Shop Your Way

No REAL help... Just teases about return calls or the usual from an incompetent company instructing you to use the USELESS automated systems and/or FAQs... Maybe answering an email after a few days then going into Never-Never Land with no follow up.

Whats the point of trying to buy something when 'Delivery not Available' on every single damn item? The Sears near me is about 5 min away at the mall. WTF

It is unfortunate that this service is so horrifically unfriendly. Shop your way doesn't even make an attempt to better this service even after all these negative reviews. My plan is to make sure my shipper does NOT USE THIS SERVICE! Problem solved.

You can play instant win games for free points and they give you surprise points all the time which are free money to spend at Sears and Kmart! I've gotten hundreds of dollars in free stuff!

I started using my shop your way card to get rewards the rewards card has only 15 numbers. I'm done and will no longer use my card. No help anywhere. They do not care about the consumer's. Good bye

I tried to redeem my points today for the 1st time ever. They charged my card instead of using points. This was not discovered until I printed receipt. All attempts to edit or cancell order have been useless. I NOW HAVE TO WAIT TO SEE IF CHARGE GOES THRU & DISPUTE IT. Order #*******

Purchased over $400 in points July 2018. All went well. 2nd purchased $171 in points in August 2019. That was a disaster. They charged my credit card! SHOCKER. It took me 4 months to clear this up. Sears/syw does not have a way to reverse the charges from my credit card and place them against my points! WHAT?! After 4 months of calling SWY/Sears and CitiBank and cursing like a mad person, Citi Bank decided to credit my credit card.
(To my advantage: This is interestingly. Because Sears had no way of going back into their system to charge the purchase to the points, they ended up losing. Because the bank credited my credit card, and I ended up with an $171 in points that I can now use for future purchases! Go figure.

I WILL NEVER USE THIS SEARS/SYW CARD AGAIN! It is not worth my time and stress. All the items are OVERPRICED anyway!

They closed my account for no reason with no explanation. I spoke to them on the 2nd of the month saying that I misplaced my card iin my home and asked them to send me a new one. They said fine look for it in the mail then I get a email stating my account is closed. I have zero balance and always pay on time, furthermore the person I spoke to on the second of the month NEVER said a word. On hte 6th my card was cancelled. I'm planning to go out of town and very welled planned to use this card and they tell me the account is closed as of the 5th after the call. HORRIBLE COMPANY they just $#*!ed up my credit score with no warning or regards to their customer. NO WARNING, NOTHING and they say there's nothing they can do. I'm trying to buy a house. I work very hard to keep my credit in order NOW THIS!

Don't shop here! It's a scam. Ordered 2 phone covers. They took my money but never shipped anything. Currently trying to get my money back but I'm sure it's gone.

Amazing how f#cking stupid these people are. I just want to pay the goddamn bill! It's nearly impossible. I'll never buy a thing again with this stupid catd.

I can't get a hold of a human to report charges I never made and their robos keep harassing me. I have tried to contact them a dozen times. Do not sign up for this headache of a card.

Currently shop your way is undergoing account number changes, yet, because I receive my statements online I was not aware. No notice was sent to my residence and customer service REFUSED TO SEND A NOTICE OR identify a way I could get the new full account information ( ie send it to my email on file). So, I must call in to receive information because online statements are not available! This is UNSAT! Sears SHOP YOUR WAY SUCKS!

I was a cardholder for 6 years. March 2023 they offered a promotion for 90,000 bonus points if you spend over 300.00 in a billing cycle on travel or entertainment. I signed up and bought theme park passes. A month passed and they did not award the points. I called and they advised I did not sign up for the program, which was a lie. I finally escalated the issue to a manager that determined I did in fact sign up and the next day I was awarded the points. 1 month later I purchased more theme park passes and again was told I did not sign up. This time it took 3 weeks for someone to help me and the points were awarded. I went through this FIVE times with purchases but was only awarded twice. I was tired of fighting and called to cancel the card. The agent begged me to keep the card and he would have a manager call me the next day. No one ever called. I called back and was told there were never any notes in my account and that they would have a manager call me the next day. Ten days later I called them back and they said they knew nothing about my calls, points or even the program. She claimed to be a manager but was very nasty and rude. I cancelled the card with the nasty manager. They made the promise to pay points and refused and lied about it. I could have used a different card and been compensated. I will never use them again. TERRIBLE!

They lower my Credit Line two times for no reason I always paid on time this is the only Credit Card taking this action i will never recommend they are set up to damage your Credit by doing this on this difficult times

This is the worst rewards program I have ever seen. States I have over a hundred dollars in rewards but I can find no way to redeem them and can't get any help online or elsewhere. This is a SCAM!

Run a away! As far as possible! The most horrible financial service you could receive ever. Tons of advertisements booming your emails which made key information invisible. Always have technique difficulties to download your statement so you do not know what was going on.
Most importantly, they provide very confusing terms, tricky traps, and very unprofessional communication so it is so easy for you to violate something and get charged a huge amount of fees(I was charged about 2,000 for 4000 purchase!).
It all started with a visit in a Sears store where you were told you just need to register for an account, set an Autopay, and pay every month until the balance is cleaned. Then the nightmare began. You went to Sears again for something else and were told you could still have a 2-year payment without interests. You allowed them to set up everything for you. And then someday you noticed you got charged 2,000 interests! You called them and were told it is because the second purchase were not qualified for the no-interest service so anything you paid went to the interests first and thus the amount you paid could not cover the full amount. This was not consistent with what you were told in their store at all! You asked them to tell you what was the second purchase and why it was not qualified, and were told they could not give you anything unless your statements. They could not even email your statements but only mail to you that takes weeks. I closed my account immediate after this. If you still want to do business with them, good luck.

This card is the worst. They give you offers without interest so you can make the purchase and then they charge you interest, they make strange accounts on the statements

I sent my post office money order for $58.78 first class mail overnight delivery on march 11/2022to be delivered on march 12th at 6:00pm. I called the us postal service customer service yesterday. The recording said letter was picked up at a postal facility in Louisville ky ******* on march 14th at 1:39am and signed by A wilson. My card was blocke immediately and my csrd is delinquent while shop your way is still waiting for the US postal money order to clear for funds to be released. I never heard of such and have no clue why shop your way mastercard did this to me. When i told them last night that this was sent overnight delivery on march 11th, they tried to deny it. Are banks putting mastercard in delinquency just one day, two days late? And as they said even ONE HOUR LATE? I paid $26.95 overnight delivery that may had been delivered two days late? It was picked up on the 14th not the 12th.

My name is Tony Zaitona. I used shops your way sears credit card, & I like the rewards points from shopping, but when I tried to find out how much points I collect, I couldn't find it in my computer, then I called service department they transferred my call three times to give me the answer, then when I went to sears for purchase there told me that I should use my points before to be expired, & I get mad because all other credit card companies There points NEVER expired, this is bad deal, that is the reason I decide not to use sears credit card unless they fixing the problem.

I bought an oven from a Sears store. The deal was that I could get $50.00 off of the purchase if I opened a Shop Your Way Account. So, I did. I payed the full amount of the oven less $50.00 within the first billing cycle. Now they are billing me $50.00 and adding late charges. I have called three times to explain that I was supposed to get the $50.00 deducted off of the sales price for opening the SYWA. I have paperwork to prove it.
I have been told it will be credited on the next billing cycle. Three billing cycles have passed and I still haven't been given the credit. I even called the salesman and he couldn't do anything about it and he gave me a number to customer relations. I have not called customer relations yet. Also, every time I called about my account balance I was put on hold and the representative never came back to me. I would be put back into a wait state waiting for another representative. I wish I would have never bought anything from Sears. They are not standing by their promise. Sears can not be trusted. Buyer beware!

SYW is nothing but a scam. You are limited to buying the crap seconds Sears has and then you are grossly over charged for the item. This is nothing but a scam and it is ILLEGAL. Please write your AG and the BBB to report SYW and Sears.

This company is the biggest scam for dooping people out of their rewards. Customers need to be aware.

I have a dozen other cards that honor their points. Don't need this nonsense. You can call them until you're blue in the face, they don't care.