Soufeel

I am genuinely frustrated at this point with this company, this is my first order I ordered about 5 months ago, it has been shipped for about 2 months, and is still have not received my order, and when I reach out they just tell me it's in transit. I will not order from this company again!

I ordered a necklace with my boyfriend's name on it like three weeks ago and the shipping email thing comes up blank when i try to look. I spent $25 on a necklace. That's a lot. I want it to be here or i want a refund. I don't have time for this

I order this necklace for a friend who lost a father a month ago, I am really sad and disappointed because the order came late, and I send to the a picture in color, and they send it in black and white, the resembling is horrible. Now please somebody can explain to me how this 2 pictures its look like?
We've received your picture and feedback with many thanks.

They said...
After checking and comparing with the original picture you offered, the item looks good. We made it base on the picture you uploaded. Please allow me to explain the similarity. Engraving and printing, especially when the subject is a human, is a very subjective process. It is an art, not a science...
Has a professional company you don't send something like that you have the client if they like it or not, and explain the situation before you send the item

This is my second order with soufeel. I am 100% happy with the service and how easy the order process is. The products themself are stunning can't wait to order another item. Well done soufeel nice to do business with a fabulous company :)

Thank you Soufeel for the good online service.
I received my Soufeel orders within the timeframe that the company indicated.
The charms are awesome, I love my bracelet.
It is really something to treasure since it is my own design.
The selections are just fantastic and I am sure to make my next orders for my coming birthday in March.

Do not purchase anything from this company if you want it soon.
When I contacted them for an update, they could not tell me when it would arrive as they didn't have a clue.
I found out they come from CHINA. Delivery date unknoiwn

Its been about 2 weeks and on the site it says 5-6 days to customize your necklace and it still hasnt been shipped out yet but you guys made sure you took money off my card same day. Please ship my necklace out soon.

My husband's bubblehead doesn't even resemble 1% of what he looks like.they are asking me how they fix it and i told them but they didn't know how to fix it and it end up changing me 40% of the doll price without receiving it.
Very poor company and I am very disappointed.

Amazing and Fantastic will definitely by again, bought lots of charms and a bracelet to make for my mums Christmas, also bought a charm with my boyfriends photo on it and got it engraved. Thank you again you are a wonderful company to Buy from. Lisa.

I ordered a valentines bobble head and it came broken. I contacted company and they tried only reimbursing me 20%. I wanted a replacement but was told no because it was personalized and they then offered me 30%. I refused. The item came broken and it should have been replaced or I should have been given a full refund. This is poor business on their part and the said item was not cheap. Very disappointed and will not order from them again!

I placed my order 5 days ago. I received an email to confirm my shipping address due to po box there, they helped me correct my shipping address. Today, I received a tracking email from the customer service Jessica to let me know the shipping details and etd. I'm quite happy they follow up and take a personal care about my order. Thank you!

I totally messed up my order and had a question re: shipping when my three orders were different. Vera assured me the order would be coming together in one shipment and cleaned up my mess dealing with the shipping address. I would definitely place future orders with them.

Adorable charm! Fell in love the minute I saw it and even more once it was on my bracelet. Fast delivery too! The detail is wonderful and the price is great!
I also love their personalized memorable charms, there is my family picture in it! It is also waterproof. I wear it every day.
I am looking forward to their CHRISTMAS SUPER DEAL!
Do not miss out!

Absolutely awesome jewelry GOOD QUALITY just as Pandora. Yes I too was worried after 1 week no tracking number no update. And I sent them 3 email. I placed my order on Dec 1 n Dec 2 and I received my orders on Wednesday Dec 16 2015 I am happy because its a good company well worth the wait... it takes some days but they did return my emails as stated may take up go 48 hrs for a reply which they did. So suffice to say I had no issues with soufeel love the jewelry will buy again!

My order was shipped quickly, and questions answered quickly. I got the three layer jewelry box. It is well made for the most part-the little tab for opening it hangs a little crookedly-but otherwise it is good. The peacock charm is really cute.

Ordered only one charm. Thank god. The charm I ordered was a crown with the word QUEEN written on it with a clear stone above it. When the charm arrived it was cute, but on the small side. This charm was for a pandora bracelet that I own. It is almost half the size of my pandora charms. It does fit the bracelet but looks off, so I wear it in the back.
Customer service is not what I am used to. You must contact company by e-mail. Tracking the package is a problem since they take forever to get back to you. Delivery is about 15 days but I almost had to wait a month to get my package. Liked the charm but not comparable to pandora since there is a big difference in size of product. Will not buy again from this company. Like the charm but don't love the size.

I placed an order on Black Friday and the email stated it would be shipped in 2 to 4 days. I still have not received my order and it is a Christmas Gift.

I just found out my order is somewhere in China.

My card company declined the purchase and I have the money in my account. I went online to search reviews on the website and all I see are negative reviews! Can anyone direct me to another website that can add pictures on accessories such as AirPods. It was weird when my card company states they block certain transactions that look suspicious and the reviews are most on scams. Word of mouth can make or break a company. Get it together Soufeel it is a really image and reputation to have these high number reviews. If u wanna make it as a company I suggest you work on customer service and no company can survive without it. It's so many things you need work on. Hire me I will turn that company around in no time!

After looking at there charms, stating the will fit all bracelets, I ordered 2 charms to go on my love link bracelet guess what their to small won't fit, I went on live chat I said very politely they don't fit, the response I got back was yes they do and cut me off.
Avoid I'm now stuck with 2 charms I can't use.

I ordered a memory necklace after my mom passed. As a gift for my sister. I made sure everything was right when I ordered it. When I received it the pictures was up side down and to close. They will not refund my money or fix the problem. I will never order from them again.

It's been a month and a half since the order was placed. Over a month since the order supposedly shipped and the last tracking update which shows it hasn't left China. They said it's because of the corona virus that it is delayed and that was fine for a while, but I have ordered items from China after this order and have received them. I believe it is just a convenient excuse at this point. I asked at what point they will consider it lost and issue a refund. Customer service stopped responding.

I ordered a blanket and spent an extra $25 to get express shipping, so it be only for 2-4 days. After 2-4 days passing and it never showed, I simply emailed them asking for a refund for on the express delivery and not on anything else, and of course a couple days later I get a long email back basically saying no. And at this point I'm still waiting on my package, because I don't get any updates on my orders like I signed up to, I don't think I'm ever going to get what I ordered. This is my first and last time ordering from this company.

On December 4th I ordered some personalized socks from MyFaceSocks.com. They appear on their website to be operating out of London, but the charge on my bank account said Soufeel Hong Kong! I became nervous I would not receive my order in time for Christmas since I reside in the United States and sent them an email (note: there is no customer service #). Since then, all I have received back are vague emails saying the items will be shipped once they are done. I even demanded their CEO's name and contact details and they completely ignored my request. Needless to say no items have shipped and I'm sure they never will. I filed a claim with my bank and am now researching how to put this SHAM of a website out of business.