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Soufeel has a rating of 2.1 stars from 890 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soufeel most frequently mention customer service, tracking number, and business days problems. Soufeel ranks 220th among Personalized Gifts sites.
This company responds to reviews on average within 8 hours
After receiving Customized items with upside down name on it. They were able to answer my email very quick and sending me new item as replacement! They also give me 10% off back from the order payment. Great service. Perfect quality! I recommend buying from soufeel.
Takes so long that you think you got scammed, just to get a subpar item that's comparable to Wish or temu. Yes it's cost is less then the real deal items but totally not worth the cost.
Got my nieces name necklaces and they both said it looked like "a thousand dollar necklace" they are absolutely in love with them and so am i!
My son bought it for his girlfriend and she absolutely loved it. Definitely will be order from here again
Happy to hear this, Rachel! I will be sure to share your kind words with our teams. Have a wonderful rest of your week.-Alison
The necklace and photo was so small that it looked like a joke. 70.00 wasted! Never again! So disappointed!
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
I've ordered so many items from this company they are fantastic! Really nice quality items perfect for any gift
Thank you for your compliment, could you please share it with us on the website? Thank you!
My $60 Christmas gift looks like it came from the dollar store! Horrible quality and pictures didn't line up like I had them on the website
Please accept our sincerest apologies Danielle. We are truly saddened by this happening. This situation is beyond our control, words can’t express how deeply sorry I am for this issue. But we will sort this out. We really cherish and respect every customer. And truly appreciate your trust and support all the time. Hope you can let us know your order information so that we can help you make a better solution asap.
I'm starting to question the reliability and realness of this site. I placed an order November 23rd and a second order November 29th. November 29th I get an update saying that the first order is in New Jersey. The second order was suppose to ship December 12th. December 9th I get an email saying one item in the second order wasn't available until the 12th. My first order still hadn't moved and I emailed them asking about BOTH orders. The cs agent only answered about the first order and said that it just shipped that day, I checked the tracking and it said it shipped December 10th. This happened on December 9th. When I checked usps it still said what it had for 10 days. Both of these orders were suppose to be delivered by Christmas.
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
Mail courier sent the product back to soufeel, and they "lost" it. 6 months ago and still waiting...
Tip for consumers:
DO NOT USE! You will be very sorry.
Products used:
None, never got my product or refund.
Hi Michael, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
I am very pleased with my new necklace... I will definitely order from soufeel jewelry again... Thank you
Thanks for your encouragement, NiNa! We will continue in my efforts to do anything.- Alison
I'm very satisfied with my order. Everything is very high-quality and dignified. I can confidently recommend this company
We are so happy to hear that you are satisfied with your order, Lyahova! Thank you for your recommendation! We highly appreciate it! -Tiki
This is my first time purchasing, my experiences have been brilliant and the products and descriptions that they provide are 100% accurate!
Products used:
Necklace
Processed an order for a personalized charm on November 26th. Due to the holiday season even purchased express shipping to ensure arrival prior to Christmas. Shipment did not take place on the ordered item until December 14th in which when reviewing the progress remained in a "processing" status for days. Contacted customer service support that advised there was nothing they could do as the courier service was delayed and they had just been notified. Contacted the courier directly and was told a completely different story, that the vender had created a shipping label however had yet shbmittted the package for delivery. Clearly what was told by customer service support being incorrect and a complete lie. Contacted customer service support again, told yet again there was nothing they could or would do at that time. My package finally arrived after the Christmas holiday in which I was again very disappointed. The engraving that was added at an additional cost was so little and unclear that it was barely visable. The picture provided had been adjusted and cut off. I am very very very dissatisfied and disappointed in the product and service provided. I will never do business with this company again and will ensure everyone I know does the same.
We would like to extend our sincerest apology to you. We were not able to fulfill our promise to deliver your order on time as we have encountered serious shipping issues that made it difficult for us to find solution because of the short notice given to us. Could you send an email to cs@soufeel.com with the picture of your unsatisfied charm? Our customer service will assist you. Thank you so much! -Tiki
I placed an order on DECEMBER 1st, and have been given excuse after excuse as to why the order has not shipped. This was the 2nd of 2 orders I placed on the same day. The first order shipped within a week, so when my 2nd order was not here after 2 weeks, I called. I emailed. I finally put them on blatant on their Facebook page and got a response... imagine that. They had "a system issue," and they would get it shipped asap. A week goes by... now it's Christmas, and still nothing. Now they say one of the items I ordered is out of stock and wouldn't be available til Dec. 28. Fine. They wanted to ship it separately from the rest of my order and I refused. I want it all at the same time. That day came and went... and the order is still in processing status. I messaged them AGAIN... now they said it wouldn't be available let until January 3. A whole MONTH after I placed this order! And yet, again, as of January 3rd, I'm told that it won't be available until January 8th. I am never ordering from these incompetent idiots ever again. Oh, by the way, nothing has changed, it's now January 10th, almost a month and a half since this order was placed, and I'm still waiting on my $130 order to be shipped! The Better Business Bureau will be getting a call for sure!
We're so sorry to let you down, Kelly. We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that we can track the status of your order? Thank you so much! -Tiki
I love services and articles of Soufeel.
Getting always answers. The articles are very nice. Thank you.
Thanks for your encouragement, Nadine! We will continue in my efforts to do anything.- Alison
My package was never delivered. Contacted Soufeel. They were rude & unhelpful. I had to file a fraudulent claim against them
It took about 14 days for my order to arrive, but my friend loved this scannable keychain. Recommend the quality. Customer service helped a lot.
Tip for consumers:
Buy in advance, to give them enough time in processing
Products used:
music keychain
Thanks you so much for your support to us luke! We sincerely appreciate your continuous support to us and you do not know how important it is to us, thank you again! We really glad to have you as our loyal customer and we'll offer better service in the future!
I ordered a necklace for special lady DECEMBER 16TH. I paid EXTRA to make sure it came BEFORE CHRISTMAS. Guess what?!?!? IT'S PAST CHRISTMAS. NEVER ordering from this crap website again!
Hi Brian, we apologize for the delay on your order. We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that we can assist you as soon as possible? Thank you so much! -Tiki
The team is 5 And very great. They solve my problem very quickly(24hours). Thank you so much for your help.
Thank you so much for your feedback, Catia! I will be sure to share your kind words with our teams. Have a nice day! -Tiki
Unhappy with how long it took to receive. Over a month. Also It came the box was all banged up and the item was damaged.
Hi Bryon, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
I ordered the picture lamp, when I received it, it was broken, I've emailed Soul Gifts several times, no response. No phone number listed anywhere.
Tip for consumers:
Don't order from this company. Shipping takes too long. They don't package the items secure. No response from the company at all. No phone number listed.
Products used:
3D photo stand
Hi Melinda, I am sorry to bring you a bad shopping experience, we will continue to improve. I hope you can forgive me if the service is not good. I wish you a happy life.
I had this given as a gift after my beautiful cat died, I could not be more delighted with my charm. Thank you
Thank you for your positive review, Sue! I will be sure to share your kind words with our teams. Have a nice day! - Caroline
I place an order and it did not go throu so I tried like 4 times and nothing but when I went to my orders it say there are 4 pending orders I hope I don't get charge for all of those
I bought this bracelet for my girlfriend at her birthday and she was very happy to receive this amazing gift. Thank you Soufeel, you made my day :)
I paid an extra 19.99 to get a necklace for my daughter for Christmas. I never got a confirmation number or courtesy email. Do not waste your time
We're so sorry to let you dowm, Bunny! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that we can assist you as soon as possible? Thank you so much! -Tiki
I hope that you people are not a part of the scam that the custom pillows y'all made me write a review on how things are going and how did you like your items what I didn't I thought they were going to straighten it out they made me write them and send them the picture of the pillows that was wrongly made and they sent me one good pillow into bad pillows this is after I talk to them about the items that they sent me it was unacceptable and they turn around and did the same thing all over again and I don't like that because it was a rip off people giving you they hard-earned money and they're hoping to get what they pay for not to be ripped off do y'all think that's fair I'm not going to add proof of purchase because you already know about my situation and I think it's disgraceful hi there ripping people off innocent people now my nephew has passed away and that was the reason why I was buying these pillows for his babies to remember his face and now I have one good pillow into bed pillows that I can't give them thanks a lot for nothing you guys just ruined my Christmas
Tip for consumers:
I had a very bad experience using this site I purchase pillows for my nephew's babies he passed away in September and he like Captain America so I got his face put on the pillow of Captain America but they messed it up his head is skinny like a cone head and it looks ugly and I'm very dissatisfied my Christmas is destroyed I'm very unhappy with this company
Products used:
Custom pillows
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SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
We are glad to hear that~ Thanks for your support! Have a nice day!