Simply to Impress

My cards were supposed to arrive last Tues. I ordered cards and an address stamp. They're using USPS to ship from CA and I received one response from Customer Service when they saw one of my items did ship. Once I mentioned I got the rubber stamp, but not the cards, they stop responding. The tracker shows the cards made 5 different stops in PA, I'm in GA! The tracker then changed and has read 'In Transit, Arriving Late' for the last 3 days. The only reason why I gave them 2 stars is because I received the stamp on time. Simply needs to step up, respond and make this right. I suspect there may be an error on the address? It's looking like we won't have Christmas cards this year.

I purchased "glitter" holiday cards that came without any glitter. The cards were very disappointing. I contacted customer service and got the email run-around. They kept asking for pictures of the cards, which I kept sending, and then they assured me a Quality Assurance Specialist would be contacting me. I've been waiting almost 3 months for a response. I just emailed again.

Customer service is non existent. Poor quality printing, words overlapping. I'm still in contact with this company (day #8) in a row. I'm under the impression that the QA team does not exist. They have been reviewing my order now for a total of 8 days and not sure if I'll be getting a refund or not it's radio silence when the word refund is even brought up. An absolute scam. Will never do business with this company again.

UPDATE: It's only fair to update my review as several people finally got my cards. Lesson learned to mail the cards yourself and follow up on day of estimated delivery date. I'm going from 1 star to 3. Can't do 5 for sheer aggravation when I don't need extra.

Original:After several years of excellent product and a service, this company failed me. I decided to follow up on why no one had received my cards in 12/20/23 (10 days after estimated delivery date) only to find they have no explanation. They offered a refund or a reprint but I would have to mail them all out myself. Given I'll be away right after Christmas and, frankly, don't trust I would even get the cards in time I opted for a refund. I spent time putting together my card and making sure addresses were correct and my order was placed back on 12/5! I received a text stating they were shipped a few days later. Their system must be programmed to do this even though apparently the order was never printed or shipped. I have to start over next year but what inferior service! Get out of the card business or get better production management.

The products are nice, although the price has consistently gone up over the past 4 years. Turn around time leaves A LOT to be desired. Their site claims 2-3 day turn around. My cards took 8. The company did not expedite shipping in order to make up for their delay. $200 of Christmas cards that now will not arrive before Christmas in most cases because the information on their site was inaccurate. I've used this company for the past 4 years, I will be looking for a new provider for next years cards. This level of service is simply not acceptable.

I placed my Christmas card order for 200 cards online late at night. The next morning I got an email that offered free shipping for return customers so I texted my request to get credit for the $8+ shipping charge. I was sure that this was not going to be a problem. THEY REFUSED! In my experience, when a company can't afford to refund $8, it goes out of business soon. They can't afford to miss out on $8. Customer beware. They are on the brink of going out of business. Wish I had read these other bad reviews of their customer service before I had ordered.

They advertised free shipping on their website, I've applied the code and they continued to charge me shipping even for Standard Shipping. I have spoken to a Simply to Impress chat representative, and they followed up by saying they will honor the promo code and they will return my shipping funds. However, I had to order first.
I ordered, and when I went back to receive my money for shipping, they went back on their word. I have snapshots of the conversation showing proof, and they still do not honor it.
I will not be dealing with them again due to their unprofessionalism.

I had two pre-addressed, multi-photo holiday card orders in process on parallel tracks, one for an elderly parent (Shutterfly), the other for us (Simply to Impress). In the time it has taken Shutterfly to screw up the ealier/smaller order not once but now twice, our much larger order sailed through Simply to Impress, arrived quickly in nice packaging and are in the mail. The recipient interface was one easy uplink of an Excel file. Shutterfly provided a template with structural errors, it was supposedly corrected by their staffer, the pre-addressed envelopes arrived empty to my parent, and way behind schedule. Zero quality control on the outbound and their staff doesn't test their system. I'm on hold with them now because they sent the order with no recipient addresses, again! The reason for 4 vs 5 stars: Wish there was more customization for the pre-addressed envelopes as is offered by the competition (colors, fonts, addressing the back flap of the envelope), as well as line spacing and font sizing within the card. But for speed, easy of use and overall quality, Simply to Impress has lived up to its name. Pre-addressing the envelopes makes a big difference for both speed to the mailbox and elegance of presentation. Thank you!

I am still on the phone (now close to 55 mins) waiting with one of the call center reps who told me she just found out shipping times on the website aren't accurate. She said there is a 14 business day shipping guarantee and that my order (placed on Dec 11th) is not likely to arrive until after the New Year. The website still says (on 12/20) "get your order in 1-2 days with rush or lightning printing". She could not get any manager on the phone or refund me and basically said to deal with it. She mentioned that everyone is calling in complaining and there's nothing she can do. She kept advising its USPS' fault when in fact it is this unethical company. How did I get a partial order but no whereabouts on the bulk part of my order or a return in good faith? Do not do business with these people - there are so many other options out there!

Do not bother ordering from this company. Their customer service is the worst. My Christmas cards arrived torn on the edges. One was even bent. I submitted photos and had to call three times. It is an embarrassment as to how bad their service is and how little they appreciate repeat customers.