SmartBuyGlasses

I experienced considerable frustration with SmartBuyGlasses after placing an order on July 19,2024 (Order No. US*******722G). Despite being reassured multiple times that the product was in stock and would be delivered promptly within 5-7 business days, the service was anything but reliable.

The company failed to communicate effectively; after the delivery deadline elapsed, I had to initiate multiple follow-ups. It was only then I was informed that the original frame I ordered had a defect and was unavailable, a fact that was only disclosed after the promised delivery period had ended.

Choosing a replacement frame did not alleviate the issues. The process was delayed again as the company requested further details to start manufacturing, indicating that my order hadn't even been processed yet.

This lack of professionalism and poor communication from SmartBuyGlasses has not only been a major inconvenience but also impacted my plans significantly, as the glasses were intended as a gift. Based on my experience, I advise potential buyers to be wary of the unreliable service provided by SmartBuyGlasses.

I was pleasantly surprised by the quality and service. I ordered an authentic pair of Tom Ford reading glasses with blue glare protection. Not only were my frames on sale but it was really easy to get my prescription done with them. I simply uploaded my prescription and every other tid bit requested was done online. My favorite feature was the virtual styler. Everyone knows trying on frames is really important before making the purchase. If you upload your picture you can do a virtual fit for all the frames they sell on their website. It's really cool. I definitely plan to do more shopping on this website in the future.

Absolutely reprehensible way of dealing with the customer. Continuous delay in processing the order, permanent deception of the customer. Repeatedly sent e-mails inquiring about the status are answered each time by a different person. I have the impression that there is an incredible chaos there. No telephone number for customer service.

They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot - were not eager to resolve problems until they saw the review. Then hassled me, and finally got what they wanted as Trustpilot ditched my invited review. A legitimate company doesn't need to expend so much effort negating an honest review. Quality less than rivals - I've tried a few - and prescription not correctly created (or they didn't have proper knowledge of prisms and failed to ask questions). Price was double that of what I eventually received from another supplier. Avoid.

When I was choosing a new eyeglasses, I tried to find something on the internet, and the SmartBuyGlasses had the exact model that I wanted. Also, I sent so many e-mails for support in my purchase (how to make it properly to have a correct international purchase for myself), and they were very quick to answer me. The only issue was the long period to use my product (regarding to the shipment out o my country, and also in my country - 3 months waiting...). I think if you buy it in your country or somewhere nearby your country, it will took less time certainly.

To be honest, I am literally stunned to get this type of fantastic service for the amount I paid for 2 pairs of glasses. I lost my glasses last week and went to a few of the UK specs stores in London for urgent glasses. Most of them said they will need 7-10 days. Then I decided to order online. I received my glasses from SmartBuyGlasses in just 4 days! The quality of the glasses is excellent compared to the amount I paid and I would be even happy to pay 5 times more. I would definitely use this website for my future glasses and would recommend my friends as well. Thanks:)

I started my process on 8/22/2023. I still have not received my glasses as of Saturday 9/23/2023 I understand it take a while because I have dealt with companies from China but I have never had to wait this this long (32 days). Also The tracking information is not in English. I did shat with someone but they did not find any tracking update since 9/12. During this time of waiting I had to buy another cheap pair from Glasses.com and was in less than 8days

Absolutely horrible website.
Their phone number and everything imply that they operate in USA. However when you order smt - you learn that it was shipped from Hong Kong.
Websites states that they have easy returns blah-blah but then you learn that it cost 14.99 USD that you have to pay on top of your purchase to return smt from USA. Plus, after carefully reading all the fine print it seems that they will deduct more from the original amount paid cause they need to cover original shipment cost from HK to USA.
Given that during selection and checkout it does not clearly states that that's an international shipment and returns aren't free - it is very easy to fall for it and think that it will be a painless return.
NEVER AGAIN! Stay away from this company.

O Not Buy From Smartbuyglasses.com
Smartbuyglasses.com is based in china and Charges you for returns!
Their website states that if for any reason you do not like your glasses (I ordered Frames Only) that you are responsible for the return amount. That is fine. I am okay paying for return shipping.

My frames were too large. I requested a return and they sent me to a web page that wanted to charge me an additional $14.99 on my Visa Card.
THIS POLICY IS NOT STATED ON THEIR WEBSITE!
I am very uncomfortable with this unfair solution. I prefer to take the package to the United States Post Office myself and get a Tracking Number.
Do Not Order From Smartbuyglasses.com

Ordered a replacement pair of Smith sunglasses for a pair that I had scratch Ed from an other retailer. Product that came was of inferior quality and the lenses started to peel within one week. Mind you I had the same pair purchased from Backcountry.com for two years with no issues from normal wear.

Return process has been a nightmare, multiple people email you leaving you in a run around. Long story short they won't give you a shipping label for a faulty product. Fine. But when you finally return the product, they will try to put through an exchange.

Not worth the money saved. Don't give businesses like this your time.

You purchase a $400 dollar pair off glasses. One Len doesn't fit right they want pictures and stuff just to say they don't see it. How could they it's don't on their face, this action causes a person to have to purchase another pair of glasses from a different company that gives better service.,,,

Ordered some prescription sun glasses with thin and light lenses:

Pros: Easy to order, quick delivery, good quality lenses and a very competitive price.

Cons: The thin and lights were not "thin and light" in my perspective, they were much thicker than I had expected.

I had a bit of ping pong between customer services and had to escalate to a manager to finally resolve the issue however in the end they were very responsive and managed to resolve my complaint.

Overall I think this sight is Fab for lower prescriptions and very competitive and easy to order, but If you have a higher prescription I would advise you to phone them before ordering so you can make sure you get the right lens for your frame.

Their logistic team was never able to tell where the product was, or give a reasonable ETA.

I kept receiving preposterous emails from CS providing completely unprofessional answers, with clearly the sole intention to buy some time. They use an obviously dilatory strategy of switching people from the CS who's dealing with your case in order to confuse you.

Frankly, I felt this website could actually be a scam. I would discourage anyone buying products from them.

It's been 35 days since I've placed my order on Smartbuyglasses.co.nz and amount removed from my VISA debit card, so far I've received 4 emails one after each week for 4 consecutive weeks starting with "I'm regret to inform you a further delay…. Blah blah blah", and this week they are totally ignoring my email. Yes they offer a refund shall I request it, but what about the 1 month waiting for their non-existing glasses from their non-existing supplier? Still waiting, worst website you can possibly find.

First the site looked fishy but i gave it a try and received the package 2 days later from hong kong. The glasses came in literally new and untouched. All perfect and i got a free cleaning kit with special screwdriver for fastening the bridges if needed. Seriously, best place i shopped glasses. And the prices? Cant beat. Only issue they need to fix is "answering" my emails. I asked them a couple questions regarding payment and shipping and until today (3 months after) no answer! So, customer care = sucks, but, product and speed = perfect.