soccer.com

I order some cleats in November. I cancelled the order the next day as I got a notice they were on back order. I received written confirmation that the order was cancelled and that I would not be charged since the item did not ship yet. Then the week before Christmas they ship the item and charge my account with no authority to do so, putting me in a situation where I am out over $200 the week before Christmas. We all know that is when money is tight and needed for gifts, etc. I email them several times to have them put the money they charged my account without my authority back in my account. I get different canned answers to each email. Does not appear they take notes or have a system to take notes. Every time even when I replied it is a different person answering the email with different instructions. One instruction is to use the return slip in the box to send it back. Guess what, no return label. Finally I call and talk to a supervisor Dianna Brooks. She advises me the notes say a free beanie was cancelled not my cleats. I did not order a beanie or know anything about a beanie, no email, not in my order. Ini where. It is like they where just making things up. She emailed me a return label and told me once I dropped it off at fed ex they would see the tracking number and refund my money including any shipping charges. Well I drop it off after waiting in a long line and email them the tracking number and they email me back saying that I won't get my money until it gets back to them.

They hid all the posts on their Facebook page from consumers who never got their orders or their orders are severely delayed. That's shady in and of itself. Their shirts are itchy and cheap. The shorts are so thin they're see-through. The socks are way too thick for soccer socks. Do business with ANYONE else.

Customer service representatives are rude and snarky. They ship their orders several weeks after the order was placed, and they won't refund you for any reason. Save your money and go anywhere else.

I placed my order in July and paid for 2-day shipping. $113 for two shirts, one pair of socks, and one pair of shorts. Shirts and socks took 7 weeks to arrive (got them September 1st) and the shorts are "in transit". We're more than half way through the season.

When my order was already 5 weeks out, I reached out and tried to cancel my order since I paid for items to be used this season, not for less than half a season- they're basically worthless. The email responses I received were terrible customer service, useless boilerplate language, and passive aggressive and unprofessional snark.

They basically said that I should have been aware they are contracted to customize orders, so they are all nonrefundable. It is unreasonable to assume customers are aware of a company's various contracts. It is also unreasonable and unprofessional to throw that in their face when they want a refund for items that are for a specific season that is already almost over, especially when that order was placed nearly two months prior.

They have zero incentive to ship orders on time since as soon as the order is placed they have your money, a policy that prevents returns under all circumstances, and the gall to ship it essentially whenever they like, regardless of when the order was placed.

I ordered 26 uniforms for a varsity soccer team on July 24,2017. I received the shorts and socks fairly quickly. However, they cancelled my jerseys on August 4,2017 due to a logo problem but never notified me. After another week I contacted customer service who told me they were behind and it would be 10 more days. 10 days go by and I contacted them again and was told they were being processed and they would it a rush on them and ship them 2 day shipping. They never came. Contacted them and spoke to Augway who was a bright spot on this ordeal. She explained they had been cancelled and it would be mid September before they would arrive. That would be midway through my season so elected to speak to the parents and call them back before placing the order again. When I called back a different costumer service rep. Said he would get the order going and would call me back. He never did. I called and asked for Augway he who played the order, contacted the supervisor, gave me a discount, and overnighted the jerseys. I had t purchase t-shirts for the boys to wear until the jerseys arrive. A very unsatisfactory experience.

If you order an item at a christening, you'll be lucky to receive it by the funeral. When place your order, they must let the manufacturer know they should start building the factory, then hire and train employees, then actually make the product you ordered, then wait for a donkey to be born and raised on which they can strap your order, wait for the donkey to go blind, and then point it in any direction and hope for the best. What's worse, they send you an email with a date telling you when to expect delivery. They do this only as a cruel joke at your expense. The email changes as the date approaches, reading, "expected delivery: tomorrow," then "today," then, "yesterday," and so on. If you email them, they mock you with an automated response calling you a valued customer and advising you to call a phone number. Don't email them. Don't call them. Don't bother trying to communicate unless you have exceptionally low self esteem leading to masochistic behavior based on feelings of worthlessness. Because they already have your money, so your value has been assessed and holds no future worth to them unless you continue to give them your money. This motive is proven by their neglect in making any effort to fulfill your current order, yet sending you a daily flood of promotional emails advertising more products they want you to order so you can watch delivery truck drive by your house, each time thinking about a larger amount of your money spent on multiple items that wont be on your doorstep. Do yourself a favor. If you are considering ordering from soccer.com, instead get a hammer and hit yourself over the head. Once you've done that, think of the pain when you did it. Much like striking yourself with that hammer, ordering from soccer.com is painful and, likewise, just feels so good when you stop.

They have the market cornered so they really don't care about customers. It should not take 7 weeks for a customize order

Problem 1: This company charges you upfront when you pay for your item-money comes out of your account. Problem 2: You won't receive the products you purchased on time- so there are delays that seem intentionally done. Problem 3: As they sent your item- they pre-authorized another transaction for the shipment they are sending over-so they collect again so they can make an extra profit as money sits on their collection or savings account. But as a parent you are not expecting this fee again and at random times. Imagine you only had money to pay for your item on your account lets assumed 150. The additional holds that occurred can easily put your account at a negative causing you additional overdraft fees! Plain and simple their business model is designed to benefit their bottom line. It is unacceptable and has no place in the wellness and health activities of our children and in our communities! Why can't you be transparent and communicate disclosures. Don't tell your clients in writing they will received items by this date and send item when you feel like it. What you have in your hands is a monopoly system period. It doesn't matter how you slice it, you are taking advantage of your clients and you are only hurting our children to benefit your pocket! I don't understand why so many leagues force their team players to order their stuff with a company like this. It's absurd! In case you're wondering why it takes them so long to get orders out in a timely manner, this company with so many people being forced to buy from them, you don't think they're prepared with equipment, employees and materials?... they're not backed order... the longer it takes them to fulfill an order the more money they're making with their so called "pre-authorizations" (YOUR MONEY) because they're generating interest and by the time they "release" this hold, they already used you. They can care less if your child's season is almost over and they didn't get to play.

Current status of my saga.

1. I ordered an item using a birthday gift card in June. It was a Pulisic jersey I wanted to wear for U.S. national team games.
2.3 months later it never arrived so I emailed support
3. I was informed that even though it was listed in stock then, it wasn't. But nobody was going to tell me the order was canceled. REALLY?
4. I was informed I'd get a refund.
5. Woops had to ask again since it was a gift card.
6. The gift card I've received is for $0.00 not $100
7. I just went through checkout process and am informed that it is invalid and has 0 balance.
8. I sent back to customerservice and asked them to make it right and just send me what I want (supplied what I want and shipping address).
9. Replied they couldn't and sorry woops for the $0 gift card. New code for the gift card.
10. I put in the order again, and it says gift card cannot be applied because it has a 0 balance.

Each time I contact them, it's always me proactively (never them checking to make sure it works, or lifting a finger to make sure it WILL work).

At what point does not sending someone what they ordered, yet taking their money, become illegal?