SmartBuyGlasses

First the site looked fishy but i gave it a try and received the package 2 days later from hong kong. The glasses came in literally new and untouched. All perfect and i got a free cleaning kit with special screwdriver for fastening the bridges if needed. Seriously, best place i shopped glasses. And the prices? Cant beat. Only issue they need to fix is "answering" my emails. I asked them a couple questions regarding payment and shipping and until today (3 months after) no answer! So, customer care = sucks, but, product and speed = perfect.

I ordered prescription eyeglasses from SmartBuyGlasses.com thinking I was saving money. However, you get what you pay for. I've had multiple issues during the order/return process. First, the item that was "in stock" took over 35 days to arrive. Second, the glasses arrived with a loose hinge, scratches on the frame, and glue spots left around the frame. Finally, when I tried to return the items, they don't give clear return instructions with customer service providing a different address that what you get when you enter the RMA# at USPS. So, it feels like even if you have an issue, they will make it very difficult to return/fix the problem. Stay away!

Not only I love my new Kenzo sunglasses, which I've received only a few days after placing the order, but I had a fantastic experience with Customer Service! They are very reliable, extremely prompt and efficient.
Keep up the good work!
Thanks again,
Diana

It's over a month that I ordered my glasses and I still haven't received them. The customer service is horrible and they keep giving me the run around! Now they say it could be another 3 weeks! These people are not organised nor do they care about their customers!

Ordered frames on 12/23/2016. Contacted almost a week later to be told they were out of stock, but inventory confirmed with manufacture and that I should have frames within 1 - 4 weeks. We are now 5 weeks later (6 weeks from order placement) and I still do not have my frames.

Contact customer service and the best response they can give is that they will need to check with their buyer to confirm status and will let me know within 24 hours by email... it should be interesting to see how this resolves.

At this point, I would recommend anyone to stay away from this company unless you want to deal with headaches, poor customer service, and wait for false promises to be delivered on.

There were several trials/tribulations with different products being back ordered or not available. Communication was decent and refunds/payments were worked out easily and quickly. I'd order from them again, but not before checking on inventory/ availability first!

This was a great site that offers quality glasses at a discount price. You can't beat the prices of the lenses which includes free upgrades. I am waiting for them to offer mirror finishes on sunglasses. I will definitely purchase from them again.

I purchased glasses for my boyfriend in November 2017. A week later received an automated email saying they frames we selected had been discontinued (although the website said they were available at the time of purchase). The email had no instructions on how to update the order.

I emailed customer service with the details of another frame he liked, to change the order. It is now Mid February 2018 and I have not had any confirmation the order has been changed. I have emailed countless times, plus messaged them via their website contact form. It seems they only reply to messages from their contact form - but then don't reply once you respond to their message.

Hopeless! Extremely poor customer service. I have ordered though this company before and my experience was good. But I will never use this company again.

They emailed and said my transaction had been flagged as potentially fraudulent. They asked for copies of my passport, drivers license or other id. I think not baby puppy! But my credit card company said the payment had gone through. I left emails about my concerns and I finally got one back in bad english saying they can't process the order unless I do it PayPal which they will send to me. On the website, there is no live chat function or telephone numbers and it doesn't recognize my number so only way to communicate with them is by email. I think its a scam and I am going to dispute the charges with my credit card company.

Very good product. I upgraded lenses to a higher level, without any large extra cost, and these lenses are just as good, if not better, than lenses in my old glasses bought from local dealer.

I got glasses delivered 2 weeks after ordering, and they came from Hong Kong - no problems with tax or anything.

Massive delay in shipping item
My worst online purchasing experience ever. Item purchased was not physically available but listed as available on the website. Made to wait about 3 months before taking the decision to cancel. Later checking the website still stated available!. I was offered a 5% discount which I think is pathetic compared to what other companies would offer. Lousy service! Nice weekly updates identifying zero progress on my order.

After I made my order, they were more then helpful with the questions I had by email. My glasses came but did have to be fitted local at an extra cost.
Service + glasses + shipping = Perfect will buy again!
Alicia

Found a frame I liked, inputted my info, and placed my order online. A week or two later, the glasses came in the mail. Pleasantly surprised... prescription is perfect and they look great. Much less expensive than going to my local eyewear store. Easy transaction. Very satisfied!

Size shown on site is my regular size with almost every brand, I understand that company changes so do size but when I ordered glasses from you guys they were kids size and even in description there was no mention of this.

As I'm a frequent online shopper, and my experience to face with some China based merchandise has been a total fake, counterfeit products. But the one I bought from this site is as good as I read others reviews!
Very much appreciated!

Great experience. Lots of nice designer frames for a fraction of the price. Plus very cheap prescription lenses. Received my glasses fast and they were perfect! Didn't even require an adjustment. Same glasses in store were $600+. Got them for 192$.

SmartBuyGlasses may have good prices and selections but it took such a long time to receive my order. For some reason, the frames I ordered were narrower than I expected for a size 52. They felt more like a size 49 or 50. So I hope these are genuine sizes.
My wife also ordered from them but had to cancel her order because she didn't receive the order even after 3 weeks. She followed up numerous times and they didn't respond to her queries on the status of the order until she asked for a cancellation.

I don't plan on ordering through their store again except they are the only ones that carry a particular frame of choice.

I was very pleased with their service. They answered all my emails quickly, kept me informed of each step in the process, and received them on indicated date. Condition of the glasses were excellent! Will buy from Smart Buy Glasses again.

I live in New York City and after making an appointment to get my prescription and get the glasses that I wanted at a local place called Collen Optical their quote was around $800. I asked the sales person write down the model number of the frames that I was looking for; came home when I'm smartbuyglasses.com and found The exact same frames for $200. The $700 price at the other store included my insurance even with no insurance discount or deduction my frames were that much cheaper on smartbuyglasses.com!

I recommend this website to everyone I know and they all have had similar experiences such a great site!

My experience with SmartBuyGlasses has been awful and I have never been exposed to such delivery problems when ordering from another company before. The shipment of my 90 day lenses package has taken more than 1 month and 2 weeks so far. Furthermore they do not have any telephone support, and they only send replies after 24 hours (according to their policy), which means that communication with the company is slow and highly rigid. In total I have had to spend 160 euro extra because of problems that they are responsible for.

I will personally never buy from this company again, and I want to warn people that mistakes can happen from their side, and that it will end up costing you money (something which they do not want to compensate).

In my opinion there are far better companies out there, both when it comes to pricing and service policies.

As far as everything that could go wrong when wrong
1. At no point during my order process was I informed that additional taxed(25%) would be added when my glasses where picked up.(They have now agreed to refund this)
2. The shipment was not good enough labeled and where stuck in the toll for several days
3. When I finally got the glasses they had managed to deliver with the wrong prescription!

They get one star for quick response. But this does not exactly encourage me to buy from them again. Hopefully I will get my money back!

I ordered my glasses a month ago. After many emails which were responded to timely, if vague in informative information, I finally received shipping information today. I saw the glasses at my local optometrists office so I am hoping they will be authentic and know what to expect. I bought them online for cost savings but am not sure if waiting 1 month was really worth it. Hopefully I am satisfied upon arrival.

After having had a bit of an issue getting my payment to go through, I called and spoke to a very helpful customer service rep by the name of Marjorie. She assured me she would help me with my order and proceeded to inform me of every update thereafter, until I had my sunglasses in my hands. To make up for the inconvenience of my lengthy payment process, once approved, they shipped my item overnight! I am beyond happy with the customer service, packaging of the sunglasses and the sunglasses themselves. They are beautiful and 100% authentic. They even include a cute lens cleaner kit with mini screwdriver. Prices are outstanding and the free shipping is a huge plus. Will recommend to everyone I know.