Soufeel

Great site for awesome trinkets. Friendly, available, knowledgeable and helpful staff (hard to find these days. Addresses concerns as soon as possible.
I will definitely be making more purchases

The customer service officers are helpful and friendly. This will be other reason for me to continue shopping with soufeel beside the beautiful design.

I received my 5 charms yesterday they are beautiful so very pleased with them. They took just over a week for delivery at Christmas. I will definitely be purchasing from your company again.

The product as expected, thank you so much!
But I found some problems ready the delivery statuses because they are in French.
If there is an English or a German link that would be better :)

Placed and order on 05/12/19, now 03/01/20, stay well clear of this company, customer services can't even be bothered to reply, christmas ruined for my daughter, i will not be using you again.

If I could give 0 stars, I would. The place is a scam. Never received item ordered an absolutely no response (phone disconnected) what so ever. I have disputed this with my credit card company

A little delay due to Christmas holiday but was kept informed at all times. Really happy with my charm so beautifully made and looks lovely, would recommend to family and friends

I've been trying to contact any of your staff over email, haven't heard back it's been a week, i can't track my package because it says my email isn't registered even thought you guys send the confirmation letter and order number TO MY EMAIL. I ordered a custom lighter and i would just like to see where my package is at, considering all these horrible reviews i'm worried i'm getting scammed or ripped off i understand it may take a while to arrive but i would at least like to see where my order is.

Ordered a wallet and it broke shortly after first couple days. But i contacted them and their customer service was great! Very happy with the product. Will order from them again.

I ordered two photo charms, when they came one was very dark i could not make the picture out, i wrote a email to customer service, this was answered by bonnie, she was very helpfull i explained what had happened( it was acually my fault i had sent a dark photo without realising), i was offered 40% off the price which i recieved was told i could keep the charm, i ordered another charm with a different photo, arrived yesterday and could not be happier with it, delivery may be a little slow but worth the wait

I ordered two necklaces April 3rd for an anniversary present April 22nd. It is now the 19th and I emailed the company asking about the necklaces. Their response was to check my mailbox. I told them it has not arrived and they said I have to follow up with USPS. How is this acceptable? I have cameras on my front porch and mailbox and would know if it was delivered and stolen. I still have not received it and they are not much help. Steer away.

I'll make this simple. Ordered moon light Dec 3rd... no response accept credit card charge. Dec 12th email that says they will now expedite. I am in Maryland. December 16th item shipped to California shipping center. I email and get no responses to get item by XMAS. Dec 24th item shipped to New Jersey. Today is 12/27 and it states still in New Jersey. December 3rd order still not here and no responses to my emails. Absolutely horrible. Will not use this site again

Best present we ever picked out! Picture of my son and his girlfriend for her christmas present. Much happier with item than I originally thought I would be. Beautiful work!

Excellent service, beautiful charms & bracelet as I expected and super loving it
The Soufeel team was very kind and helpful, they answered all my queries, delivery was very quick
Would highly recommend anyone to purchase of their products and will continue supporting Soufeel Jewelry

Apart from charging me twice for my order. Apart from not knowing where my order was. The worst thing was being hounded my this email morning noon and night to write a bloody review. Leave me alone and atop mivering me you desparate comany

So very disappointed! Gutted actually!
Photos not on the cube, and not even made! Brought for a Mother's Day gift, poor mum has to try and put together!

This watch was beautifully presented with all personalized requests(picture and engraving).
My husband was delighted with it.
The picture has sentimental value.
Thank you so much.

Michelle Sloan

They never sent my custom made puzzle. Its been a month. Guess I'm out $50. They actually had the nerve to ask me for a positive review. Review what?
No response from customer service.

Just like most others on here, I am very disappointed. I was so excited when I saw the add on Facebook for this gorgeous, personalized jewelry. I ordered $200 worth on 11/30/2015, and my credit card was charged that very same day. I never received an email confirmation, and when I entered my email address to attempt to get a status of my order, it said "email not recognized." There is not a phone number to contact customer service, and their on-line chat doesn't work. I sent an email, but I have only received an automated response. I can understand that personalized jewelry may take a little longer, but the fact that there is no communication is concerning. The items I ordered were supposed to be Christmas gifts, and I am afraid that my order will not arrive in time…. If it even arrives at all. If I don't hear from them within the 48 hours that their automated email indicates, I will be disputing my credit card charge. Such a shame; these were going to be the gifts I was most excited about giving.

I have ordered multiple customized charms from Soufeel and been extremely pleased with my purchases. The customer service is great, and you get exactly what you order.

Highly recommend. My order failed to arrive the first time but was quickly and efficiently sorted out by Cherry. Prompt reply to all emails and regular updates of order status. Charms were beautiful

Had a personal charm made and it was beautiful. Arrived quickly, well packaged. I would recommend to anyone and would definitely be buying from them again x

After reading many reviews and my personal experience I would never recommend this to anyone. They having many shipping issues just continue reading reviews. They messed up my shipping label and this was meant as 2 christmas presents for my sister and fiance. I never recieved a shipping confermation and when i finally could track the package it was to late and already being sent back to the warehouse. You cant contact the customer service via phone they only take messages. I finally got an email from someone only for them to say here is the tracking info however they never took the time to read that it was being sent back to them. I asked for a refund but they wont call or return my emails. Absolutly terrible company. Please save your time and money. The charms look great but what good is that if you never recieve them.