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Soufeel has a rating of 2.1 stars from 890 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soufeel most frequently mention customer service, tracking number, and business days problems. Soufeel ranks 220th among Personalized Gifts sites.
This company responds to reviews on average within 8 hours
After receiving Customized items with upside down name on it. They were able to answer my email very quick and sending me new item as replacement! They also give me 10% off back from the order payment. Great service. Perfect quality! I recommend buying from soufeel.
Takes so long that you think you got scammed, just to get a subpar item that's comparable to Wish or temu. Yes it's cost is less then the real deal items but totally not worth the cost.
I ordered my necklace on 12/11. I haven't got no information on where my package is at at the moment! It's almost Christmas. Very disappointed.
I ordered a custom necklace 2/11 and my order form said except shipping 3-6 business days, those days came and went, I went online to track my shipping and it said "processing" I sent in a "ticket" since there is no phone number and was emailed back by a lady named Martha that told me they were upgrading their shipping department and nothing would ship out until 2/28 I told her that's not what was on my records and that wasn't good enough. I waited a few days and after reading everyone's complaints on facebook I sent another email telling them this was unexceptable and I should be upgraded to express shipping since its been almost 1 month since I ordered, she then told me my necklace was made but didn't pass inspection because they wanted it to be nice and it was being remade and if it passed this time it would be mails with in a day and then 3-6days for the express shipping -that was 2/21 here we are 3/1 and it still says "processing" DO NOT order from this company these people are scam artist and theives! I do not believe they have any intentions of mailing our products off or if they are even still in business. Bad thing is even if i cancel the order now I garentee I won't get the money back for another month or so.
We apologize for the inconvenience caused to you, Heather! Please accept our explanation. Actually, we have the notification in the product page on 9th Feb that we'll spend some time upgrading our manufacturing facility, and this item will be shipped on Feb. 28. We are a reliable company, and we will be sure to ship your order asap once the necklace is done, please don't worry! We highly appreciate your patience and understanding! -Tiki
I made an order for customized socks 3 weeks ago and I still haven't received anything AND I think I got phished from putting my credit card number on their website.
Ordered 4 charms and love them. Shipping was fast and received before Christmas (day before. It still before) very happy customer.
We would like to apologize for the delay on the delivery of your order, Amy. Could you please send an email to cs@soufeel.com so that we can assist you as soon as possible? Thank you so much! -Tiki
Thank u so much for my necklace i ordered with u its so beautiful i can now carry my sister about with me all the time once again a big thank u
Thank you for giving us the opportunity to serve you. We will do better.
I love my necklace i received today i am so excited to already wear it i got exactly what expect so thank you again
Thank you for giving us the opportunity to serve you, marcia. We are happy to hear that you love our items, and i will be sure to share your kind words with our teams. Have a nice day! -Caroline
Great company. Great prices. Referred to friends and family. Great customer service. Will be doing more ordering.
We are so happy to hear that, Shannon! Thank you for your kind words. We will be sure to share this with our team. Thanks again! - Tiki
I submited two orders and did not get any of both, not even a phone number to contac them and they never answer my mails back so I feel cheated
I love the charm that I ordered for a gift for someone special. I will definitely order from you again!
Thank you for your valued business, Jennifer. We greatly value your trust and confidence and sincerely appreciate your loyalty to our business.-Alison
Really easy to use the site and design the charm. Lovely end product and the customer service was fantastic also. Really recommend. X
Please accept our heartfelt thanks, Daniel. We are glad to be of service to you. Your commendation will be extended to our team. We are looking forward to doing more business with you in the future. Best Regards!-Tiki
I love your products, and I'm always promoting them to my friends and family, and between that I'm giving them some gifts of your brand
Thank you so much for your recommendation, Andreia! We are so happy to have customers like you, and we will be sure to share your kind words with our team! -Tiki
WARNING: NEVER, NEVER, NEVER HAVE BUSINESS WITH THIS COMPANY.
NEVER GOT MY ORDER BY VALENTINE'S DAY!
NO ANSWERS ON THE PHONE. NO RESPONSE ON EMAIL! AND I DON'T KNOW IF I WILL GET MY ORDER EVER!
Hi, I'm so sorry to hear that. There are so many orders during the Valentine's Day. Thank you for your understanding. Could you please provide your order number, so that we will connect our customer service to solve for you?
Absolutely amazing service and quality best ever I will be back can't thank you guys enough for the great quality and service thank you
Thanks for your encouragement, Kim! We will continue in our efforts to do anything. Best regards!- Alison
DO NOT SPEND YOUR MONEY AND TIME
I order from them 2 weeks ago and I haven't received anything yet, try to call them, email them and nothing back! DO NOT ORDER FROM THEM!
Hi Carina, I'm so sorry. Currently our customer service has so many letters to reply one by one, we are trying very hard to reply your email ASAP but it will take some time. If you want to track your order, please click here ->https://www.soufeel.com/trackorder Thank you for your understanding.
Good services, good quality, goof value for money, fast delivery services.
Excellent service by operate.
We appreciate you reaching out to us to share your experience, ROSHELLAH. I will be sure to share your kind words with our teams. Have a wonderful rest of your week.- Stella
The whole shopping experience was simple, the product amazing, the postage time was very fast. Thank you Soufeel.
We’re so glad you like our charms, Penny! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Annie
This web have an excellent customer service, just need to see the product so thanks for the excellent customer service
Thank you for your positive review, Adriana! We highly appreciate it! We will be sure to share this with our team. Thanks again! - Tiki
Absolute scam company from China. Do not buy. Scam. Fraud. Scam. Fraud. Scam. Fraud. Scam. Fraud. Scam.
We are really sorry that our products and services do not meet up your expectations John S. But our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. Please let us know your order information so that we could help you.
Online more scram companies have but soufeel is Different, mostly I like soufeel customers supporting
Thank you so much for your trust and positive review, Ashif! We will continue providing the best service and products in the future! -Tiki
I ordered on 12/2516 and still have t received my charm. Website said it would ship in 2-5 days. Obviously not!
Hi Debra, we apologize for the inconvenience caused to you. Please send email to cs@soufeel.com, our customer service representative will assist you to track it. -Caroline
Excellent product with great value for money. Good customer service and on time delivery. Highly recommend Soufeel :)
We appreciate the confidence you have placed in us, Candice! We look forward to providing you with the best possible service in near future. Thank you!- Alison
Gain trust and grow your business with customer reviews.
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
We feel awful upon hearing this, Mario. We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that we can assist you as soon as possible? Thank you so much! -Tiki