SmartBuyGlasses

The returns policy of this company states that you will get a 100% refund. They do not in fact refund any shipping costs. In addition, the glasses I bought were imported from Hong Kong so the return cost was very high. Be warned, you will not get all of your money back and customer services provide evasive responses to questions.

My worst online purchasing experience ever. Item purchased was not physically available but listed as available on the website. Made to wait about 2 weeks before being notified that item not available. Later after waiting another week, another email saying item still not in stock. I was offered a 5% discount which I think is pathetic compared to what other companies would offer.

I had trouble at choosing the right type of glasses for my prescription. I have astigmatism and I found difficult to choose between distance, reading or computer. Hopefully, I wrote to your customer service and got an answer on the following day which is great. I love my glasses and the delivery delay was very acceptable.

Another little comment, your search engine is processing slowly. Seems like the requests to your server are too slow for the size of your database. I use Firefox on PC if it can help you.

Best,

Honestly, I was quite sceptical at the beginning with that web site, the reviews where between 1 stars (fake items, shipping error, etc.) and 5 stars (simply perfect)

I ordered a pair of Tom Ford with the optical lenses and 1 month after I got them!

They got problems ordering the glasses put I send and e-mail and they've answered it within 24 hours to explain why my order was still on process.

They do ship from Hong Kong, that's why I was scared to received a fake product. But not at all! My frame and the lenses are perfect and i'm really satisfied.

My only critic is the time. The whole process took about 1 month, but I saved more than 400$ on prescription lenses + frame, so it's worth it.

But, be careful with every web site you order on and check reviews.

I received genuine goods within one week of order, from Hong Kong to California. A question to customer service was answered within 2 days, which to me is somewhat slow, but considering the volume they must do, forgivable.

I am writing this review to put people's mind at ease. As stated, I had a positive experience with this company. I would consider another purchase.

I am not rating any sort of warranty service as I have not (and hopefully will not) dealt with the company in that context.

I ordered some Carrera sunglasses from this site. I read reviews on here because I was concerned about possible fraud since the glasses come from Hong Kong. However, they arrived just two days after my order was placed, with helpful notifications along the way. The glasses are authentic and came in adequate packaging. I'm very satisfied, and will definitely buy from smartbuyglasses.com in the future.

I was very excited to order a style of Raybans that had been discontinued. However, realized very quickly they are not real, and all I get are emails trying to make me buy something else instead for them. Awful.

I have been using this site for the purchases of several Ray Ban shades. The items I bought were always delivered on time, great conditions and at a very good prices. Customer services replies to your message within a day and always do their best to make you satisfied with your purchase. Overall, great experience!

It's that simple - you place an order and it turns up a little while later. Very clean and efficient experience. The website's memory for your last order is super helpful.

I ordered contact lenses. The only complaint I have, and this is quite petty, is that the order is delivered by courier instead of regular post. This has few advantages for me, since I order my lenses nice and early. However, it requires me to either hang around the house when the delivery is scheduled or walk to the nearest pick-up point, which is less than convenient.

Ordered a set of raybans for myself and the husband on Monday and was amazed to see them delivered on Thursday! As they were almost $90 cheaper locally it seemed too good to be true, so I had them inspected by the staff at my nearby high-street store and they confirmed the authenticity.

Very quick and smooth experience; would definitely order again and recommend to my friends.

My order arrived about 10 days after I had placed it. I'm pleased with my purchase. The lenses are very good quality! Very thin profile and I noticed glare reduction. Great sight picture! The hinges on my glasses were loose, I was a bit unhappy at that but overall had a good experience and will be ordering again soon.

Thank you!

I waited over 4 weeks for my glasses. The advised me to change my order or ask for a refund, as my initial order is not available. I asked for a refund 2 weeks ago. While initially they were very prompt to answer my questions, it's been 3 days now and no one replies. I am sending daily emails and leaving message on their phone (no one answers directly). We are talking $300 which they billed right away, and I am concerned of fraud.

9 days after placing an order I called for a status update and, after being given the runaround for over 2 hours and disconnected multiple times, they admitted that within 24 hours of my order being placed their supplier informed them that the frames I had selected were out of stock with no estimated availability date but they had not notified me and their website continued to falsely state my order would be delivered on time. They then refused to provide any compensation and I am still waiting to receive a refund for the canceled order.

I have purchased my pair of Person prescription glasses with lenses a few months ago, and from the moment of order to delivery, your staff has done great job by making sure that i will receive correct product. (as i have made mistake in the order form)
Glasses wise, I am very pleased and I must say that I was pleasantly surprised to find the cleaning set with screw driver enclosed.

Thanks for everything

Never dealt with this company before and was a little apprehensive ordering prescription glasses on line but was pleasantly surprised how everything turned out. Communication initially was a little slow but after that received regular updates. It took a little longer than I expected to finally get my glasses but just use to using high street Opticians with a few days turnaround. Although for the money I saved it was well worth the wait. Will definitely buy glasses from Smart Buy Glasses again.

Ordered ski goggles 3 weeks ago. Never arrived took 3 days to receive a reply from someone. Now in a situation where I cant order from another online company as its too close to my trip. Asked for a full refund cant see them processing this quickly. Although they took the money off the card straight away. Dont use and stay well away from this company

I was skeptical of SmartBuyGlasses.com when I came across their site. I did some research, which included reading many of the reviews from this site, and decided to make a purchase. First the bad: The website runs slow. I accessed it on multiple computers and my phone and all had a delayed response. I selected a "fast shipping" item, but didn't receive any response for a few days. Now the good: The prices are great, the shipping was fast, the descriptions were accurate, and the prescription lens were perfect.

Smartbuyglasses was an excellent place to purchase my glass frames. They tracked the order from the moment I paid - keeping me up-to-date, and letting me know that I could leave a signature if I wanted the package left at my door. When the glasses arrived, they were perfect, in a beautiful box, with two "surprise" presents - a key ring glasses "fix kit" and a cleanser with an additional cleaning cloth. I'm darn impressed.

I got charged $15 for duty by Fedex and upon notifying SmartBuyGlasses, within 24 hours they responded to me and refunded me the money - no questions asked. They are SO fantastic when dealing with clients - they take their customer service so seriously. Thank you so much!

I am not very familiar with shopping on line. As a matter of fact my purchase of sunglasses with SmartBuyGlasses was my first purchase ever. I found the web site easy to use and navigate. My order was placed, paid for and arrived on time undamaged.

I think I will be adding a camera to my PC to try the virtual fitting next time.(I still need reading glasses.) I would recommend this site to anyone even those with limited computer skills like me.

Earl

I purchased these Maui Jim sunglasses for my husband and he loved them. The prices are amazing! The only problem was, they took a lil longer then I expected... other than that I was very pleased! I will definitely be purchasing again in the near future!

I ordered a pair of Gucci sunglasses and they were not a quick ship item. However, there was an additional delay that they immediately notified me about a few days after my order. I was offered the opportunity to exchange them for something else, cancel my order or wait for them. Since I knew I wanted those glasses I chose to wait. I did explain that if at all possible I would like to have them by a particular date, which was just after they said they would be ready to ship. They made it happen and I received my glasses right before a trip we were taking. I have never received better service or communication along with the extra effort that they put in ever before! Not to forget, great prices! I will buy more from Smart Buy Glasses including contacts for my husband and children

I am very satisfied with my glasses. From when I ordered until I received the parcel it took 3-4 weeks, so that's a bit long to wait for an Internet order nowadays. However I was in contact with customer service during this time who could update me on the status for my order.