Sling TV

I wanted to make sure that whoever stole my card number would have the service canceled before my bank started the process of a fraudulent chargeback. Two calls did no good as they could not look up any info about me except last four digits of my card number. Their website says to contact them immediately should you expect fraud, and that exactly what I did while waiting for the charge to post on my bank account.

Days later I receive this email: We apologize for the inconvenience this has caused you, however, we will be
Unable to refund any charges for the services on this account. If you do not recognize the charges, we encourage you to check with anyone in your
Household who might have access to your card information to ensure they did not order the service without your authorization. If you suspect any fraudulent
Activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.

Thats part of the email. I saw others have received this as well. Im pretty upset at the wording that is sent to victims of fraudulent charges. How $#*!ing rude! As if Im not already pissed off as it is! It was like only two hours after the charge was made to my account I called to report fraud to Sling and no one would help me. This was two days I called and zero help except the ticket they filed with my info to tell me that my account cant be refunded.

And the funny part (thanks dumb asses as Sling) they send my email to the persons email that stole my credit card info. Real smooth help for fraud victims! Do not trust a company that doesnt respect victims of fraud.

Sling blocked me on FB.

Over a year ago I tried the free 7 day trial. Cancelled it within 3 days. 5 days later my card was charged we contacted Sling to find out a duplicate email account was made using my card number. They refunded me the money within 24 hours. Fast forward a year later I was charged for Sling tv services. Contacted them and again was told my card was attached to an email that is not mine. Was sent an email confirming the account was cancelled. Was told I would get my money back within 24 hours. Contacted them again on Sunday 11-26-17 to be told they could not find any transaction associated with my card and that the email I was originally told now has a different name and card number associated to it. Billing sent me the following email
Hello,

Thank you for contacting Sling TV. We identified the account tied to the charges and have cancelled it to avoid any future charges. We apologize for the inconvenience this has caused you, however, we will be unable to refund any charges for the services on this account.

If you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.

We appreciate your patience as we worked to resolve this for you. Feel free to let us know if you have any further questions or concerns.

Sincerely,
Sling TV Customer Escalations
*******@sling.com

No one has my card number other than Sling. I have had no issues of fraud with my card for the last two years I have had it except for you guessed it Sling! My household has not had internet since January of this year. I have done a search on Google and have seen plenty of similar claims. My bank is now doing their investigation into this. I have a feeling that I will not get my money back. This company offers crappy service and in my opinion are thieves.

Wake up people they are rip offs I had sling TV for over a year and a half now and come to find out when I first started I had the orange and blue packet where I had two lifetimes and I had three Hallmark channels they removed all five of those stations they took them out and replace them with something I don't even know the stations they replace my regular stations with but they didn't changed my price I'm still paying the same price every month for channels I don't even want and know nothing about so I've been telling everybody my family and friends everyone do not go with Sling and they don't I wish I had someone to tell me about them before I signed up with them so I will be looking for another streaming company by the end of this month I will not be with sling I never seen nothing like this I never known the company to do this and then they talk to you about add-ons because that's what they do they take out the shows that you have because they know what you look at they know what you like so they will remove those shows and put them on an ad on where you wouldn't have no choice but to pay $6 for an add-on something you already had why are you paying $6 for an ad on and you already had that channel that's what they do I'm sick of them I don't need to be ripped off we're in the recession I do not need to be ripped off and I'm pretty sure you don't either we need to find another streaming service and not make these clowns any richer thank you yes I said it.

Absolutely do not use these guys. They are a complete $#*!show of a company. Tick Tock Tick Tock…that's the sound of you going out of business soon.

Missed Warriors/Mavs game because you A-holes could not have enough bandwidth for customers. Cancelling membership!

Slingvis a prepaid service,no contracts. July of 2023 they double billed my bank account. The payment for 7/4/23 was authorized,2nd payment on or about 7/14/23 not authorized. When I contacted customer service they denied accessing the account twice, told thrm bank confirmed they had withdrew the money from the account.I had to close out the account reisdued new bank cards,so they no longer had access to the account. In August 23 paid monthly subscrption eith $40 loaded gift card, September 2023 paid $40 with gift card on 9/14/23 on 9/18/23 sling discontunued my account stating,I needed to resubscribe,but refusing to return $40 payment or turn on my service. After numerous chat with sling that I video recorded. They ayyempted to say bill wasnt paid for June,July,Sept2023, then says slung bills two months in advance,Absolutely this has never been done,I been a customer for over 4 year's. Notice they confirmed August bill was paid, bank verified they got July 23 payment twice.
I asked where did they apply my$40 gift card funds, they reported to September,I no service and they're not refunding.
This streaming service is cheap,but they will debit your accounts without authorization & remove loaded funds from a gift card.
I made a BBB report hope they can stop sling d/b/a Dish network from ripping people off.

Sling.tv had a fight with Fox so was not carrying its channels. At the same time I signed up with a limited discount of $25 only to watch the American League baseball playoffs only being aired on FS1. So I did not and could not use their service and had to quickly pay YouTube.tv another $50 if I were to watch the first game that was starting in a few hours.

Sling stubbornly says that because at the time, Fox was not listed on their website as an available network, they are justified in keeping my money. Because I didn't somehow know about the dispute with Fox and somehow know that after years or however long of having FS1, they suddenly wouldn't (even though websites that review streaming services all over the Internet said they did) and because I thought too highly of them to think they would remove a network as popular as Fox without announcing this clearly on their homepage so people would know BEFORE they signed up, Sling gets my money and I get nothing.

Sling's problem with Fox and what seems like a deliberate attempt to keep people in the dark created such confusion that Sling had to have known that people wanting Fox would mistakenly sign up and be all too willing to give refunds as any ethical and respectable business would. Instead they took advantage of the confusion.

I have to wonder why Sling would not refund money given to them by mistake and under false pretenses? Why they would give excuses, argue and find trivial, opportunistic reasons to refuse refunds, angering and turning potential customer into enemies. Why take such a hit to their reputation? It makes sense only if you think of it in dollars and cents. Sling simply wants your money apparently at any cost.

I have been involved with SLING AIRtv to resolve recording issues for 9months! Still not resolved, after endless hours with customer service.

Horrible customer service I'm deleting the app from my tv for something more useful I wish I could give a zero because I would

Tried sling after deciding cable is too much and we need to get away from the TV a little more. Biy does Sling TV suck badly. The DVR complaint is credible. It wont let you pause programming then resume. On mine it rewinds the show all the way to where I paused and then I have to watch all the coercials again. Wtf is that? What A-hole engineer thought that was a good idea. It wont record anything I select. Even if I al watching it and tell it to record it, when I go back, it is never in the dvr section. The Ondeman is just as bad... Why the F when I select an Ondeman title it plays like I'm watching regular TV. You have to watch all the commercials and can't FF or RW. Mine also does this thing where it give you one FF and them it'll say "Not available on this channel". Like every channel says that so it's useless. Anyone denying this is working for Sling. It's garbage service. You pay $45 for Slimg blue/orange so thats like $1.50+ per channel. You can go to DTV or ATT and get 350+ channels in 4 rooms with NFL sumday ticket for $85 which is like. 25 a channel. I gave it a fair try but I am not a fan. It also crashes randomly during shows and you have to restart it. Does that at least 3 or 4x's a day. Just did it right now as I was typing that last line. Such a joke and not worth the money. They just try to push more channels on you with add ons which put the bill exactly where I was before with cable. I think it's time for Cable to make a comeback. Screw Sling

SlingTV customer service is rude and have terrible customer service skills. I was paying for my plan online, they upgraded my plan without asking me first thing but I went to pay it anyways because it only went up by $15.00 but I was going to call them to ask them why did they upgrade my plan without asking me and I was going to ask them to remove it so I could go back to my original plan. So, I submitted the payment and do you not know they charged me three hundred dollars! I called their customer service number and told them what happened. The girl said that they could not give me my money back due to it being a promotional offer. I asked what promotional offer because I went to pay my bill section and I viewed my bill before I put my card information in and it said $70.00 not $300.00. I also told the little girl that they cannot upgrade customers plans without asking them because I never made that change and nor can you charge my card for something that I did not approve of. So, she kept saying she could not refunded me back my money so I asked to speak with her supervisor and she said no she cannot let me speak with her supervisor because she's going to tell me the same thing and then hung up in my face. Without asking, they renewed my plan until the end of January2024. They used my card falsely. They did not get my consent to charge my card $300.00. I will be seeking an attorney and I will be reporting them to the BBB. Sling is bad business. Stay away from them. Sling is only about money. They do not care about their customers. And the only reason why they get a one star rating from me is because I cannot submit this review without giving them a star. Sling is trash and they deserve NO stars. Zero!

This company is a joke. They do not have any of the Discovery channels, and they sold me a device (which I got discounted for purchasing 3 months in advance, when DirecTV Now, a similar service, gives the same device away for free for paying just 2 mos. In advance. As others have noted, NO REFUNDS, even when it's Sling TV's error! And at least at the time I signed up, nowhere on the website nor during any phone call, was I ever informed of no refunds. I filed a fraud charge with my credit card company and they then refunded my money, and then 45 minutes later I got an email welcoming me back to Sling TV and charged me even MORE money! I had to cancel my credit card number and wait for a new one to be issued. They also do not have it so you can sign into separate streaming sites on the Roku, like nearly all other companies let you sign into. I was sold an AirTV player, charged for 3 mos. Of their cloud DVR, but no one mentioned that the AirTV player did not support the cloud DVR. Their customer service should've already known this, but since it was their mistake, I should've received an IMMEDIATE refund! I didn't. My credit card company was 100% behind me and I did win the fight, but what a huge, stressful bunch of BS that was not necessary. Other companies are better at this than Sling. DirecTV does not have a cloud DVR, but Hulu is now offering streaming with a cloud DVR, but I already gave up and got a deal from Xfinity that costs less for my TV than Sling could ever offer, and it comes with a real DVR, tons of channels, etc. since I'm using their broadband, and the combination of both costs is considerably less than what I was able to get from any streaming company, especially when you need a lightning fast internet to watch these types of programming without constant buffering.

They lied about what channels I would receive, then they wouldn't give a refund. They are absolute FRAUDS!