Soft Surroundings

I purchased some clothes at full price. I received a promo code after I made the purchase and requested that the promo code could be applied to the merchandise. The customer service supervisor named Brook refused to apply the promotion code. She was rude and very unprofessional. I am returning one of the items. It's just a t-shirt way over priced. Be careful when purchasing items from soft surroundings some of the clothing was not good quality considering their high prices.

I have been a long life customer for more than 16 years. I place 3 different order recent and get cancelled without notifying me, I even get charge my credit card. Email and call customer services and no action has been taken. So, unhappy, unacceptable and they lost me for life, I wouldn't imagine to go this review but I wanted to share my experience despite my love of soft surrounding but they left me no choice, but bad test in my mouth.

I am a new customer of SS and will not be returning. First of all, I ordered some leggings, and they were too big. I used the pre-made label to return, which goes through the USPS, therefore, is not trackable. If it does not make it, you're out of luck getting a refund! Second, I ordered a cardigan several months ago, and I have to keep going to the website to find the status of my order and continue to see shipping updates for MONTHS! There is no communication to the customer regarding the delay in getting my merchandise. However, the person emailing me was kind has no customer service recovery efforts. Goodbye SS- I won't be ordering again!

I bought an already seriously over priced pair of jeans from this company. They didn't fit and so I wanted to exchange them for another pair that was exactly the same price. You can only exchange (from the catalog) for the exact same item but a different size or color. Add to that you have to go the post office and pay return postage and the company also charges you a $7.95 return fee. I will NEVER order from this company again. Total rip off.

I have always received lovely items from soft surroundings.
I have never had to return an item so I am not familiar with their process.
Some items you do have a few months waiting period, but they tell you that upfront.
The one thing I do hate is they never have specials with percentages off like my other favorite store Chico's. I do like their items better than Chico's, but I like the sales Chico's has so I end up buying much more from them.