Soft Surroundings

I have been purchasing from Soft Surroundings for over 5 years, mostly because I like their styles. Unfortunately, I have had to return more than I keep because of poor quality. Usually the return process is easy, but if you have a quality issue after you've worn and cleaned the item, you will get rude customer service and no refund. You will be blamed for the fact that the item came apart at the seams or shrunk beyond reason. Most of the clothes I have kept have not held up. Elastic on the skirts stretches and twists, hemlines roll, blouses shred, sweaters (even with the best sweater care) ball up, shrink, and don't hold their shape. I used to be a seamstress, so I know about fabric care and how to block clean and block a sweater. Purchasing from Soft Surroundings is like throwing your money away. It also looks like most of their clothes are made in China, which explains the poor quality. What a rip off.

This has happened again! I ordered an item and told it will ship in a few days. Then, I begin to get emails saying shipment has been delayed. This order, I have now gotten 4 emails saying the item has been delayed. It will be almost 2 months before my item ships. I am writing this review because this happens quite often with Soft Surroundings. If they do not have the inventory, an item should not be advertised.

Bought a pair of green pants at Soft Surroundings that was almost perfect, so ordered the other 3 colors online, same style and size. One of the new pairs, the gray ones, were almost 2 inches shorter and much tighter around the thighs. Very uncomfortable to sit in as well as unflattering. The black and brown ones are better, but still not as comfortable or flattering as the original green ones from the store. I sew, and measured the fabric at different spots. The newer ones are just made with less fabric; indeed, I think the gray pair are a full size smaller. After reading these reviews, I won't waste time I don't have trying to get refunds. Won't shop there again.

I find the quality to be excellent! Items that I chose are all or part cotton, which is a requirement for me. I've received two orders so far, with two on the way. Sizing was fine and the jeans are stretchy and very soft! I'm very happy with every aspect of my shopping experience, which was through the outlet website. In fact, one item was out of stock- they notified me immediately, corrected my bill and gave me a 10 dollar credit! I should also mention that the clothing is BEAUTIFUL,

I am new to this chain, So far I ha nothing but excellent experience, from great customer service to amazing quality of products. Its so relaxing and fun to shop at their stores and the associates have been so helpful and knowledgeable. Recently the company added Free Shipping to a store near by you, which really helps. Carry on the excellent work.

Received summer catalogue and found items I wanted to buy. The items would be ready for delivery in December 2021! This is stupid!
Why put items in a summer catalog when you know can't receive until winter!

My limited experience with Soft Surroundings is that the clothing can be sometimes very stylish and unique with a flattering fit. The downside however is that the same clothes can be made of cheap quality fabric which does not wash well and pills. I don't understand why they do not use better quality fabric for their interestingly designed clothes. I guess they would have to charge more for decent fabric and obviously their profit margin is very high. But What is the point of having a lovely gown if you have to toss it out after a few months because it looks years old.