Soufeel

Never Ever Use this company. After they get your money - they are no where to be found and you don't get your merchandise. The Live Chat is ALWAYS off line. Emails are not answered.

They took money out of my account and now the item is saying it's out of stock. This was a fathers day gift from my children to their father and they have stolen money from children for their gain. DO NOT BUY FROM THIS COMPANY. No one has responded to me at all.

I bought a photo wallet from them, but never got a order number or confirmation email. I got charged twice for my order and they said I can't get a refund because I don't have an order number! Again, THEY NEVER GAVE ME AN ORDER NUMBER OR CONFIRMATION EMAIL! So I am out $60 with nothing to show for it! How can you run a business like this!?! So upset!

I found this website I believe from an ad on IG and thought I would buy something personalized for my boyfriend for Christmas, I had placed the order sort of a week and a half before Christmas and I paid $19.99 for TWO day shipping. Had I known this was coming from CHINA I wouldn't have placed the order. Not only that, but I was dumb enough not to read the reviews! I have sent emails before the product arrived because the tracking said it would get here after christmas and they blamed it on the time it took to make the product. This crap looked and felt like it came from the dollar store.
DO NOT WASTE YOUR MONEY!

I got it as a Father's Day gift for my husband & he loves it! The quality of the wallet nice for the price. I will definitely be ordering another product from this site!

MY REVIEW BEFORE RECEIVING MY ORDER:
I haven't received my order yet but I have had contact with customer service. I normally don't give over 4 stars but in this case I find it necessary. I don't have to wait 24 hours before my issues were addressed, I would say less that 15 minutes. All issues I had were resolved. Thank you so much!

MY REVIEW AFTER RECEIVING MY ORDER:
I'm giving them ONE STAR, if i was given an option it would have been ZERO STARS. I don't have an issue with customer service however I did have an issue with the photo wallet I ordered. Low grade quality, the photo was stuck on instead of imbedded in the wallet, very easy to peel off. I wasted money purchasing the wallet and my time waiting for delivery. This was my first order and will definitely be my last one.

Every order I have placed has arrived quickly and has been exactly what I paid for I don't understand all the negative reviews. Very happy with all my charms. :)

I ordered a personalised knecklace on the 3rd of December 2018 after doing research into the brand. I now REGRET this massively. THEY STOLE MY MONEY AND NO PRODUCT HAS COME. It was supposed to take 8-10 days but it's still not here! Will probably never come! I've read so many crappy reviews since, clearly it's a SCAM STAY AWAY.

I ordered a charm on the 19/11/16 and still haven't received it. I have sent several emails askig vwhere item is and they keep giving me a tracking no. Was going to order another one but not now.

I wanted to buy a picture puzzle for my wife for Mother's Day. I stumbled across Soufeel or the name Photo Blanket. I placed my order with them and Immediately contacted them to find out how long it was going to take. The response took two days and after reading the message, I realized that they were not the company I thought they were. I quickly tried to cancel the order but they refused. I guess I should have done more research because I found Shutterfly soon after. I ordered the same product from Shutterfly and they told me that the photo I submitted (the same photo I submitted to Soufeel) was not high enough quality. I sent Shutterfly another photo and the puzzle came within a month and was beautiful. It took Soufeel over THREE MONTHS to ship me my puzzle and it's not great. DO NOT BUY from Soufeel, BUY FROM SHUTTERFLY! Truly, it's my fault because I should have done more research but lesson learned.

I ordered a personalized necklace for my mom back on Dec. 13 w/ a guaranteed delivery date by Christmas eve I have called, left messages, sent emails, and the only thing they can say is that it's a busy time of year. You knew that when you lied to and scammed 100's of people out of their money! The last email I got from them which was 5 days ago stated my order would be shipped on the 27th here it is almost the new year and I still haven't received a shipping confirmation email. When you check the tracking on the website it still says processing. If I could give this piece of crap company a ZERO star rating I would! Take MY advice do NOT order from here! RUN! THIS SITE NEED TO BE REPORTED AND SHUT DOWN FOR FALSE ADVERTISING AND SCAMMING! WE WORK HARD FOR OUR MONEY AND IT'S A SHAME WHEN IT GETS STOLEN! PLEASE SEE PICS BELOW!

I purchased an item but I decided to cancel and I've done the cancellation but I've been struggling to get my money back and the customer services aren't doing anything to help or confirm to me that I will get my money back

I order a wallet for my husband for Christmas. I paid extra for fast shipping. They guarantee on time delivery for Christmas. Here we are almost new year and have not received nothing! Order says "processing." I called them, no answer. I emailed them, their excuses was "it's a busy time" I emailed them back and have not received a response. I called them and left a message they said they'll contact me in 24hrs. Have not received a call. I am very angry. I paid extra for nothing. NEVER AGAIN WILL I BE ORDERING FROM SOUFEEL I'll make sure none of my family or friends order from here. TERRIBLE TERRIBLE TERRIBLE

Your personalized beads are beautiful. I purchased 2 and will be getting more. I absolutely lobe them and what a great way to keep your loved ones with you. Thank you for such a great job.

I order a spotifi night light, I waited 2 weeks almost for the package and when it arrived it was scratched all over the place. I don't recommend them, I really don't

I have had nothing but positive experiences with Soufeel. I have ordered numerous charms and love the quality and pricing of their work. Highly recommend

I ordered an item end of last month I got a shipment status which said they are sent out But the tracking status has not changed since Feb 2nd I asked them, they said the order has already arrived in US, Custom has been completed But I made sure this with local post office They said they have not received my order yet They lied to me Besides They lost in touch with me I am really suspecting that they may be scammer

I really like this item, I brought it for my mum for Christmas & I know she's going to live it. It took a couple of weeks to arrive but I allowed myself enough time. Would buy again

Ordered item on the 29th November it was a charm with photo on as a Christmas gift for my friend who lost her mum, feel very let down, very quick to take money but not quick to respond to peoples queries if Soufeel feel they can respond my tracking is *******391if not then I will contacting paypal in regards to refund thanks Lindsay

I bought my charm in memory of my much loved dog. Who sadly is no longer with us.my charm is a beautiful reminder.the charm sits on my pandora bracelet lovely. Thank you.

I bought a bracelet for my Vet for all the things she has done for my dogs. It was a bracelet and 2 picture charms. Firstly, the bracelet would not fit on a 5 year old, and the charms pictures, you would need a microscope to see. Called customer service. ALL MY FAULT...WOULD DO NOTHING, EXCEPT GIVE ME BACK 5% OF THE PURCHASE PRICE...WHICH AMOUNTED TO $4.50. For those that don't believe this happened, my order number is jh*******. DO NOT BUY ANYTHING FROM THIS COMPANY...IF YOU HAVE TO RETURN IT FOR ANY REASON...YOU WILL LOSE YOUR MONEY. ALSO...CHECK OUT ALL THE OTHER 1 STAR REVIEWS BEFORE YOU ORDER FROM THEM...50% OF THE REVIEWS ARE 1 STAR. SAVE YOUR MONEY...THEY CAN'T EVEN ARTICULATE A PROPER SENTENCE FOR THE REPLY FROM THE REVIEW...THAT TELLS YOU WHERE THESE PRODUCTS ARE MADE AND THE QUALITY...AWFUL

I ordered a gift for Valentine's and paid for the expedited shipping so i can get it on time as they advertised it. Days passed and they still didn't prepared my Order so knowing that i won't get it in time I asked them to cancel. Every time the replied please wait and said no please cancel. I submitted cancel request 3 time and they just ignored it. I emailed them multiple times and they kept saying your order will be ready soon like i am asking for an update i was asking to cancel. After 8 days they said oppps sorry you order is ready now so we can't cancel. Then i was ok so at least refund my expedited shipping fees as it's already 3 days after Valentine's. They still didn't answer me and i kept following up. 8 days after Valentine's and after ignoring 5 emails from me they emailed and said oh it's too late it was shipped. This is stealing in the modern world. Ignore the customer because they already have the money and they will just keep it and there is nothing you can do about it. The worst experience i ever had with any online shopping. This was so frustrating and so wrong. Never ever again i will buy anything from the.

I want to return my order. No email response from them and no one answers their phone number customer service. Where can I send my return? Very frustrating!