Soft Surroundings

I have shopped at SS since I first recieved the catalog; now the option for stores shopping is wonderful. Great quality, customer service, excellent fit and wonderful things for my home.

On new years day I ordered some clothing and a lamp for the living room. I ordered specific size (PL) and I received them in X-large and not petite. I opened up the box for the lamp and there was no hardware for the lamp to keep the fabric hat in hanged position. I guess i have to put the hat on top of bulb to burn out?! Please DO NOT BUY ANYTHING FROM SOFT SOUUROUNDING. THEY DON'T TRAIN THEIR PEOPLE AT ALL AND AS A RESULT WE GET WRONG MERCHANDISE AT OUR ADDRESS!

They have terrible customer service and shipping takes forever and they don't have correct information on their website. Don't buy from them. Clothes are cheap

I had ordered 3 pieces of clothing from Soft Surroundings back in November 2016. When the clothings arrived, I realized that they had sent in wrong sizes. So, I sent the products back requesting that they be exchanged for the right size. I was told that they only had 2 of the 3 items I ordered in the right size and what would I like to do. I asked that the 1 item be mailed to me, but to refund me for the remaining 2 items.

I paid total $370.93 for purchase of 3 items in one order; of which $32.18 was tax. I returned 2 of the 3 items totalling $158.90 and instead of getting $15.57 tax refund, I'm only received $8.15. I spoke to Customer Service and got nowhere with the Rep. I asked to speak with the Supervisor, who upon review, agreed that it did not make sense that I was receiving $8.15 in refund. He was going to process the right amount; which NEVER happened. I have sent several email and have asked for a resolution and got NO response in return. I recommend that folks be very weary of doing business with this company. They do not deal with their customers honestly.

Thank you,

Dave & Farhana

I bought 2-130.00 dresses ( plus size Kara dress). They dont carry plus sizes in the store here, so I had them shipped free to the store, I ordered 2 diff sizes as wasnt sure as the size in 2 diff colors. 1 was too big, so I exchanged it at the store and they ordered the smaller size, Which I had to pay for AGAIN and wait for the return. In the meantime I wore the one I took one home and it grew as the day went by. So when my new order came in the store, I had them send it back for a even smaller size, and again HAD TO BUY another one and wait for the refund! Also when I went to pick my dress up on my lunch hour, I was told they didnt have it. I asked them to recheck to see if it was under my first name, I was told it wouldnt be under my first name, so I asked them again to check and was told there was nothing under my first name, so I left, called customer service, and later got a email telling me I did it to myself because I put my name backwards. She said it came last name, first name. I called the store, and again the lady I spoke with at the store reiterated that I did this. I said well I asked you 3 times to check first and last name, and you said you did. She laughed. They are snooty, Snarky and the 800 number is the same. I bought 2 dresses at 260.00. Now I have a extra $260.00 invested in exchanges and its been 9 days since the first exchange and no money returned to my card. The dress also has no care tag on it as to how to wash. I was told it was in the dress somewhere, When I challenged her to show me because i looked, she didnt even respond. I will never by from them again!