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Soufeel has a rating of 2.1 stars from 890 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soufeel most frequently mention customer service, tracking number, and business days problems. Soufeel ranks 220th among Personalized Gifts sites.
This company responds to reviews on average within 8 hours
After receiving Customized items with upside down name on it. They were able to answer my email very quick and sending me new item as replacement! They also give me 10% off back from the order payment. Great service. Perfect quality! I recommend buying from soufeel.
Takes so long that you think you got scammed, just to get a subpar item that's comparable to Wish or temu. Yes it's cost is less then the real deal items but totally not worth the cost.
It was my first time ordering from Soufeel. I'm so glad I did, my items arrived on time and I'm really pleased with them. Definitely ordering again.
I ordered a personalized name necklace on June 13th and when i try to track it, it still tells me its shipped not even delivered!
Please don't worry, Melanie! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that our customer service representative can help you? Thank you for your understanding! -Tiki
I ordered a charm for my bracelet. I love it. Thanks I will definitely buy from this place again. Great quality my grandson picture came out perfect.
Tip for consumers:
Totally recommend
Products used:
Charm for a bracelet
Hi Karen, thank you for your support! I wish you a sunny mood every day. We will work harder!
It look a lot of time to get a piece of junk. I had ordered necklace. The pictures are so attractive and the product is not same.
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
My 2 photo charms arrived today and they are absolutely beautiful, the delivery was super fast and I will be recommending SOUFEEL to my family and friends
We’re so glad you like our charms, Trudie! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
I love these charms they are beautiful and unique! They are just what I've been looking for to cherish my precious memories.
Thank you so much for your kinds words, Khaalida! We would also like to thank you for your purchase of Soufeel Jewelry. We value your feedback and will certainly be passing it on to our teams. -Alison
It says this web site is not safe. Please explain this to me. I see people complaining about not getting their orders.
Hi Regina, we can assure you our site is secure, Our customers’ security and privacy has always been a top priority. If you have problems in placing order, please send email to cs@soufeel.com so that we can check this further for you.- Alison
I ordered a personalized charm with my son's picture, I received it on time. It's really nice and original! I 100% recommend!
We are so glad to hear that silvia. Thank you for your compliment!
Products are crafted neat and nicely and love to wear them! Services for shipping are good too! I'm so addicted with it!
Thank you for your love and recommendation, Jennifer! We look forward to providing you with the best possible service in near future.- Caroline
I ordered a week before Mother's Day and I have not received my items... it's been a month smh this is ridiculous
Hi Kevin, I am sorry to hear this news, please send an email to cs@soufeel.com our customer service will deal with it for you quickly, and we must solve all your problems.
I ordered a moon light with my wife and I for Christmas and played 30 dollars extra for fast shipping and till this day I have not recieved it I called email no answer
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
Ordered a custom blanket for 50$ just for it to be an ugly dog on the blanket. Valentines is coming up and I was hoping to give her what I made.
We feel sorry to let you down as we know the products are gifts to the special one in your life. Would you please send us your order information so that we can help you check this issue?
I received my order and it arrives damaged and completely different and they never refund me.Not recommended
We are sorry to hear that Luis! Please kindly send email with damaged item picture to our customer email cs@soufeel.com so that we can help you check the issue and make solution.
I ordered for Valentine's Day, paid extra for Special delivery, no communication despite many emails, avoid dealing with this company
Hi, currently our customer service has so many letters to reply one by one, we are trying very hard to reply your email ASAP but it will take some time. Your patience will be greatly appreciated. If you want to track your order, please click here ->https://www.soufeel.com/trackorder
I never received my order. They tracked it to say it was delivered, but it never came! My word against there's.
Hi Tanya, I'm so sorry to hear that. As now is a very busy season, the delivery time will be longer than before, Please contact cs@soufeel.com our customer service will slove your problem.
Very happy with the communication, compliments :) and professionalism dealing with the customer service. Very happy to use them in future.
Tip for consumers:
highly recommend
Products used:
socks
Thanks you so much for your support to us m l! We sincerely appreciate your continuous support to us and you do not know how important it is to us, thank you again! We really glad to have you as our loyal customer and we'll offer better service in the future! Welcome to place order from us!
I am very happy with the quality of my light! The shipping was very fast and it was well packed. Very happy with the communication, compliments.
Tip for consumers:
Highly recommend!
Products used:
socks
Quick shipment time in every order. The price is reasonable and the customer service is very good! What you see is what you get.
Products used:
their personalized charms
It's been over 3 weeks & I still haven't received my package! I can't even track it because i wasn't provided a tracking number!
Hi Samantha, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
Arrived all in a short time even if I'm in Italy, excellent items, I'm very satisfied! I will buy again. I recommend to everybody. Thank you.
Product (socks) was not delivered as promised within 8 working days - right now I'm waiting for about 20 days and did not get anything delivered yet.
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
This is a horrible lying company! They don't work at all and the company won't give you the money back! I bought 3 keychains! All junk!
I bought a personalised charm and wallet. The quality of both products is excellent. Will definitely use this company again.
We are so glad to hear that! Thank you for your support.
Its my favorite thing, very affordable pricing and shipping didn't take that long. I will definitely be buying more charms
Tip for consumers:
Take advantage of there coupons
Products used:
Bracelet with add on charms
Gain trust and grow your business with customer reviews.
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
We are glad to hear that and hope to deal with you in the near future~ Thanks for your support. Have a nice day~