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Soufeel has a rating of 2.1 stars from 890 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soufeel most frequently mention customer service, tracking number, and business days problems. Soufeel ranks 220th among Personalized Gifts sites.
This company responds to reviews on average within 8 hours
After receiving Customized items with upside down name on it. They were able to answer my email very quick and sending me new item as replacement! They also give me 10% off back from the order payment. Great service. Perfect quality! I recommend buying from soufeel.
Takes so long that you think you got scammed, just to get a subpar item that's comparable to Wish or temu. Yes it's cost is less then the real deal items but totally not worth the cost.
Beautiful jewelry, especially original photo charms and great support team, all your request are able to solve within one day.
Everything was perfect! What I've ordered is so beautiful, assistance team very helpful (thank you Fannie).
Happy to hear this, Marlena! I will be sure to share your kind words with our teams. Merry Christmas and Happy New Year!- Alison
What a lovely gift... so thoughtful and personal. Photo looks amazing on the charm. Would recommend 100%
We are sooo glad to hear that you like it. Thanks for your praise.
Amazing personalised item. Great customer service. Wonderful shopping experience. Would definitely recommend. Thank you so much
We are sooo glad to hear that and thanks for your praise. We will do better in the future.
I am very surprised that there is such a good friend as Soufeel. Both jewelry and excellent service!
Thank you for your compliment, we will do better in the future.
So happy for the help I received! Everything went super good! Big thanks! Can't wait to get my order!
Thank you for your support! We will do better.
Ordered my wife and beautiful charm of our daughter for Christmas. She as i do, will love it. Thank you.
We’re so glad you like our charms, Brett! I will be sure to share your kind words with our teams. Have a nice day! -Tiki
I havent gotten anything they said 5-7 days nothing yet and that was awhile ago about two weeks or so
Not satisfied with this company service... haven't ship yet after a month. No phone number contact through emails.
Hi Christopher, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
I am really appriciate. Thnks soufeel for this amazing product. I ll give you my next order as soon as possible.
Hello Adeshpal, thank you for coming, your satisfaction is our greatest recognition, and we will work hard to provide good service!
Realy beautiful charms and bracelets, in case of any question perfect and quickly help. I reccomend Souffel very much
Thank you for your positive review, Katerina! We are happy to hear that you love our items, and i will be sure to share your kind words with our teams. -Tiki
Love it Perfect for my daughter she is 8years old her name is 10 letters long I was kinda Iffy on how it was going to come out. But. It was great
We truly appreciate your business, Erika! We’re grateful for the trust you’ve placed on our website. Please don’t hesitate to contact us if you need further assistance. We hope to have the pleasure of doing business with you for many years to come.-Alison
I am very glad that I choosed Soufeel for ordering silver charms. They have high quality and very good prices!
Thank you for your positive feedback, Anddreea. You can take a closer peek here for more flash sale: http://bit.ly/2cSRj6y. -Rosa
Picture not very clear. Otherwise I am very pleased with quality of keychain. I will attempt to contact Soufeel and see what kind of response I get.
We are sorry to hear that Donna! Would you please tell us your order number so that we can contact you and help further? It is clear that we have some work to do in order to make for a better experience next time
Had it made for father's day and must say Iam very pleased with the item, the chain could be sterling silver and it would be just perfect.
Placed an order and the corrispondance has been first class. Any questions asked have been replayed to. Can't wait to receive my order.
Hi, you may track your order here -> https://www.soufeel.com/trackorder, thank you for your understanding.
THEY ARE A SCAM! I ordered a gift for my girlfriend on April 28th and it's July 29th and I still haven't not received the items. What they are doing is illegal and they need to be shutdown.
Dear, I am sorry to hear this news, please send an email to cs@soufeel.com our customer service will deal with it for you quickly, and we must solve all your problems.
I was a die hard fan of Pendora but their prices are very high, then I discovered SOUFEEL and was SOLD! The quality, the design and prices are THE BEST, I LOVE SOUFEEL!
Michele, thanks for your positive review! You are our precious customer! -Rosa
Really like the products. They look fantastic and the material is absolutely awsome. I recommend and i am al
Thank you for your kind words and valued business, crinuta! We are honor to have client like you! I will be sure to share this with our team. Thanks again! - Tiki
I am satisfied my article, and very good quality and price, very interessant of side. Ist is very recommansund.
Hello Florence, thank you for coming, your satisfaction is our greatest recognition, and we will work hard to provide good service!
19TH Day since I placed my order I've been told to wait for another 3-6 days... never got it! Just stupid excuses from " the customer service".
Hi Srdan, I am sorry to bring you a bad shopping experience, we will continue to improve. I hope you can forgive me if the service is not good. I wish you a happy life.
I bought a photo charm for my partner of our granddaughter. It was put on her bracelet and looks brilliant. Thanks Soulfeel.
Do not order from soufeel! Stole my money. Ordered November 19th and still nothing. I want a refund.
Hi Casey, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.
Service fantastic so pleased with all the charms I've purchased will defiantly purchase again and reccomend to others
We’re so glad you like our charms, Gloria. We look forward to providing you with the best possible service in near future. Thank you so much! -Caroline
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SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
We appreciate your kind words, Katerina! We will continue to provide the best quality and service. - Tiki