SmileBox

I purchased the program on the website thinking it was at the rate of $11.67 a month and they charged me for the full year. When I tried to email asking for a refund and cancellation they told me they wouldn't refund. I thought I would be able to pay per month and test out the site to see if I wanted to continue to use it but got charged for the entire year (which was a lot I wasn't wanting to spend right before my rent was due). I was using the slideshow part of the website to create a slideshow for one of my best friends funeral viewing and wasn't sure if I was going to need to use the website after that. After using the slideshow maker I can fully say don't waste your money because the editing options are basically nonexistent. Extremely dissatisfied and feel like the customer service could have been better.

Kuldeep was the only person to respond to my emails and usually responded in 3 days. There is no phone number to call if you need immediate assistance. I signed up for premium, they cancelled my membership before the first month was over and asked me by email for my credit card info. I already put my credit card info in when I bought the premium membership... sure sounds like a scam when asking by email for that info. The program was extremely glitchy and often took multiple attempts to place a photo in the place you wanted it. This was VERY frustrating and time consuming. Smilebox also took away the save to dvd feature which was the whole reason I was using their company again this year. Last year when I used this company it was pretty great, this year it was an awful experience! I do not recommend this company!

I used the free version to create a slideshow for a group of friends. It was easy to use, but still took quite a bit of time to put it together. I could preview it, but when It came time to send it to the friends - impossible. Would move to the send screen, ask me to sign in again, and then nothing. Would not move on to sending.
Customer service almost non existent - no online chat or phone support. I have had several emails with them, but nothing they have suggested has worked. Latest was to uninstall & reinstall to get the latest version. Now I cannot access my account at all, so I have totally lost the slideshow.

I love using this easy tool for all my important birthdays, holidays, anniversaries, etc,
It is so easy to use, can send photos, what ever day you like, YOU decide when you want them delivered,
Thanks Smile Box
Hazel

I ordered the "prime" subscription and had my ecards ready to send to my agents for Thanksgiving. 2 days before, I was unable to log into my account - I was told it was a "technical issues" on the website. Long story short, the deadline had passed and I scrambled to create something new. I asked for a full refund (email correspondence only) and they charged me a pro-rated amount of $19.99 FOR USING NOTHING! Per Lauren K's review, they also charged the annual premium NOT the monthly rate. Unbelievable...