not get a credit card from them. I've had so many security issues with the website that it is scary. They have no customer service agents to help. The credit card is through Mastercard and CitiBank. I expected more from these companies and am shocked they've partnered with such an awful, unhelpful and unsure website. If you don't want you credit card info to be in danger, don't get their credit card OR use any other credit card on their website. They just do not care about customers at all. Awful. Frustrating. Infuriating.

I came here to read other reviews of Shop Your Way, simply because I can't figure out how to use it! I'm confused as to where I go to see the dollar amount that my points are worth and how I apply them in the cart? And, a few items say they are eligible for free shipping but then there is a cost for shipping. Much of what I am seeing is not much of a deal anyway. I would like to close my account I think and get a better rewards card. Something more simple. I like cash back or gift cards that you can use in store. This shop your way is definitely not how i want to shop. I'm nervous to put in an order from previous reviews, if I would even get my order shipped!

I paid off balance a $2. Bill was sent to me. I called they agreed it was a mistake. Bottom line they sent to credit bureau as missed late payment. My score went down 97 pts. I called wrote letters for over a yr. Nothing resolved. They gave me the run-around. Horrible people in resolving problems that is their fault.

I earn 53,000 points on my purchases. I signed up for Shop Your Way to redeem. What a bunch of bull$#*!. I was told I had no points (even though my statement said I do). They pulled up my home address and said my account points are given to my mother because she lives in the same house as I do. What? She has her own credit card that is not linked to mine. Why would they give my points to my mom. There answer to help me was "go home at talk to your mom". Horrible customer service.

Been trying for weeks to reach their Customer Service to cash in my points. Automatically get put on hold with music then after ten minutes get a message "nobody available to take your call, please call back at a later time". Calle at least a dozen times.

I'm wondering if they're still in business. I have about 100,000 points to cash in.

I never joined shop your way and I get calls that do not say anything. When I call the number they say thank you for calling shop your way. Well, I never signed up for it! You have to sign up to make any comments on their site which is just all ads for Buy MORE NOW. They are annoying at the very least with no way to contact anyone who can help. I would stay away from them.

I gave them one star due to their horrible customer service, both online through messaging and on the phone via the number on the back. I created a new email account as my old one was full of spam and I want to delete it. I have changed that email over and over, sent complaints over and over only to be told to contact tech support via the number on the card. Tech support says it's fixed, but it never is. I reply to messages sent to the wrong email yelling and cussing in capitol letters to stop using that email! This has gone on for months. I think my only option now is to cancel my online account, then start a new one, just like I had to do a few years ago. What a bunch of inept morons!

We had opened an account several years ago to buy a riding lawnmower from Sears. We paid off the mower and never used the account again. Several years later, someone has hacked that information and put several charges on it in a different state. When we first called, we told customer service we did not recognize the card as being ours. After several calls, we figured out it was this old account from the mower. We have called several times, and wrote a letter indicating these charges were FRAUDULENT but, even though they say they will take care of it, they never do. We continue to get calls and letters for late payment. I am very frustrated with this company in general. DO NOT USE THEM!

Please ditch this card if you have one. I have over ******* points and for the past 2 weeks I can not redeem my points. I want gift cards and I have tried to redeem on any brand of gift cards, even the most useless ones. All I get is "Order cannot be completed at this time". I discussed this with Customer service. They told me to try tomorrow, but the same issue. At one time they said I'm on VPN, which was not. I have logged in on different mobile devices, laptops, in different cities, and on different common provider networks. Nothing. Can't redeem. This is a useless, very frustrating program. Don't do it or get off this useless Shop Your Way. It is a scam.

In my first review, I complained that the Shop Your Way program had so many limitations that it was as good as useless. You could only use points on a few useless items on Sears' website.
Today, in addition to those useless items, you can use your points for anything on the website, either sold by Sears or second hand merchants. Best, you can exchange your points for a wide array of gift cards (sorry, Apple is not one of them).

The best rewards program for saving money, by far, easy to earn points from sears, kmart, or their online partners, FREECASH gives you extra discounts too. I've gotten several thousand dollars in points from them in the last few years. It's legit.

Makes shopping very enjoyable with Sears and Kmart! And the savings are out of this world! I don't know anywhere else that rewards shoppers like this!

About 4 months ago (in april, it is now july) i ordered a T-Shirt and a pair of pants. The pants just now came TODAY, with the shirt still not arriving.
I have sent multiple emails to their company about it, and although it takes them a few days to respond, they have been at least a little bit friendly when i've been rude af. However, I've asked for a refund 2 different times, and they said they "could not do refunds as the clothes have already been shipped" and that they "would make sure i get my clothes."
The clothes are very cute and affordable, but the time it takes for them to ship is tremendously long.
I don't recommend this place.