Soufeel

Sofeel it's a very affordable choice for buying jewelry. I think for me is the best of al and cant stop bjying from them

I ordered 3 things on December 7,2017 it was shipped two day later and still hadnt come. It hasnt even left for transit its been 11 days

Disappointed and disgusted.

I have made several purchase through this company and am very disappointed.
I'll start off by saying, when my Las order finally did arrive - the earrings arrived bent out of shape, irregular/uneven amounts of material were used so they did not match and in pieces with one of the stones DISLODGED completely. The chain for the locket was very poorly soldered, shorter and of inferior quality compared to the one I ordered for my daughter a year prior... The locket itself was smeared in glue and had a very crooked/bent loop which made it sit strangely on the chain. I had contacted customer service regarding these issues but nobody has responded in three days.

When I first purchased a locket for my daughter. It took longer than expected to arrive, which I can deal with, looked prety good at first but after being worn once it had started to oxidise quite badly and was covered in blotches.
With my second purchase, I had sent them an email within 5 minutes of placing the order to correct a typo on one of the items as the payment had gone through immediately and I didn't have time to cancel and reorder. After a long and tedious back and forth - they told me that the item was already in production (on a Sunday New York time) and to make any changes I would have to pay 30% restocking charge on all four items in the order of which only three were personalised, cancel the entire order and re-order. I offered to pay an extra 30% on the item that needed the typo corrected and have it processed as part of the original order or have it engraved on the other side - considering it was "in production already" within 12hrs of being ordered, but was brushed off.
I feel like there was no effort put in to keep their customer happy or even address the problem, just scripted correspondence and an attempt to get more money. Very disappointed and disgusted with the final outcome.

(I would post photos if my phone had enough memory)

I ordered 5 items from them and really love the red suitcase charm. The quality is good enough, I must say.

The postal carrier damaged the earrings I ordered. Amy immediately sent me a new pair and they are perfect. Thanks Amy.

The customer support is very effective. They always answer the questions and work hard to solve the problems. Thank you Soufeel!

The customized charm I received is absolutely beautiful. The picture is clear and it will make a young girl very happy!

They were quick and very respectful and helped with any problems that I had And was able to fix the situation

I can not begin to describe the frustration throughout the whole process with soufeel and their customer service. I ordered a customized heated blanket in March as a gift, and it was supposed to arrive within 6-9 business days. A month later, when I reached out to soufeel they insisted the package was on the way and every email received stated it would arrive within 6-9 business days. The tracker for the package showed the package had arrived to my town of residence, but customer service insisted it was stuck with customs (tracker showed it cleared customs a week prior). After 2 months of back and forth and them copy/pasting responses I asked for a refund, but was told since the package had shipped already that I could not get one. Another month of copy pasting email responses and an offer of $15 (which I never received) for my frustration and their lack of help to me resulted in an investigation on where my package actually was. 20 days later I was offered a new package to be created and sent, to which I responded I would rather get a refund and take my business elsewhere. 8 days later I received an email asking for my address for the new package to be sent, to which I responded I did not want a new package, I wanted a refund. They are now offering me $15 less than the full price of my package because they allegedly sent me the $15 prior (I NEVER RECEIVED IT!) and are refusing to provide any links to leave a review on their official site. PLEASE PLEASE stay away from soufeel or be prepared to be frustrated beyond belief dealing with their customer service and hope/pray you actually receive your package. From the other reviews I've read it seems like the quality of the package is less than to be desired anyway.

My items never arrived was sent to different state and signed by Zhang apparently I wasn't the only one scammed by this. Do not order from this site

They say 8 days to process to ship, bought Dec 7 and 11 days later, not shipped. Can't contact them at all. Not a good way to do business

As I type this I am waiting on 2 orders to arrive. One place 04/8/2021 it's 6/14/21 this is ridiculous

My 8 year-old daughter loves the name necklace she received as birthday gift. She put it on right the way!

I will most definitely order from them again. I love my charm with the picture of my son that passed.

Ordered a etched key chain and it looks like a child did it. It's an outline face with eyes nose and mouth didn't even look like the picture.

Do not waste your money the necklace I ordered was not what I ordered it was yellow, too short, and links on chain were cheap almost coming apart.

I bought a gift almost a month in advance and it still has not arrived. I emailed customer service and haven't heard back. :(

Ive bought a personalised necklace and it still hasnt come, Ive contacted the company but they havnt replied!

They keep pushing my order back. And they do not get back to you. Good thing i paid thur pay pal. Do not use this site!

I am pleased with the purchase and the quality. It looks elegant. Wonderful packing and on time delivery.

I ordered my sister's present on December 12th for guaranteed Christmas delivery, here it is December 27th and still nothing. Never received a tracking number by email and logged in December to the Soufeel website and under the tracking number section it was completely blank. The only information was that my package was in New Jersey on December 19th, and here it was December 24th and it had no update when if it was truly shipped on December 16th like they said, it would have been in Michigan long before December 24th. Nothing has ever taken over 10 days to get somewhere within the USA and they should not guarantee Christmas delivery when it can't be. Looking at the other reviews, I am not alone and if they put something like "GUARANTEED FOR Christmas" on their site, they must use a more reliable company and send tracking information right away. I will not order from them again. Tried contacting customer service several times and the only thing they say is sorry we didn't know USPS would be so overwhelmed. Really, during Christmas you didn't think they would be overwhelmed? Were you born yesterday? They did not even offer a coupon or discount on my order and who knows if I'll ever get it. Not like it matters now, Christmas is over now and my sister has gone home.

I brought from soufeel so I could get the personalised beads. The quality is brilliant and the picture is great. I will be ordering a lot more soon.

I received my order! Thank you for your time! Is gorgeous! I ordered quickly and easily order we received in 10 days! Product is awesome!