Simply to Impress

Worst customer service ever; poor quality products. Save your money and preserve your mental health. Don't make my mistake by using these scammers.

Horrible customer service! I paid 37.00 for 15 cards and they never came. They also refuse to refund my money.

This is the second year to use Simply-To-Impress for our picture Christmas cards. Design went smoothly. Went to Check-out and that's where the problem began. According to the big red banner at the top of their web page: 50% OFF ORDERS OVER $100,40% OFF ORDERS BETWEEN $50 - $100,30% OFF ORDERS UNDER $50. I ordered 60 cards at $1.67 each, which comes to $100.20, so I assumed I would get them at 50% off. HOWEVER, THERE IS A PROGRAMING ERROR (I wonder if it is intentional) SO THAT THE 50% DISCOUNT IS NOT APPLIED UNTIL YOUR TOTAL REACHES $150. Was on a live chat for about an hour and a half with someone that just couldn't comprehend why I thought I was being overcharged. They finally agreed to refund the $10 overcharge. Was it worth the ten bucks. Not really, but I hate getting ripped off through false advertising.
I would give 5 stars for speedy service. Ordered on a Sunday night and cards were delivered to my door early Wednesday morning. Quality looks great. Will I use them again? Maybe, but before I waste time designing the card I'll go to the order page and see if they fixed the programing error

I ordered Xmas cards last year and got them quickly and they were beautiful. So I decided to order again this year but unfortunately they messed up my order. I immediately contacted them as I needed to send out the cards soon. Keep in mind the incorrect order got to me in 4 days from the day of order to the day of delivery. I even sent a photo so they could see that the order was incorrect and not the design I chose. The customer service rep was more concerned about getting me a return label to get the incorrect order shipped back to them. Hmm ok, not sure what you're going to do with the cards. So I had to ask what she can do about getting my cards to me quickly. She proceeds to tell me the quickest they can get to me is 10 days. I ask her why it would take so long for something they messed up on, besides the fact that it's ridiculous they have me re-packaging and running around for an order they messed up. What I expected to hear from their company is "go ahead and keep those/toss them and we'll rush an order out to you." So then she comes back and says she can overnight the delivery, but it would still take 7 days now because of the foil printing I order and they cannot rush the machine.?!? Then how did they get me everything in 4 days last time? Who knows. I had also asked to speak to a manager throughout the chat, but she would never transfer me but rather kept telling me she did all she can do and the manager will just tell me the same. Then when I question if she has any intentions to transfer me, she comes back and says they can't transfer chats and will take my phone number and call me back. At that point I was done and told her to cancel any new order she placed and issue me a refund for the incorrect order or else I'll contact my bank. I love their cards and their pricing is good for what you get, but if this is the customer service I'm up against when things go wrong, I'll gladly pay a few extra dollars and go elsewhere. So disappointed as their stuff is really cute. But they just completely ruined it with the way they handled this situation.

YES. 0 STARS IF POSSIBLE!
***DO NOT USE THIS COMPANY~ HORRIBLE TWICE! LAST YEAR THEY NEVER SENT MY CHRISTMAS CARDS, I INQUIRED UNTIL I WAS TOLD IT WAS CANCELLED(?) AND I WAS REFUNDED. Never a reason. Just they decided to cancel!>>?^&*()_*&. I BEGGED THEM, SEND THEM LATE, I STILL NEED CARDS. NOPE. -------THESE ARE THE PEOPLE I INQUIRED TO. I STILL HAVE THE EMAILS FROM CUSTOMER CARE SPECIALIST:
1- Norma C. 2- Benjamin E. 3-Ashley LeDo 4-Aldo G. 5- Trina K. Yes, this many people and still NO cards. This year (call me stupid. I needed cards, My sister and daughter just had surgery, my husband has cancer & surgery next week and Hospice was just called in for my mom (I had pictures already downloaded on this site last year. So I ordered again... Cards came NO ENVELOPES! ~UNREAL that this company is alive! I had to send them. So I went out and paid $40 for this size envelopes. I Called and spoke to Karen (realizing SHE was not responsible. Just doing her job) but to let her know how incompetent and uncaring this company is! She offered to give me $29. BACK. Not full cost of my envelopes or the pain and travel $ to find that size. ***PLEASE DO YOURSELF A FAVOR AND STAY FAR AWAY AND WARN ANYONE YOU KNOW TO DO THE SAME!

I ordered Christmas cards to have them sent out to family and friends right toward Christmas. I paid extra for rush processing so it would get to everyone on time by Christmas or at least between Christmas and New Year's Eve. They kept losing the recipients' addresses in the system and they would never notify me about it. Luckily I would check on my order status and found out that it was not in the process due to the fact that they had lost the addresses. So each time I contacted them to see what was going on, nobody was helpful at all. They kept switching live chat agents on me and then I had to explain my whole situation all over again and again, which was very frustrating! They had put me under a lot of stress during that time and I had the hardest time resubmitting my recipients' addresses to them. I had to cancel my order and start all over again with a new order in order to get in the recipients' addresses to them. Then I once again got a confirmation email that my order was received with the recipients' addresses. I kept checking on my order status and I was informed that my order was in process. Then I received an email confirmation that they were sent out and on the way to the recipients. A week later, I find out from everybody that they never received a card from me. I contacted Simply To Impress and they told me once again that the addresses were lost in the system again. It was too late by then to reorder Christmas cards again because the holidays were over by then. So nobody got a Christmas card from me this year thanks to Simply To Impress! I was so very disappointed and sad because I always had sent out Christmas cards every year and this year was kind of special to me. This has got to be the worst experience I have ever had! They are a bunch of horrible people who work there at Simply To Impress. Their name should be changed to Simply To Disappoint or Simply To Horrify.

Love o order a Christmas card y they are amazing 100% recommendations the material is amazing I just place a new order

I asked for a refund. My cards have been sitting in the postal warehouse since 12/8. They were ordered on 12/1. Extremely disappointed and angry.