• Soufeel

Soufeel

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Overview

Soufeel has a rating of 2.1 stars from 890 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soufeel most frequently mention customer service, tracking number, and business days problems. Soufeel ranks 220th among Personalized Gifts sites.

  • Service
    159
  • Value
    147
  • Shipping
    152
  • Returns
    116
  • Quality
    133

This company responds to reviews on average within 8 hours

Positive reviews (last 12 months): 15.8%
Positive
3
Neutral
0
Negative
16
168
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How would you rate Soufeel?
Top Positive Review

“Very fast reply and great customer service!”

Razan A.
4/2/24

After receiving Customized items with upside down name on it. They were able to answer my email very quick and sending me new item as replacement! They also give me 10% off back from the order payment. Great service. Perfect quality! I recommend buying from soufeel.

Top Critical Review

“Don't Do it!”

Pico D.
11/2/24

Takes so long that you think you got scammed, just to get a subpar item that's comparable to Wish or temu. Yes it's cost is less then the real deal items but totally not worth the cost.

Reviews (890)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (220) photo charm (38) christmas gift (21)
Thumbnail of user ivanat2
Italy
1 review
0 helpful votes
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July 10th, 2017

Ordine fatto è arrivato in una settimana. Tutto perfetto e molto bello come nelle descrizioni. Consigliato

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Apprezziamo veramente la tua attività, Ivana! Siamo grati per la fiducia che hai inserito sul nostro sito web. Non esitate a contattarci se avete bisogno di ulteriori assistenza. Speriamo di avere il piacere di fare affari con voi per molti anni a venire.-Alison

Thumbnail of user fabianc18
Italy
1 review
0 helpful votes
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December 23rd, 2017

Unazienda di parola, ciò che propone lo realizza. Ottimo lavoro. Continuerò certamente a rifornirmi da loro

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Grazie mille per la tua opinione, Fabian! Saremo sicuri di condividere le tue parole gentili con il nostro team! Buon Natale! -Tiki

Thumbnail of user veronical72
Italy
1 review
0 helpful votes
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December 12th, 2018

Perfect service
Servizio efficiente, veloce
Ho ricevuto subito assistenza!
Il gioiello è bellissimo, sono contenta e soddisfatta

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Grazie per la vostra lode Siamo così felici che tu sia soddisfatto del nostro prodotto e servizio.

Thumbnail of user franziskaz
Germany
1 review
0 helpful votes
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January 21st, 2017
Verified purchase

Tolle verarbeitung
Super toller kundenservice
Nächste bestellung kommt 100%
Grosse vielfallt an schmuck nur zu empfehlen

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Wir sind geehrt, Kunden wie Sie zu haben, Franziska. Danke für das Geben uns der Gelegenheit, Sie zu dienen. -Tiki

Thumbnail of user beysih
North Carolina
1 review
0 helpful votes
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April 4th, 2017

COMPRE UN DIJE CON LA FOTO DE MI HIJA Y QUEDO MUY BONITO, HE COMPRADO VARIAS VECES AQUI Y TODO ES COMO LO ESPERABA.

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Gracias por darnos la oportunidad de servirle, BEYSI. Estamos felices de saber que usted ama nuestros artículos, y estaré seguro de compartir sus palabras amables con nuestros equipos. ¡Que tengas un buen día! -Alison

Thumbnail of user brigittag
Germany
1 review
0 helpful votes
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September 7th, 2017
Verified purchase

Tolle Produkte, einmalige Stücke, tolle Kundenbetreuung, Klasse Service
Schnelle Lieferzeiten
Immer gerne wieder!

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Wir sind so froh, dass Sie mit unseren Produkten und Service zufrieden sind, Brigitta! Ich werde sicher sein, Ihre freundlichen Worte mit unseren Teams zu teilen. Vielen Dank! - Tiki

Thumbnail of user antonioo20
Italy
1 review
0 helpful votes
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December 1st, 2017

MI TROVO BENISSIMO CON VOI I VOSTRI PRODOTTI SONO BELLI E SIETE VELOCISSIMO. FARO' UN SACCO DI REGALI A VOSTRO MARCHIO QUEST'ANNO

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Grazie per averci dato l'opportunità di servirti, ANTONIO. Siamo felici di sapere che ami i nostri articoli e sarò sicuro di condividere le tue parole gentili con i nostri team. Buona giornata!-Alison

Thumbnail of user gabih3
Germany
1 review
0 helpful votes
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October 28th, 2019

Danke. Jederzeit wieder. Echt schön geworden...
Ob Uhr, Anhänger oder Kette. Ich bestelle nochmal..

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Dankeschön!

Thumbnail of user paolof8
Italy
1 review
0 helpful votes
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December 16th, 2016
Verified purchase

Mi sono trovato bene anche con l assistenza veloce e chiara nelle comunicazioni... lo consiglio

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Grazie per il vostro amore e la raccomandazione, Paolo! Ci auguriamo di poter fornire il miglior servizio possibile in prossimità future.- Caroline

Thumbnail of user domenicod4
Italy
1 review
1 helpful vote
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January 16th, 2016

Braccialetto arrivato proprio come me lo aspettavo. Davvero Bello!

Thumbnail of user christinac97
Germany
1 review
0 helpful votes
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November 27th, 2016
Verified purchase

Danke für die tolle anhänger bin total happy

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Hallo Christina, danke für das Teilen Ihrer glücklichen Erfahrung mit uns. Wir tun unser Bestes, um Ihnen einen besseren Service in der Zukunft zu bieten. Vielen Dank. - Caroline

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From the business

SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...

Company Representative

Thumbnail of user soufeelj
SOUFEEL J.
Typically responds within 8 hours

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