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Soufeel has a rating of 2.1 stars from 890 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soufeel most frequently mention customer service, tracking number, and business days problems. Soufeel ranks 220th among Personalized Gifts sites.
This company responds to reviews on average within 8 hours
After receiving Customized items with upside down name on it. They were able to answer my email very quick and sending me new item as replacement! They also give me 10% off back from the order payment. Great service. Perfect quality! I recommend buying from soufeel.
Takes so long that you think you got scammed, just to get a subpar item that's comparable to Wish or temu. Yes it's cost is less then the real deal items but totally not worth the cost.
Extremely poor quality and do not take responsibility for their mistakes.
Sent several complaints and I was completely ignored!
Run!
Tip for consumers:
Search for another company: poor quality, poor service and bad English
Products used:
Bubble head
Ordered 2 weeks ago & only email I got was for the order # & the payment went through and haven't heard updates on my order Christmas is a week away and I need my order
Hi Megan, I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
I ordered a charm on 12/12 and was told it shipped 12/17 and it would be delivered by the 21st. It's Christmas Eve and NOTHING and they were paid thru Paypal! This was a special gift too!
We would like to extend our sincerest apology to you. We were not able to fulfill our promise to deliver your order on time, Paula. We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that we can assist you as soon as possible? Thank you so much! -Tiki
Waited the time and never got the item I ordered never by from them
It was a gift for my sister but never got it and Everytime they just gave an auto reply
I'm so sorry to hear that, please send an email to cs@soufeel.com our customer service will definitely figure a way out for you.
I ordered 2 photo wallets the day after Thanksgiving and was advertised they would process in 3 to 5 days and shipping would take 5 days. 10 days later my products hadn't even shipped yet and I emailed. I was told they would Shipped the next day the next day came and went with no shipping so I emailed again I was told it would take time because my items were custom I told them that if it did not ship by December 10th I wanted a refund because it would not make it here before Christmas. They ignored my emails over and over and over again would not respond so I went to their Facebook page I left several comments about how unhappy I was how they did not keep up their end of the deal how they were ignoring my emails and over and over and over again got an automated response that I should check the tracking dye got that then I went to tracking and they had suspended my order without my permission! Tons of other people on the Facebook page we're saying the same thing! I go back to comment again and they have blocked me from commenting just in case I tell the truth to other customers out there! I never did get my order they only offered me a 70% refined saying that that would be a big loss for them! I had to threaten hiring a lawyer to get them to agree to a full refund and it has still not hit my bank!
Hey, Sarah, sorry to let you down. You ordered customized photo wallet, and usually it needs 7-8 business days to handcraft. And at this time of a year, the delivery will take more time than usual. We have day and night shift in this busy season, too many conversations we may reply you a little late, and we are sincerely sorry for that. We have refunded you, and your money will be returned to your account in 2-4 working days. Please have a check.
So I saw the advertisement of a babble head dad for Father's Day online throu TikTok and decided oh wow I'll buy this for my husbands Father's Day/Birthday present. They asked for a picture so I sent it! Placed the order and a few days later it asked me to confirm the picture in which I did! When I opened the photo I was like omg this does NOT look like my husband and I spend a little over 109.00 with tax and all, including insurance just In case it broke on the way. So I replied and asked them that I did want the item but they needed to fix it and they replied saying that it was already made and it wasn't fixable and if I wanted to cancel the order they would charge me 30% of what I paid for. How is there job my mistake? How is that on me? At this point I want to Dispute the transaction because that's not cool. What company does this? Please do not buy anything from companies who want to charge you when it wasn't your mistake it was there's for not doing my babble head as it should! Going to add the photo so y'all can see that the head looks nothing like my husband. I'm so upset.
Products used:
Figurine babble head for Father’s Day
We appreciate the additional details of your experience Inez, Again our apologies for the disappointment we've caused. We'll make sure to communicate your sentiments to our teams. Thanks for your time and bringing awareness to your experience.
I ordered a charm but needed to make a change.I had VIP service automatically added and paid at checkout and still nobody answered. Scam.
I ordered a necklace in November and have yet to receive it and nothing is being done about it I've reached out multiple times nothing still haven't been done and I haven't gotten a refund
I would like to personally apologize for any trouble it might have caused you Sean M. We are absolutely aiming for high-quality customer service and we appreciate you giving us the chance to make this right. May i know your order information so that we can help check status?
I ordered on april 30th and it is not may 14th i still have no received my package and i spent $35 on it. The tracking info has been the same for 6 days
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
Absolutely beautiful! Very nice and great quality charm bead. Great communication. Thank you Soufeel.
I definitely recommend it!
We are so happy to hear that you are satisfied with our products and service! We will share your kind words with our team! Thank you so much!
Ordered a necklace for mothersday for my mom. Never recieved it, AND THIS COMPANY #SOULFEEL does not out insurance on their packages when they mail them... SO NOT ONLY DID MY MOM NOT GET HER MOTHERSDAY GIFT. BUT NOW THIS COMPANY WONT REFUND MY MONEY, OR WILL NOT SEND ME A REPLACEMENT NECKLACE.
So im f****d out of my time and money...
Thanks SOULFEEL for ruining my mothers holiday!
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
Delivery was faster than expected which was fabulous! I highly recommend you to my friends. 5-star experience!
Amy made this experience wonderful! I am such a happy customer, she constantly reassured me. She also replied back within adequate amount of time.
We are so happy to hear that you are satisfied wit out customer service, Sarah! We will continue providing the best service and products in the future! Thank you so much for your feedback!- Tiki
Customer service was fast and sufficient! They responded quickly to my stone that had fallen out and replaced it immediately! Thank you Soufeel!
Thank you for your compliment, we will do better.
I love everything about soufeel great quality and best customer service is my only destination when it comes to great affordable jewelry
Thank you for giving us the opportunity to serve you, Charafa. We are happy to hear that you love our items, and i will be sure to share your kind words with our teams. Have a nice day!
Ordered a photo charm, and extremely happy with it and the service over email was excellent! Would definitely recommend! Perfect Christmas present!
Thank you for your positive feedback, Rebecca! We are so happy to hear that. Would definitely continue provide the good quality and best service. Thanks again! - Tiki
Not only have I not received the package after 1 month, their tracking system gives no information. It just says "Order Processed".
Hi Jeffrey, I'm so sorry about that. You could contact with our customer service, the email address is: cs@soufeel.com They could help you with it.
I paid for a necklace that i never received! Contacted customer service with no response from them. Don't waste your money!
We apologize for the late response, Susan! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com with your order number? Thank you! -Tiki
Great quality, affordable and great customer service... I would definitely recommend when looking for gift ideas or even to treat yourself!
We’re so glad you like our charms, Lani! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
This company is real and you get what you pay for no scam at all i ordered 2 necklaces and came super quick it will be worth the wait
Hi Ajdin, thanks for your love, please keep supporting our brand.
Amazing product! Really liked the quality. I wanted to find charms that are unique and soufeel is the perfect solution!
We are so happy that you love our products, Ofek! I will be sure to share your kind words with our teams. Have a wonderful rest of your weekend.- Tiki
Purchased both a gold and silver Carrie necklace for my college age daughters. Loved them and so did the girls.
Happy to hear this, Laura! I will be sure to share your kind words with our teams. Merry Christmas and Happy New Year!- Alison
Very happy and satisfied with the charms that I ordered, received them in 12 days after I placed my order...
We are so happy that you are satisfied with our charms, Noelia. I will be sure to share your kind words with our teams. Have a nice day! - Tiki
Never received order. Charged my card. No contact number... No reply from sent email... Company does not exist in USA..
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SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
We are terribly sorry to hear this happened and for any disappointment caused P R.- please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. Please offer us more information, such as your order number, the full name & e-mail address used when makiing order, we would like to help.