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SmileBox
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SmileBox

smilebox.com
California
1 review
0 helpful votes
Follow Mary S.
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Greatest gift I ever received. I made 50 Genealogy Books last year for family members. Smilebox really made it easy.
Thank you, Mary Snow Palm Springs, California

Date of experience: January 14, 2015
California
1 review
0 helpful votes
Follow Ingrid H.
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Cute and fast!
March 31, 2015

I love that the ecards are very simple to make and easy to follow. The designs are very cute. I like the feature that lets you know who and how many people have viewed your ecard. The only one thing I would change so far, is making it completely invisible to "preview" the ecard before people click the "play" sign because it takes the surprise element out of the ecard.

Date of experience: March 31, 2015
Washington
1 review
0 helpful votes
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I am using the free version, which is adequate for my purposes. I might be even more wowed with the paid version -- I don't know. I do know that I really like working with smileboxes and my friends seem to enjoy receiving them.

Date of experience: May 3, 2015
Arkansas
1 review
0 helpful votes
Follow Robbie D.
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Smilebox is so easy, all the creations they do for you, all you have to do is add your photos and they will even put them in order for you if you would like, or, you can arrange them the way you choose.
Smilebox is also a fun and exciting way for any special envites regarding any event. They provide DVD's or you can print your pictures and all of these for a very small price, once a year, that's it. I will always choose smilebox and so glad I found it. Robbie Dague

Date of experience: October 18, 2015
California
1 review
0 helpful votes
Follow Lee W.
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Fun creating the slideshow presentation, but couldn't figure out how to upload videos. Other than that, the program was very easy to use and navigate. I used is last year and decided to use it again this year for my special occasion presentation.

Date of experience: July 16, 2017
Samantha T. SmileBox Rep
over a year old

Happy to hear you are enjoying using our slideshows. To help you upload a video you can click on the link below to get step by step instructions on how to add your videos to your creations. For further support you can contact us at support@smilebox.com

https://smilebox.zendesk.com/hc/en-us/articles/204932360-How-to-add-video-clips-to-your-creation

Iowa
1 review
0 helpful votes
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I'm using SmileBox for far more than I thought I would.

I exceeded the deadline to cancel my trial membership and initially was disappointed but after using it again I've decided it's worth the cost and far more interesting than an email. The response I got was on email telling me I exceeded the timeline (my fault) but I was welcome to use the service I'd been charge for. I hope I don't experience what Jason H did.

Date of experience: July 6, 2018
California
1 review
0 helpful votes
Follow Katherine V.
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Great Teaching Tool!
March 20, 2015

I use Smilebox every day to introduce and reinforce vocabulary words with my elementary school students. I can select images from the internet and paste them into the slideshow slides, then write the vocabulary words and their definitions. My students love to watch the slideshows. It helps them learn and remember their vocabulary words. It's very easy to use and all the graphics and music are beautiful.

Date of experience: March 20, 2015
Canada
1 review
0 helpful votes
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Poor Service
May 24, 2020

The product itself is wonderful but I paid for a month and they could not find my account. I sent the copy of the money paid for with a credit card. I called and they wanted the same information send over and over... nothing was resolved. I worked on a huge 70th birthday celebration slideshow and was not able to fully use Smilebox to finish the project. It was a waste of my time talking to them... they take the money and don't deliver. It use to be good not it's a rip off. Poor poor support.

Date of experience: May 24, 2020
Colorado
2 reviews
2 helpful votes
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I went through everything which was really great - but when I went to run the slideshow, it didn't come up on my screen very well. I couldn't figure out how to fix it to save my life, so I right clicked, which caused the program to freeze - I couldn't get it to work to save my life. I finally had to hard reboot my computer to get it to shut down. I'm really sad, because everything else about it was great until that point.

Date of experience: January 12, 2018
Samantha T. SmileBox Rep
over a year old

We are really sorry to hear this! If you have any issues we would like to help you and you can contact us through our Help Center by submitting a request or email support@smilebox.com. Thank you for your feedback though, we really do appreciate it, we can use it to look into the software and see if anything needs fixing and improve it.

Florida
1 review
1 helpful vote
Follow Brittany C.
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At first I was very impressed with how easy to use this program was but then I ran into some kind of annoying problems. When it came to adding my music and photos and getting the template set it, it was super easy and quick and I was very surprised because I thought I was going to spend days on this project. But every time I went to "Preview", I would only be able to see a portion of the slide show like it was super off-centered so I am not even sure if there was a "Pause" or "fast forward" button so every time I went to preview I had to watch it from the very beginning every single time. Very inconvenient. So it did end up taking me a while still because every time I wanted to fix one little thing, I had to keep rewatching the entire thing. Not to mention I had to keep emailing it to myself just so I could watch it centered.

Date of experience: May 22, 2017

Overview

SmileBox has a rating of 3 stars from 1,755 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmileBox most frequently mention credit card, customer service and free trial. SmileBox ranks 60th among Greeting Cards sites.

service
289
value
318
shipping
122
returns
124
quality
293