Soufeel

I decided the best present I could possible give my daughter on her 21st birthday was a picture of her and her dad the very last time they were together I choose this particular picture because the following day after his birthday he went to work as normal and collapsed at work and was admitted to hospital while after sometime weeks had passed they finally turned off the machines that was keeping him alive. My daughter was only 19 years young and she lost her papa her best friend and I no that I as her mam can never fill that void and her step dad can never fill her dads shoes so having this necklace she will always have her dad close to her heart inside and out. On recieving the item even tho arrived two days after her birthday it was a very unique special present which my daughter will cherish for always I can't thank you all for the brilliant work you did in turning a photo into a necklace well done from a very happy customer and a very happy daughter

Everything was perfect: from the communication with the managers about the state of the parcel, to the delivery of the same. The products are of excellent, original and really innovative. I'm extremely satisfied!

I ordered 2 prints dog memorials 1 for myself and one for a friend.
The price was quite expensive in my opinion but I still purchased 2 because I hadn't seen anything similar.
It took almost 3 mths for one to arrive and the second was never delivered but a card was left asking for me to pay just under £15 for postage not added?
The company has ignored my emails and is not what it states

Never purchase from these people. Also called MyPhotoSocksAU. They are taking advantage of people purchasing gifts for loved ones.

As other reviewers, I have been told that shipping issues are because of COVID, that if I want a refund, I have to pay a ‘restocking fee' and as compensation I can have my shipping fee refunded. No thank you!

Moral of the story is to just check reviews on any company you are buying from before any purchase! Also, I purchased through PayPal, so will get a full refund. Hope PayPal close them down for good, after all the poor reviews.

Listen here you peasants, I ordered my fiancé a birthday gift from this company and you people took my money! That's unprofessional and that kinda sucks that my fiancé hasn't gotten her birthday gift! I will no longer do business with this company, y'all can rot in hell, I would like my $#*!ing money back if you not gonna send my fiancé her birthday gift.

I've ordered a picture watch for my husband for his birthday which is Sunday the 24th. I know it will not be here by this week. I should have read the reviews before I ordered their product. I keep checking the website on my tracking status and it's still say "being processed" I placed my order on the 8th of Feb, and still saying the same thing as of today. Dang mann... I should have read the reviews first. Very disappointed. I will not be ordering from them again. Order #*******628

I purchased a charrm on December 5th and the company has charged my card yet it is the 12th and I've heard nothing at all. I email customer service stating cancel order and refund money as I will not tolerate a runaround and obviously order hasn't shipped but I received auto reply they are so busy. (Bull) anyways it gave option to type in order number and email and it returned order not found! Yet they have charged my card.

I placed an order for custom boxer briefs for my boyfriend on January 19,2021 and my card was charged immediately but I still have received no confirmation email, no tracking information, and cannot contact ANYONE for customer service help. Unbelievably disappointed and disgusted with this type of service. 10/10 would NEVER recommend people who scam others, especially in a Pandemic.

Ordered on 5th Dec and today is 25th Jan, until now havent recieved my order, i have complained and all they can say is please wait... how long am i to wait? They dont give your stuff nor they refund you... that tracking thing? All i see is the same thing that I have been seeing since dec 17, even smail mail would have got delivered by now..

I ordered a box puzzle picture, but it shows you what you will get and how the box looks like, but what they don't tell you, is you have to put it together, which means it may not turn out perfect and they do nothing to rectify the mis selling of their product. It is not worth the money or time to try to put it together yourself. Don't get ripped off, I will report this to the BBB

I am french and I am always satisfied of my products. Charms are very attractive, cheaper than Pandora ones but as beautiful as them. Very good quality of products. We have to wait about 8 days to receive our order. For me, deadlines are always respected and you are able to follow the shipping of your order on the website. I recommend this website. I love Soufeel! Tiffany Labalette, Saint-Omet FRANCE (62)

Appreciate your support your care about my mails, fast reply on my mails and following up even after shipment, never had this perfect experience with any other online web-site

The charms is wow evry things is really beautiful, More than pictures on the sites

Thank you

I cannot express how beautiful my keepsakes are the quality is perfect and the craftsmanship is excellent... your companys customer service was wonderful keeping in contact the entire month. I know I was upset because of the timing that I ordered a month ago they made every way to try and get them to me. I would recommend this company but order early to make sure u get your beautiful item that was the only thing is I didnt get them for Christmas but I will order and remember to order early
Thank you Mia and Jess for all you did at customer service u get 5 stars
Nina Vecchio

They definitely say 3-7days for an order and thats a complete lie - and any review that says otherwise is a lie. I'm in day 27 and my order hasn't even been processed. Use ANY other service, this is a scam site and you should avoid

I ordered photo charms for mothers day for my mom and grandma. I was nervous after reading reviews, but couldn't be more happy! Received them today, less than a week after i ordered them and they are beautiful. Some reviews said that they were rough around the edges but mine were not. I am happy that I not only ordered these two charms but placed another order for 4 more charms!

I placed my order Dec 2nd of 2019. It was suppose to be a Christmas gift for my boyfriend. Sadly to say today is now the 28th of Dec almost into the new year and haven't received any update on where my package is at. I try to leave messages on Facebook and email them but no one replies. I hate how I paid for the product and get nothing in return. I look on "track my package" but nothing has been updated since the 11th... Just sad how people can treat other human beings like this. I would never recommend anybody to buy from this company. Id rather let me know that my package is running late then not even receiving it. JUST SAD!

I ordered a heart picture engrave with WE LOVE YOU in the back of it for mother's day. I uploaded a picture of my kids and dogs and asked if it would fit. They said yes and then I receive the heart with just the face of one of my dogs. So I reached out to see if I could get it redone or get my money back. Well they said no because that was the picture I uploaded. I know I did not upload it that way. Went on Etsy a week before mothers day, uploaded the same picture and asked if there was anyway I could get it before mothers day. I did and came out very nice. It was a little more, but worth paying more and getting what you ordered. I did receive a email back from Soufeel offering me 10% refund to use in another order. They can keep it! Not worth it!

Total scam, they say they are out of New York and my credit card was changed from Hong Kong. When I emailed asking where my order was, 12 days later they said it will still be 4-5 business days my order hasn't been processed. That was the lead time when I ordered. Fine, emailed back that I want to cancel and FULL refund. Can't get anyone to cancel or email me back now. Have to stop payment with bank and report to BBB. Again, DO NOT USE this company!

I ordered a case for my ipods. Received the first time and the picture was so dark and they sent wrong case. It was way too small! I got a run around and they finally said they would send the correct case and re do the pic. I received the second one and it was the same exact thing! Giving a run around again and they don't wanna give a refund! Now I'm stuck with TWO cases that are way too small and the picture on them looks awful!

I ordered a personalised keyring and paid £30 for it to ensure it arrived within the 4-6 day timeframe. I have emailed them and they have given me a tracking number which does not work. I should have read the reviews, hope she likes Millie's personalised cookies as that is now all i can afford in the timeframe of 12 hours to quickly get something. This company is disgusting and the fact the replies to most poor reviews says "have a happy life" is a sarcastic kick in the face! Give it a few years and the company will be bust due to them having no idea how to run a business... then have a happy life soufeel... and shouldn't it be soulfeel or something that actually makes sense, think they missed out an L! Evidently very annoyed customer here.

I ordered these for my co-workers for the holiday! The website looks beautiful. I ordered from them because the website said they were located in NEW YORK! I placed the order and my credit card company called me and told me they are in CHINA! They had put a freeze on the order. THANK GOD. I allowed my credit card company to decline it! BEWARE of this company... but its a great idea! :(

I would like a refund of my $23.95 i spent on your guarantee shipping before Christmas! I just got a email saying it was shipped and won't receive it for another 6 days... Christmas is in 2 days. Refund my money or I'll dispute it through PayPal. My email is *******@yahoo.com

I have an exceptional impression about Soufeel and their products.
I have a wonderful bracelet with three charms and I can't help myself to order new ones.
They are also very prompt and when I had a little problem, they made ALL they could to solve it. Proffessional, Wonderful products!
Around me, all my friends have now Soufeel bracelet :), I was a good start:)
Thank you, Soufeel!