Simply to ImpressReviews 147

They sent out 2-3 holiday cards to per recipient and wrong return address on some. We look bad! We placed an order of cards to go out to our clients and friends for the holidays. Over Christmas instead of receiving texts or communication sharing how much they loved our cards everyone just kept telling us that they got two cards or there was wrong information on the envelope. We have used Simply to Distress the previous year too.but NEVER AGAIN. This was a horrible experience and compromises our marketing profession. We received a call from a client asking if we moved to Texas because our return address was left off but their Texas return stamp was on it. RUN! What made things worse is how they handled their mistake. Online it started they have a 100/% Satisfaction Guarantee...WRONG! It's a lie!

This company is an absolute scam. I ordered holiday cards and received low quality, poorly cropped cards. I paid a premium for these cards and they had the audacity to send me something so terrible? Customer service is extremely unhelpful. They refuse to give me a refund. I sent them screenshots of what I ordered and photos of what I received and they refuse to acknowledge their mistakes. Again, this company is a scam. Do not waste your time or money with them. You are better off getting holiday cards from a pharmacy!

This absolutely ridiculous. Found them last year because a previous company pulled this stunt on me and they delivered on time last year. This year whole different story. Purchased Monday 12/9 with shipping date of Thus 12/12 for Friday delivery (paid overnight shipping). Chatted thurs as is they were not shipped and told would get them Sat- i knew she was lying to get me to go away. Called in Friday as is still not shipped and told would ship Monday delivery Tuesday (12/17). These are Christmas cards and most need to go 700+ miles away- I don't have the time to wait any longer. Nor do I trust that they will actually be shipped Monday. This is absolutely horrible customer service and they have lost a customer.

As a creative professional, I've relied on Simply To Impress for my family's custom-designed annual holiday cards for years and have always appreciated their quality and service. I've recommended them to colleagues and friends because they've consistently delivered beautiful, professional results—until now. My latest experience was an absolute disaster and deeply disappointing.

When I opened my delivery with high expectations, I was immediately let down. Here's what went wrong with my order:

Poor craftsmanship: Many items were folded misaligned, with nearly all cropped shorter on the back, leaving them visibly uneven.

Subpar print quality: The text on the interior had faint, uneven printing surrounding it, which looked cheap and unprofessional.

Damaged envelopes: One batch of envelopes contained several that were bent and unusable.

Misleading product description: I ordered cards with a "Premium Glossy" finish, expecting vivid color, high gloss, and a matte interior as described, but the cards were glossy on both the inside and outside—completely contrary to the description.

Wrong envelopes: I specifically ordered peel-and-seal envelopes but received regular ones instead.

Mistakes happen, and I understand that, but the way Simply To Impress handled this situation made it much worse. Their customer service was unresponsive, inefficient, and dismissive, adding insult to injury.

I contacted them immediately (on Monday) with detailed descriptions and six photos showing the issues. I was told my case had been sent to their "Quality Assurance" team and that I'd hear back within 24-48 hours. When I followed up 24 hours later, I learned that none of my notes or photos had been attached to my case, forcing me to start from scratch.

I followed up again 24 hours later and was assured my case had been escalated, with a resolution promised in 3-6 hours. That didn't happen. On Thursday, I called back and was told there wasn't enough photographic evidence despite sending six photos on Monday and Tuesday. After waiting another 24 hours and calling back on Friday morning, I spent 30 minutes on hold before finally speaking with an agent, who disconnected me while getting approval for my refund request. I called back and waited another 30 minutes before being told I could only get a refund if I returned my order.

Given the circumstances, I asked to keep the envelopes since I needed them for a local printer to redo the cards. The agent begrudgingly made a "one-time exception" to let me keep the envelopes—a hollow gesture considering the time, energy, and frustration I'd already endured.

This experience completely changed my view of Simply To Impress. What was once a company I admired and trusted has proven to be careless and unprofessional in both their print quality and customer service. Sadly, I can no longer recommend them, and I'll be taking my business elsewhere in the future.

I paid $25 for one day shipping with the expected delivery date of 12/12 and now it appears to be 12/16.

They are unreachable via a phone call so no way to determine if they can reach the 12/16 date.

Horrendous! Stay away! I ordered Christmas cards through them. When I received my cards the return address was not correct. They had somehow replaced my family name with a random address. This was not an error on my end as the original proof I was sent was correct.

So I alerted them of the error and they said they would fix it and send new cards. When they arrived the exact same error was there.

So I called them again to get this fixed. They said they would send more. I asked can I have a discount or something to make this right since this is the third shipment. I was told by Hank to just call in my next order and tell them I Hank said I could have 40% off (I wish I was making that up). He then said your order should be there by Friday.

It is now a week later. Three weeks total from my original order and no cards in sight. These are not cheap I paid a lot of money for this service and feels like a scam at this point. I called again asking for a refund. I kept calming asking for a supervisor or manager and they would not send me along. Saying the compensation for the error is that they fixed it free of charge.

Truly buy your Christmas Cards somewhere else. My cards are not going to make it in the mail in time now and customer service isn't making it right.

I don't even know where to begin. We've been customers of this company for years. This year, we tried to order our Christmas cards, but when it came to checking out ($130 order) it simply said, "unable to process". It wasn't because of lack of funds. We tried every payment type available, including AfterPay. We called, and were told about five different stories as to why its happening: website overload, glitch, etc. We even tried creating a new account and ordering, thinking there was a glitch with the current account. Same thing. Customer service said there is "nothing they can do". Nothing. Nada. Zilch. I asked if this was a $13 million dollar order, what would the answer be? "The same" they said, "nothing". Don't waste your time with this joke of a company.

Just received the cards, not impressed at all. 60%+ of the card is the card stock.
Pictures came out small and faded. The process to select your card and insert your pictures was very friendly to use; and quick delivery too.
But the card itself looks cheap, and you the pictures on it substandard, so we'll have to throw these away and order our Christmas cards elsewhere.

I had been designing my sons graduation cards through what I thought was Shutterfly. I found the design i really liked. My computer crashed and I went to log back into my invitations and realized I had NOT been on the shutterfly website but simply to impress. I still have no idea how i got there but it sent me down a rabbit hole because i had never heard of them. Upon looking up reviews I noticed they were horrible so back to the other websites i went... I never found a design I liked better than the one I had going on simplytoimpress. I decided to gamble on it. Well Let me tell ya... They were great! Every one printed well, came super-fast, and packaged professionally. I don't usually write reviews but decided to come put a little positivity on their review page because my experience was great. Hope this helps anyone of the fence!

I ordered 25 Easter cards recently. I've ordered probably 250 cards from them over the past 2 ish years. The Easter cards came out grainy with little specks all over then photos of my son. (They were high quality photos.) When you order custom cards it states they will send you a sample of the quality of the pictures are questionable. Which they did not do. Communicated with them via chat and email (they don't take phone calls). They sent me out 25 new cards free of charge, apologizing and stating it was an apparent issue with their printer and that they are totally accepting fault. The new 25 cards were EXACTLY the same. Grainy and speckled. At this point I was a week out from Easter and I'd have to order from another vendor, but these cards are NOT cheap and I wasn't going to order elsewhere til I got a refund from Simply To Impress. I requested a refund, sent them more pictures of the cards. Goodness gracious they wanted soooo many pictures. But I gave them everything they requested. And I was willing to send them back all 50 of the cards for a full refund. They said they'd send the photos and info to quality control and someone would be back to me in 48 hours with a resolution. To waited two days, they still never got back to me. I emailed them again and said "umm I'm still waiting, what's taking so long, I've spent a lot of money on your website over the last two years, all I want is to return the cards and get a refund." They responded with an apology and stated there's nothing that can be done til Quality Control looks at the information / complaint. (Let's note here; quality control should have LOOKED at the replacement cards BEFORE sending them out to me to assure the issue was resolved. They clearly did not.) That last email they sent, telling me "sorry you'll have to wait" was March 21,2024. It's April 4,2024. I still haven't heard back. I will not be ordering from this vendor ever again and I do not recommend anyone do business with them.

I ordered graduation invitations for my daughter and they arrived extremely fast within 3 days and turned out more beautiful than I even expected. Would recommend this company to anyone. Great job!

I ordered invitations for a surprise party weeks in advance before I needed them. My order was taking forever to arrive and it was getting to close to the party so I contacted customer service asking for my money back because I made a Facebook group instead so I could get my RSVP's back in time and they refunded me only my shipping cost of 9$… so now I'm out $140 for invitations I have zero use for because they took forever to ship. Ridiculous. Will never use simply to impress again.

Do not order from this company. I created family NY cards with this company and paid extra for addressed envelopes. When I received the envelopes, all the addresses were crooked and looked terrible. I paid for this service, and it is inherently a printing company so I expect perfection? What kind of printing company cannot print straight?
On top of that, it took me about 1 hour and 10 minutes to get this issue resolved (via phone, chat, and email). When I complained they took forever to correct the mistake and reprint and did not offer faster shipping so my cards will go out 8 days after intended date. The only thing they offered me was a 10% discount? TEN PERCENT WTF. I emailed the email address that was given on the responses on this site and have not heard back.

This company does not take responsibility for its screw ups. Do not trust it. By not addressing these concerns promptly it shows that the commitment to customer satisfaction and uphold the professional standards that customers expect from your company is LACKING.

The photo Christmas cards were ordered online Dec 10th. On Wednesday, Dec. 13th I went on their website to find out when the cards would arrive. The information stated the cards would arrive on Sat. Dec. 16th. When the cards were not in the mail I contacted simply to impress and spoke to a customer service rep. I gave her my personal information and included the order number of the photo cards. She put me on hold for a while, then said there were no orders under my name. I told her the order name and described the cards, but she could not find my cards. When I got off the phone, I immediately ordered the cards from Walgreens so that my family and friends could receive the cards before Christmas. When I woke up on Monday morning, the box of cards, from simply to impress were on my doorstep. I would not have purchased the cards from Walgreens if the customer rep did not tell me they never received my order. I requested to be reimbursed for cards I did not use, but was not given the courtesy of a response from the company. Just a word of warning to anyone who wants to take a chance with a company who does not want to take responsibility for their shortcomings.

I ordered 60 personalized Christmas cards and envelopes. Received all of them but 40 were unusable due to printing quality issues - red ink splayed down the middle of the card and some with white ink roller marks across the middle. Quality control was non-existent for my order. Then when I requested a reprint for the 40 bad cards, they said someone would call me to arrange what I needed. I needed the cards to be sent to another address (mine, since I am home now from Christmas and has the first ones sent to my family elsewhere while I visited). So then without even a follow up email or phone call, the new 40 cards are on their way to my 85-year-old relative who will worry like anything that I have not gotten them. Probably will go to the PO himself to try to mail them to me - by then it will be well into January. Anyway, NYT Wirecutter is wrong about this company and it surely has paid for its own 5000 Google reviews showing 4.8/5 satisfaction. That's just not possible with such a bad quality control and customer service process! Who owns this company anyway? Here are 6 examples - 3 with the red ink in the middle and 3 with the white stripes. Just awful!

We used Simply to Impress to print and ship the "Thank You" cards for our wedding. Individually typing out notes on each of the 50+ cards, adding the return address, and providing the shipping address took the better part of 3-4 hours. Upon my attendees receiving their cards, every single card was reported to have had the wrong Thank You card in the envelope. Obviously my now wife and I outreached every single person that attended our wedding, having to apologize for the card company mishandling every order.

In response to this terrible situation, I attempted to use both the live chat and call in number to resolve this issue. Live chat was terrible, took forever to respond, and put me through the ringer by having me "prove that the cards were incorrect". Luckily I already had photos from 5 or more people that had received wrong cards. While waiting on live chat to respond, I called into their mainline twice. The first time was met with a static connection where the agent could not hear me and I could not hear them. The second agent told me to send them an email so they could "further investigate". Such a joke and scam. Do not embaress yourself like we did, when choosing your card company. 0 STARS AND WOULD NEVER RECOMMEND. No wonder why they don't post their Google reviews, after seeing all of the other war stories from these scam artists.

I placed a photo card order with Simply to Impress for Christmas 2023. As I progressed through the ordering process, I learned that my order would be shipped via USPS and it would arrive on December 18th. A few days before my order was expected, I called them and asked why my order was stuck in a city for two full days. She seemed like she could care less when it arrived and she said give it three days. Three days passed without my cards, so I called again. Again, another uncaring person answered and I asked where my order was. Not satisfied with her uncaring response, I asked for a refund. She hesitated and asked me to wait three more days. Then, I asked her to check if my order was shipped by the cheapest method to Hawaii - by boat. Curiously, the projected arrival date was more akin to the faster shipping method, priority mail. Without arguing with me any further, she said I'm refunding your entire purchase amount. There was no apology nor did she answer the question about whether my order had been placed on a boat. If I had listened to the agent, none of my family or friends would have received a card from me this year. Luckily, I ordered local, drove 5 minutes and picked up my order in two hours.

That young company, Simply to Impress, has a lot to learn about shipping times and practices. There is nothing impressive about this company's service. They sorely need to find a new set of more customer-service oriented agents working the phones. I will not be risking another stressful wait for my Christmas cards. I will be happily returning to Shutterfly.

UPDATE: It's only fair to update my review as several people finally got my cards. Lesson learned to mail the cards yourself and follow up on day of estimated delivery date. I'm going from 1 star to 3. Can't do 5 for sheer aggravation when I don't need extra.

Original:After several years of excellent product and a service, this company failed me. I decided to follow up on why no one had received my cards in 12/20/23 (10 days after estimated delivery date) only to find they have no explanation. They offered a refund or a reprint but I would have to mail them all out myself. Given I'll be away right after Christmas and, frankly, don't trust I would even get the cards in time I opted for a refund. I spent time putting together my card and making sure addresses were correct and my order was placed back on 12/5! I received a text stating they were shipped a few days later. Their system must be programmed to do this even though apparently the order was never printed or shipped. I have to start over next year but what inferior service! Get out of the card business or get better production management.

I am still on the phone (now close to 55 mins) waiting with one of the call center reps who told me she just found out shipping times on the website aren't accurate. She said there is a 14 business day shipping guarantee and that my order (placed on Dec 11th) is not likely to arrive until after the New Year. The website still says (on 12/20) "get your order in 1-2 days with rush or lightning printing". She could not get any manager on the phone or refund me and basically said to deal with it. She mentioned that everyone is calling in complaining and there's nothing she can do. She kept advising its USPS' fault when in fact it is this unethical company. How did I get a partial order but no whereabouts on the bulk part of my order or a return in good faith? Do not do business with these people - there are so many other options out there!