Soufeel

They have good and nice things and the staff are very kind and helpful. I totally recommend it. I had a little problem with them but they sort it out at the moment. You can trust them

Thank you so much for my order. The order was placed, made and shipped to me in the U. K. in exactly one week. It's a perfect gift for my sister in law! Many, many thanks x

Soufeel: Quality of goods is high. Regular events and discounts on goods. They regularly supply new goods. Communication with shoppers is perfect. I recommend

Altho my query came about due to a fault I cannot complain about the customer service at all! Tracy emailed me and offered me a replacement and explained the time scales etc. Very happy thank you!

This company is horrible. I placed an order as their site claimed free US shipping and everything was in English but immediately after i realized they were shipping from the U.S. within a minute i messaged, emailed, couldn't call bc no number listed about my concern and to cancel my order since the recipient would no longer be at the NC address provided as he was returning to FL in a couple of weeks. This was a gift for my manager. I received multiple emails confirming they received my message and that i'd receive a response within 24 - 48 hours which i didn't. I continued to message them and finally received an email 9 days after order stating that their U.S. distribution center is closed due to covid and that's why they were shipping from china and didn't address my request to cancel or my concern that the recipient will no longer be at the address. I tried to reiterate that to them and they continued to explain why covid is the reason they have to ship from china then after a few days, shipped order to the NC address. Either they don't understand English enough to sell products to the U.S. or they are just ignoring your concerns so that they can make and ship the product out to you. No comment on the product as i or the recipient will never see. Avoid this company at all costs.

It took more than a month to receive my product and it is nothing like what I saw on the website, the quality is really poor and it seems from dollar store although I spent 50+ dollars on it

Didn't care to help my issue my bobbleheads look nothing like me ans my husband. I paid 175$ and they won't do a thing to make me feel good about this purchase

I ordered a dog tag picture chain for a young boy whose brother was recently killed in Thailand and it is still under process. I ordered it the 1st of February and it is nigh on impossible to get in touch. The boys funeral is tomorrow and i wanted it so his brother could at least have something closde to him. VERY VERY DISAPPOINTED

This is the worst online company I've ever ordered from. I ordered some dog socks on Dec 14 because their site said they would arrive by Christmas. They didn't. I contacted them on Dec 30 and they said they had no record of my order. I filed a complaint with PayPal that day and what do you know, Soufeel suddenly "found" my order the next day. I told them to just cancel it multiple times but they ignored me and shipped it on Jan 7th. They arrived and were terrible quality. Cheapest crappiest socks I've ever seen, and the image of our dog was cropped weird. I asked for a refund to which they replied they only refund for defective merchandise and wanted me to send them a photo, which I did. And what a surprise - they said the socks looked perfect and denied my refund. The customer who is holding the item and putting it on their own feet gets ZERO say in the quality of what they bought. Stay away from this scam company! They will rip you off and then essentially taunt you by denying any request for help or a refund. Worst company ever! They shouldn't be allowed to operate in the United States!

Waiting for order placed in March. Same response each time I tried to obtain status of order and the refused to process refund for an order never shipped to me.

Placed my order on March 14 and received it on March 21. Imagine shipping to Hawaii, that was fast compare to others. The products met my expectations and I will order again..

I ordered a necklace and personalised pendant with a photo for a gift. The package arrived quickly and the pendant is just beautiful. I am so pleased and I know my mum will love it.
Many thanks.

I purchased a set of Car Seat covers as per the description. Only one arrived despite the picture showing 2 and the description says Car Seat Covers (plural), and who would only order 1 anyway? When I contact Customer service, I was told if I wanted 2, I should have ordered 2! I THOUGHT I WAS ORDERING 2 AS PER YOUR DESCRIPTION! All your apologises do not solve my problem. If I want another I have to pay another £40!

Am so happy when i saw those brace its really very nice thank you soufeel. And am so happy that u have responded to my mails. So satisfying with ur service thank you once again thank you so much.

Service could not have possible been worse.

I tried to order an item before Valentines day, admittedly late, but the website stated guaranteed delivery by at least the day after, but expected before.

When trying to order, it twice told me the order had failed. I therefore decided to go with Annalise Jewellery. They were more expensive, but the item came within two days and was brilliant.

However, i then discovered my account had been charged for the Item with Soufeel. I tried to contact them 3 times without getting any response to cancel the order, explaining it was down to a failure of their website. I got no response. I eventually gave up assuming i'd been scammed.

I got an email over a month later saying the item had now been sent, again i replied to this email and finally got a response. The most they claimed they could do was refund postage. Two days later i received an email saying the item had been delivered. It hasn't. I still haven't received the item, and they won't refund me. Stay well clear.

Even though it took longer than I expected I got my order and the 4 pieces are good. I also understand that my order was more deteling. So super nice beautiful and we'll made. Thanks

Not recommend buying anything from this company they do not keep in contact with you and do not know what the hell is going on strongly advise not buying from them

The personalised charms are an excellent gift idea! The picture quality on the charm is excellent and the product is reasonably priced. I will definitely be purchasing more!

I ordered a custom bobble head as a gift.
I received it and it looks nothing like the photo I sent in and they wont help me with a replacement or a return

I paid extra for delivery still delivered not at time. 8 days late. Never gonna buy again. If anyone want to buy do not pay extra for fast delivery because they delivered late.

Happy wirh my Name Bracelet!. The only thing that I was concerned about was the response return... but my Name Bracelet came yesterday, 3/9/2018...& it was really cute,& it even came with a SOUFEEL GIFT BAG!. I may be making a few more purchses. Thanks, SOUFEEL!...

Best customer service by far. They help any of their customers if they need help with their orders and it makes it so much easier on us with their help. They're truly the best.

I couldn't believe how nice my charms were till they arrived I was so overwhelmed with them I nearly cryed. They did a fabulous job can't wait to order more.