Soufeel

Ordered a photo charm for my mom about a week and a half ago for mother's day. I was scared because of the bad reviews and never recording any confirmation but it came in when promised and looks great. She'll love it and we are excited to give her her gift.

I wish my daughter had read the reviews of Soufeel prior to her purchase of a Mother's Day gift for me. She purchased the charm with my parent's pictures, as they had just passed. However, in less than a week, the picture had bubbles in it. It was worn for just a few minutes, only twice. I never washed my hands with it on, nor was in humid weather. I reached out to the company and they demanded pics of the picture inside the charm...? You can't use our cell phone light and camera at the same time, and other light sources would not work, we tried every avenue. They did not care, only stated since I could not provide a picture, they could not help me. I would not recommend this company as their customer service is very unhelpful.

I spent near $150 dollars for customized bobble heads that look like 2 completely different people. I ordered January 20 for Valentines day and did not receive them until yesterday 2/24. This company is not in the USA and doesn't abide by returns or exchanges. I am now stuck with $150 dollar bobble heads that don't look like us. Look at good reviews. They are not in the US. Stay away.

The product was horrible. It looked like it was hand drawn by a junior high student with little to no skills. The product did not look like the picture sent in. Soufeel was contacted and responded to e-mails, but contradicted their website on how long it was going to take (web said 5-10 days; customer service said much longer for their special process - which was in no way special!). They also defended the final product stating it was supposed to look like it did. NEVER BUY FROM THEM!

... This are water proof and I have trust because I can give a very quality gift for my closest friends. What I like very much is that when you personalised an accessory you can see exactly how I like to be. Good job. Thanks.

What a nightmare order, Will never buy from them again. The photo was so dark it looked like a black heart, Even with a magnifying glass you couldnt work out what the photo was. I am currently going through the resolution with them but they want to offer credit to buy from them again? Are they serious? It has been a nightmare to get hold of them. Refusal to give out customer services phone number. I will get a satisfactory result even if i have to involve the higher professional authorities, Not happy at all.

Hi, never had any issues. My order was put in 28/12/15 and received 11/1/16. I am in Perth Western Australia. Beautiful jewelry - bought bracelet and charms for my daughter who turned 16. She loves it so we will definitely buy again. Thanks Soufeel for your wonderful service

SCAMS! Terrible! I ordered my item 2 weeks preliminary, but it's still not even shipped, absolutely no contact and customer support. Hardly found somewhere a phone number, which of course was busy with other customers all the time! I even left a voicemail and email, but never ever heard back! Please ban that website!

Horrible shady company. No communication after 3 emails! Take your money and don't respond. Says order emailed weeks ago yet no tracking provided. Says in US.-most likely Singapore or China warehouse based. So disappointing. Now have to file dispute with PayPal

My Husband ordered a bobble head that should have looked like us. However, they messed up on me! We asked for our refund back multiple times but they wouldn't. They kept offering partial and that's not right! Oh and they also said, "you can paint the skin color yourself!" Are you freaking kidding me! This company is a scam! Do not purchase anything from here or you're regret it!

Do not buy. I repeat DO NOT. Scammers using fake site which says USA. They are in China. Customer service is a robot. I will be taking legal action against these people as they are refusing to return my money or send the item. They claim its sent by Australia post has no record or anything. Stay away from this lying company

Good app I love the things they have to offer. Orders come in a decent amount of time. And easy to contact if you've got any questions or something has gone wrong. Really recommend them and their product!

These people use the excuse of updating there warehouse every year still have not
From a month ago recieved my order they have fake live support and fake phone numbers thanks for ruining valentine's day hong kong commies

This company is honestly the worst place I've ordered from. I have emailed and tried to contact someone 4 times regarding my order. No answers on where it's at. I placed my order almost 2 months ago and nothing. They won't process a refund either. 10/10 would not recommend buying anything from here.

Placed order over a month ago to receive in time for Christmas. Email after email and all they can do is send you a tracking reference which states nothing. Promise of three day turn around from delivery. No email to advise of production problems until I emailed them. Shocking service.

After being quoted 4-5 business days for processing, two weeks later I my stuff still hasn't shipped. Their customer service page is just a mess of Latin filler text. No number to call, no email. The credit card number I used to pay for my order was stolen less than a week after ordering from Soufeel, racking up charges at hotels and pool supply stores. Given that I can't reach anyone about the status of my order, all signs point to a fraudulent overseas company. I don't know any "real life" people who have been successful ordering from this company... I suspect a lot of the positive reviews here are bought and paid for. Such a waste.

I have tried getting in touch with this company numerous times. I get a generic email back saying please wait until we have time to look into the situation. You cannot call or write to them. I think this is a scam! Stay away! I placed my order on December 5th. They took the money out that day. When I track my order online it says processing. Well its been processing for 15 days? I'm just guessing there is no way it will be here by Christmas. Will be demanding a refund!

Horrible customer service! The site has father's fay specials and banners everywhere but my order won't get her on father's Day which makes no sense. It was placed 2 weeks ago. Customer service phone number is just an automated voicemail that no one ever responds to. I already know it's going to be an issue getting a refund. DO NOT ORDER FROM HERE. You will be very disappointed if you do!

Wow their way of resolving the issue is offering 10% of my money back for deleting the review. Absolutely ridiculous and still my product has yet to be shipped out. Great company!

Would highly recommend this firm. They resolved and sorted my problem out with no quibbles whatsoever. Also their charms fit on a Pandora bracelet which I have and will only be purchasing Soufeel charms for it from now on.

I love my bracelet and charms! They personalized a couple of mines with family pictures for a very good price! You can't get that at pandora or tiffanys. I have all 3 products and by far I am loving Soufeel much better :)

I initially gave them a very poor rating due to customer service. However, once I got their attention, the issue was corrected and I have received my products. They are very beautiful and seem to be the same quality of much more expensive brands. I have seen many complaints about customer service and shipping issues. Remember the squeaky wheel gets fixed first! Make a lot of noise, post comments on their Facebook page, submit reviews here and other public sites and post that on their Facebook page, I even emailed their CEO. Something worked because I stopped getting auto replies and broken English responses and got some real answers followed by a swift correction to the issues. I will shop with them again.

I live in the good old British Isles and was not expecting too much considering how much I spent on a bracelet and seven charms but Soufeel made me eat my words! The quality of your charms are amazing and so affordable compared to your nearest competitor in England that being p... a. Shipping was free and received my goods in nine days. Everything about your company from the website to product then finally door to door service is very professional I am just preparing my next order of beautiful charms as we speak thank you and we'll done!

Very disappointed in this company! Saw the items online, placed and order. Paid 19.99 extra to receive before Christmas even thought their site said guaranteed delivery before Christmas. Order has said shipped, go to DHL to track and info says request from China! Website said coming from California! I am beyond pissed this was the only gift I was sending to my mother! They took the money out of my account and I have no clue where the item is! I will be filing a report with the Better Business Bureau! Shame on Soufeel! Now what do I do!